async def update_integration_token(
request: IntegrationRequest,
current_user: User = Security(Authentication.get_current_user_and_bot,
scopes=ADMIN_ACCESS),
):
"""
Enable/disable/delete an integration.
"""
Authentication.update_integration_token(request.name,
current_user.get_bot(),
current_user.get_user(),
int_status=request.status)
return {"message": "Integration status updated!"}
async def get_integrations(current_user: User = Security(
Authentication.get_current_user_and_bot, scopes=TESTER_ACCESS), ):
"""
List available integrations.
"""
return Response(data=list(
IntegrationProcessor.get_integrations(current_user.get_bot())))
async def get_delete_history_logs(current_user: User = Security(
Authentication.get_current_user_and_bot, scopes=ADMIN_ACCESS)):
"""
Get history deletion event logs.
"""
logs = list(HistoryDeletionLogProcessor.get_logs(current_user.get_bot()))
return Response(data=logs)
async def visitor_hit_fallback(month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the number of times the agent hit a fallback (ie. not able to answer) to user queries
"""
fallback_action, nlu_fallback_action = DataUtility.load_fallback_actions(
current_user.get_bot())
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/metrics/fallback', {
'month': month,
'action_fallback': fallback_action,
'nlu_fallback': nlu_fallback_action
})
async def fallback_trend(month: int = Query(default=6, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the fallback count of the bot for previous months
"""
fallback_action, nlu_fallback_action = DataUtility.load_fallback_actions(
current_user.get_bot())
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/trends/fallback', {
'month': month,
'action_fallback': fallback_action,
'nlu_fallback': nlu_fallback_action
})
async def allow_bot_for_user(
allow_bot: BotAccessRequest,
background_tasks: BackgroundTasks,
bot: str = Path(default=None,
description="bot id",
example="613f63e87a1d435607c3c183"),
current_user: User = Security(Authentication.get_current_user_and_bot,
scopes=ADMIN_ACCESS)):
"""
Allows user to access a bot.
"""
bot_name, url = AccountProcessor.allow_bot_and_generate_invite_url(
bot, allow_bot.email, current_user.get_user(), current_user.account,
allow_bot.role)
if Utility.email_conf["email"]["enable"]:
background_tasks.add_task(
Utility.format_and_send_mail,
mail_type='add_member',
email=allow_bot.email,
url=url,
first_name=f'{current_user.first_name} {current_user.last_name}',
bot_name=bot_name,
role=allow_bot.role)
return Response(message='An invitation has been sent to the user')
else:
return {"message": "User added"}
async def fallback_dropoff(month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the list of users that dropped off after encountering fallback
"""
fallback_action, nlu_fallback_action = DataUtility.load_fallback_actions(
current_user.get_bot())
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/metrics/fallback/dropoff', {
'month': month,
'action_fallback': fallback_action,
'nlu_fallback': nlu_fallback_action
})
async def unsuccessful_session_count(
month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the count of sessions that encountered a fallback for a particular user.
"""
fallback_action, nlu_fallback_action = DataUtility.load_fallback_actions(
current_user.get_bot())
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/metrics/sessions/unsuccessful',
{
'month': month,
'action_fallback': fallback_action,
'nlu_fallback': nlu_fallback_action
})
async def complete_conversations(month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the number of successful conversations of the bot, which had no fallback
"""
fallback_action, nlu_fallback_action = DataUtility.load_fallback_actions(
current_user.get_bot())
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/metrics/conversation/success',
{
'month': month,
'action_fallback': fallback_action,
'nlu_fallback': nlu_fallback_action
})
async def add_bot(request: TextData,
current_user: User = Depends(
Authentication.get_current_user)):
"""
Add new bot in a account.
"""
AccountProcessor.add_bot(request.data, current_user.account,
current_user.get_user())
return {'message': 'Bot created'}
async def get_users_details(current_user: User = Depends(
Authentication.get_current_user)):
"""
returns the details of the current logged-in user
"""
user_details = AccountProcessor.get_user_details_and_filter_bot_info_for_integration_user(
current_user.email, current_user.is_integration_user,
current_user.get_bot())
return {"data": {"user": user_details}}
def wrapped(current_user: User, **kwargs):
today = datetime.today()
today_start = today.replace(hour=0, minute=0, second=0)
account = Account.objects().get(id=current_user.account)
limit = account.license['training'] if "training" in account.license else Utility.environment['model']['train'][
"limit_per_day"]
count = ModelTraining.objects(bot=current_user.get_bot(), start_timestamp__gte=today_start).count()
if count >= limit:
raise AppException("Training limit exhausted!")
async def feedback(request_data: FeedbackRequest,
current_user: User = Depends(
Authentication.get_current_user)):
"""
Receive feedback from user.
"""
AccountProcessor.add_feedback(request_data.rating, current_user.get_user(),
request_data.scale, request_data.feedback)
return {"message": "Thanks for your feedback!"}
async def update_ui_config(request_data: DictData,
current_user: User = Depends(
Authentication.get_current_user)):
"""
Add/update ui configuration for user.
"""
AccountProcessor.update_ui_config(request_data.data,
current_user.get_user())
return {"message": "Config saved!"}
async def list_active_bot_invites(current_user: User = Security(
Authentication.get_current_user)):
"""
Lists active bot invites.
