def test_escalate_questions_cron(self, submit_ticket):
"""Verify the escalate cronjob escalates the right questions."""
questions_to_escalate = [
# Questions over 24 hours old without an answer.
question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True),
question(
created=datetime.now() - timedelta(hours=24, minutes=50),
save=True),
]
questions_not_to_escalate = [
# Questions newer than 24 hours without an answer.
question(save=True),
question(created=datetime.now() - timedelta(hours=11), save=True),
question(created=datetime.now() - timedelta(hours=21), save=True),
]
# Question older than 24 hours with a recent answer.
q = question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
answer(created=datetime.now() - timedelta(hours=10), question=q,
save=True)
answer(created=datetime.now() - timedelta(hours=1), creator=q.creator,
question=q, save=True)
questions_not_to_escalate.append(q)
# Question older than 24 hours with a recent answer by the asker.
q = question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
answer(
created=datetime.now() - timedelta(hours=15), creator=q.creator,
question=q, save=True)
questions_not_to_escalate.append(q)
# Question older than 24 hours without an answer already escalated.
q = question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.tags.add(config.ESCALATE_TAG_NAME)
questions_not_to_escalate.append(q)
# Question with an inactive user.
q = question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.creator.is_active = False
q.creator.save()
questions_not_to_escalate.append(q)
# Run the cron job and verify only 3 questions were escalated.
eq_(len(questions_to_escalate), escalate_questions())
def test_escalate_questions_cron(self, submit_ticket):
"""Verify the escalate cronjob escalates the right questions."""
questions_to_escalate = [
# Questions over 24 hours old without an answer.
question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True),
question(created=datetime.now() - timedelta(hours=24, minutes=50),
save=True),
]
questions_not_to_escalate = [
# Questions newer than 24 hours without an answer.
question(save=True),
question(created=datetime.now() - timedelta(hours=11), save=True),
question(created=datetime.now() - timedelta(hours=21), save=True),
]
# Question older than 24 hours with a recent answer.
q = question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
answer(created=datetime.now() - timedelta(hours=10),
question=q,
save=True)
answer(created=datetime.now() - timedelta(hours=1),
creator=q.creator,
question=q,
save=True)
questions_not_to_escalate.append(q)
# Question older than 24 hours with a recent answer by the asker.
q = question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
answer(created=datetime.now() - timedelta(hours=15),
creator=q.creator,
question=q,
save=True)
questions_not_to_escalate.append(q)
# Question older than 24 hours without an answer already escalated.
q = question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.tags.add(config.ESCALATE_TAG_NAME)
questions_not_to_escalate.append(q)
# Question with an inactive user.
q = question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.creator.is_active = False
q.creator.save()
questions_not_to_escalate.append(q)
# Run the cron job and verify only 3 questions were escalated.
eq_(len(questions_to_escalate), escalate_questions())
def test_escalate_questions_cron(self, submit_ticket):
"""Verify the escalate cronjob escalates the right questions."""
questions_to_escalate = [
# Questions over 24 hours old without an answer.
question(created=datetime.now() - timedelta(hours=25), save=True),
question(created=datetime.now() - timedelta(hours=36), save=True),
]
questions_not_to_escalate = [
# Questions newer than 24 hours without an answer.
question(save=True),
question(created=datetime.now() - timedelta(hours=11), save=True),
question(created=datetime.now() - timedelta(hours=21), save=True),
]
# Question older than 24 hours with a recent answer.
q = question(created=datetime.now() - timedelta(hours=25), save=True)
answer(created=datetime.now() - timedelta(hours=10), question=q,
save=True)
answer(created=datetime.now() - timedelta(hours=1), creator=q.creator,
question=q, save=True)
questions_not_to_escalate.append(q)
# Question older than 24 hours with a recent answer by the asker.
q = question(created=datetime.now() - timedelta(hours=25), save=True)
answer(created=datetime.now() - timedelta(hours=15), creator=q.creator,
question=q, save=True)
questions_not_to_escalate.append(q)
# Question older than 24 hours without an answer already escalated.
q = question(created=datetime.now() - timedelta(hours=36), save=True)
q.tags.add(config.ESCALATE_TAG_NAME)
questions_not_to_escalate.append(q)
# Question with an inactive user.
q = question(created=datetime.now() - timedelta(hours=36), save=True)
q.creator.is_active = False
q.creator.save()
questions_not_to_escalate.append(q)
# Run the cron job and verify only 3 questions were escalated.
eq_(len(questions_to_escalate), escalate_questions())
# Get all escalated questions, there should be 4 now
# (one was already tagged before the cron ran).
escalated = Question.objects.escalated()
eq_(3, len(escalated))
# Verify that all the questions to escalated are listed.
for q in questions_to_escalate:
assert q in escalated
def test_escalate_questions_cron(self, submit_ticket):
"""Verify the escalate cronjob escalates the right questions."""
questions_to_escalate = [
# Questions over 24 hours old without an answer.
QuestionFactory(created=datetime.now() - timedelta(hours=24, minutes=10)),
QuestionFactory(created=datetime.now() - timedelta(hours=24, minutes=50)),
]
# Question about Firefox OS
fxos = ProductFactory(slug='firefox-os')
q = QuestionFactory(created=datetime.now() - timedelta(hours=24, minutes=10), product=fxos)
questions_to_escalate.append(q)
# Questions not to escalate
# Questions newer than 24 hours without an answer.
QuestionFactory()
QuestionFactory(created=datetime.now() - timedelta(hours=11))
QuestionFactory(created=datetime.now() - timedelta(hours=21))
# Questions older than 25 hours (The cronjob runs once an hour)
QuestionFactory(created=datetime.now() - timedelta(hours=26))
# Question in the correct time range, but not in the default language.
QuestionFactory(created=datetime.now() - timedelta(hours=24, minutes=10), locale='de')
# Question older than 24 hours with a recent answer.
q = QuestionFactory(created=datetime.now() - timedelta(hours=24, minutes=10))
AnswerFactory(created=datetime.now() - timedelta(hours=10), question=q)
AnswerFactory(created=datetime.now() - timedelta(hours=1), creator=q.creator, question=q)
# Question older than 24 hours with a recent answer by the asker.
q = QuestionFactory(created=datetime.now() - timedelta(hours=24, minutes=10))
AnswerFactory(created=datetime.now() - timedelta(hours=15), creator=q.creator, question=q)
# Question older than 24 hours without an answer already escalated.
q = QuestionFactory(created=datetime.now() - timedelta(hours=24, minutes=10))
q.tags.add(config.ESCALATE_TAG_NAME)
# Question with an inactive user.
q = QuestionFactory(
creator__is_active=False,
created=datetime.now() - timedelta(hours=24, minutes=10))
# Question about Thunderbird, which is one of the products we exclude.
tb = ProductFactory(slug='thunderbird')
q = QuestionFactory(created=datetime.now() - timedelta(hours=24, minutes=10), product=tb)
# Run the cron job and verify only 3 questions were escalated.
eq_(len(questions_to_escalate), escalate_questions())
def test_escalate_questions_cron(self, submit_ticket):
"""Verify the escalate cronjob escalates the right questions."""
questions_to_escalate = [
# Questions over 24 hours old without an answer.
question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True),
question(created=datetime.now() - timedelta(hours=24, minutes=50),
save=True),
]
# Question about Firefox OS
fxos = product(slug='firefox-os', save=True)
q = question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.products.add(fxos)
questions_to_escalate.append(q)
questions_not_to_escalate = [
# Questions newer than 24 hours without an answer.
question(save=True),
question(created=datetime.now() - timedelta(hours=11), save=True),
question(created=datetime.now() - timedelta(hours=21), save=True),
]
# Question older than 24 hours with a recent answer.
q = question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
answer(created=datetime.now() - timedelta(hours=10),
question=q,
save=True)
answer(created=datetime.now() - timedelta(hours=1),
creator=q.creator,
question=q,
save=True)
questions_not_to_escalate.append(q)
# Question older than 24 hours with a recent answer by the asker.
q = question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
answer(created=datetime.now() - timedelta(hours=15),
creator=q.creator,
question=q,
save=True)
questions_not_to_escalate.append(q)
# Question older than 24 hours without an answer already escalated.
q = question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.tags.add(config.ESCALATE_TAG_NAME)
questions_not_to_escalate.append(q)
# Question with an inactive user.
q = question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.creator.is_active = False
q.creator.save()
questions_not_to_escalate.append(q)
# Question about Thunderbird, which is one of the products we exclude.
tb = product(slug='thunderbird', save=True)
q = question(created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.products.add(tb)
questions_not_to_escalate.append(q)
# Run the cron job and verify only 3 questions were escalated.
eq_(len(questions_to_escalate), escalate_questions())
def test_escalate_questions_cron(self, submit_ticket):
"""Verify the escalate cronjob escalates the right questions."""
questions_to_escalate = [
# Questions over 24 hours old without an answer.
question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True),
question(
created=datetime.now() - timedelta(hours=24, minutes=50),
save=True),
]
# Question about Firefox OS
fxos = product(slug='firefox-os', save=True)
q = question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.products.add(fxos)
questions_to_escalate.append(q)
questions_not_to_escalate = [
# Questions newer than 24 hours without an answer.
question(save=True),
question(created=datetime.now() - timedelta(hours=11), save=True),
question(created=datetime.now() - timedelta(hours=21), save=True),
]
# Question older than 24 hours with a recent answer.
q = question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
answer(created=datetime.now() - timedelta(hours=10), question=q,
save=True)
answer(created=datetime.now() - timedelta(hours=1), creator=q.creator,
question=q, save=True)
questions_not_to_escalate.append(q)
# Question older than 24 hours with a recent answer by the asker.
q = question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
answer(
created=datetime.now() - timedelta(hours=15), creator=q.creator,
question=q, save=True)
questions_not_to_escalate.append(q)
# Question older than 24 hours without an answer already escalated.
q = question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.tags.add(config.ESCALATE_TAG_NAME)
questions_not_to_escalate.append(q)
# Question with an inactive user.
q = question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.creator.is_active = False
q.creator.save()
questions_not_to_escalate.append(q)
# Question about Thunderbird, which is one of the products we exclude.
tb = product(slug='thunderbird', save=True)
q = question(
created=datetime.now() - timedelta(hours=24, minutes=10),
save=True)
q.products.add(tb)
questions_not_to_escalate.append(q)
# Run the cron job and verify only 3 questions were escalated.
eq_(len(questions_to_escalate), escalate_questions())