"""
return Response(
data={
'active_invites':
list(AccountProcessor.list_active_invites(current_user.get_user()))
})
async def conversation_time(month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the duration of the chat that took place between the users and the agent"""
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/metrics/conversation/time',
{'month': month})
async def delete_bot_conversations_history(
background_tasks: BackgroundTasks,
month: int = Query(default=3, ge=1, le=6),
current_user: User = Security(Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Deletes bot chat history for all users up to certain months min 1 month max 6 months
"""
HistoryDeletionLogProcessor.is_event_in_progress(
bot=current_user.get_bot())
ChatHistoryUtils.validate_history_endpoint(bot=current_user.get_bot())
background_tasks.add_task(EventsTrigger.trigger_history_deletion,
bot=current_user.get_bot(),
user=current_user.get_user(),
month=month)
return {
"message":
"Delete chat history initiated. It may take a while. Check logs!"
}
async def calculate_retention(month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the user retention percentage of the bot
"""
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/metrics/users/retention',
{'month': month})
async def flat_conversations(month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the flattened conversation data of the bot for previous months
"""
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/conversations/',
{'month': month})
async def list_bots(current_user: User = Depends(
Authentication.get_current_user)):
"""
List bots for account.
"""
bots = AccountProcessor.get_accessible_bot_details(current_user.account,
current_user.email)
if current_user.is_integration_user:
bots = Utility.filter_bot_details_for_integration_user(
current_user.get_bot(), bots)
return Response(data=bots)
async def user_intent_dropoff(month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the identified intents and their counts for users before dropping off from the conversations.
"""
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/metrics/intents/dropoff',
{'month': month})
async def user_input_unique(
month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS),
):
"""
Returns the list of user inputs that are not included as part of training examples
"""
queries_not_present = ChatHistoryUtils.unique_user_input(
month, current_user.get_bot())
return Response(data=queries_not_present)
async def conversation_time_trend(month: int = Query(default=6, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the average conversation time of the bot for previous months
"""
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/trends/conversations/time',
{'month': month})
async def total_sessions(month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the total session count for users for the past months.
"""
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/metrics/sessions/total',
{'month': month})
async def user_with_metrics(month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the list of user who has conversation with the agent with steps anf time
"""
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/metrics/users',
{'month': month})
async def count_new_users(month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the number of new users of the bot
"""
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/metrics/users/new',
{'month': month})
async def chat_history(sender: Text,
month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS)):
"""
Fetches the list of conversation with the agent by particular user
"""
return Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/conversations/users/{sender}',
{'month': month})
async def delete_user_chat_history(background_tasks: BackgroundTasks,
sender: Text,
month: int = Query(default=3, ge=1, le=6),
current_user: User = Security(
Authentication.get_current_user_and_bot,
scopes=ADMIN_ACCESS)):
"""
Deletes user chat history up to certain months min 3 month max 6 months
"""
HistoryDeletionLogProcessor.is_event_in_progress(
bot=current_user.get_bot())
ChatHistoryUtils.validate_history_endpoint(bot=current_user.get_bot())
background_tasks.add_task(EventsTrigger.trigger_history_deletion,
bot=current_user.get_bot(),
user=current_user.get_user(),
month=month,
sender_id=sender)
return {
"message":
"Delete user history initiated. It may take a while. Check logs!"
}
def get_user_from_token(token: Text, request: HTTPServerRequest, **kwargs):
"""
validates jwt token
:param token: jwt token
:param request: http request object
:return: dict of user details
"""
credentials_exception = ServiceHandlerException(
"Could not validate credentials", 401,
{"WWW-Authenticate": "Bearer"})
try:
payload = Utility.decode_limited_access_token(token)
username: str = payload.get("sub")
TornadoAuthenticate.validate_limited_access_token(
request, payload.get("access-limit"))
if username is None:
raise credentials_exception
except PyJWTError:
raise credentials_exception
user = AccountProcessor.get_user_details(username)
if user is None:
raise credentials_exception
user_model = User(**user)
if payload.get("type") != TOKEN_TYPE.LOGIN.value:
TornadoAuthenticate.validate_bot_request(kwargs.get('bot'),
payload.get('bot'))
if payload.get("type") == TOKEN_TYPE.INTEGRATION.value:
TornadoAuthenticate.validate_integration_token(payload)
alias_user = request.headers.get("X-USER")
if Utility.check_empty_string(alias_user) and payload.get(
"type") == TOKEN_TYPE.INTEGRATION.value:
raise ServiceHandlerException(
"Alias user missing for integration", 401)
alias_user = alias_user or username
user_model.alias_user = alias_user
user_model.is_integration_user = True
user_model.role = payload.get('role')
return user_model
async def download_conversations(
month: int = Query(default=1, ge=1, le=6),
current_user: User = Security(Authentication.get_current_user_and_bot,
scopes=TESTER_ACCESS),
):
"""
Downloads conversation history of the bot, for the specified months
"""
response = Utility.trigger_history_server_request(
current_user.get_bot(),
f'/api/history/{current_user.get_bot()}/conversations/download',
{'month': month},
return_json=False)
bot_name = [
bot['name'] for bot in AccountProcessor.list_bots(current_user.account)
if bot['_id'] == current_user.get_bot()
][0]
response.headers[
"Content-Disposition"] = f"attachment; filename=conversation_history_{bot_name}{datetime.date.today().strftime('_%d_%m_%y.csv')}"
return StreamingResponse(BytesIO(response.content),
headers=response.headers)
