def email_caller_on_new_ticket(sender, instance, created, **kwargs):
"When a new ticket is created send an email to the caller"
if created:
send_email_to_caller = False
try:
conf = ModuleSetting.get_for_module('maker.services', 'send_email_to_caller')[0]
send_email_to_caller = conf.value
except:
send_email_to_caller = getattr(settings, 'HARDTREE_SEND_EMAIL_TO_CALLER', True)
if send_email_to_caller:
# don't send email to yourself
creator_contact = None
if instance.creator:
creator_contact = instance.creator.get_contact()
if instance.caller and instance.caller != creator_contact:
if not instance.reference:
if instance.queue:
instance.reference = instance.queue.ticket_code + str(instance.id)
else:
instance.reference = str(instance.id)
instance.save()
subject = "[#%s] %s" % (instance.reference, instance.name)
# Construct context and render to html, body
context = {'ticket': instance}
try:
conf = ModuleSetting.get_for_module('maker.services', 'send_email_template')[0]
send_email_template = conf.value
html = render_string_template(send_email_template, context)
except Exception, e:
html = render_to_string('services/emails/notify_caller', context, response_format='html')
body = strip_tags(html)
if instance.queue and instance.queue.message_stream:
stream = instance.queue.message_stream
if stream.outgoing_server_name:
try:
caller_email = instance.caller.get_email()
if caller_email:
toaddr = caller_email
ssl = False
if stream.outgoing_server_type == 'SMTP-SSL':
ssl = True
email = BaseEmail(stream.outgoing_server_name,
stream.outgoing_server_username,
stream.outgoing_password,
stream.outgoing_email,
toaddr, subject, body, html=html,
ssl=ssl)
email.process_email()
except:
pass
def settings_view(request, response_format='html'):
"Settings"
if not request.user.get_profile().is_admin('maker.services'):
return user_denied(request,
message="You don't have administrator access to the Service Support module")
# default ticket status
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
default_ticket_status = TicketStatus.objects.get(pk=long(conf.value))
except Exception:
default_ticket_status = None
# default queue
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_queue')[0]
default_ticket_queue = TicketQueue.objects.get(pk=long(conf.value))
except Exception:
default_ticket_queue = None
# notify ticket caller by email
try:
conf = ModuleSetting.get_for_module('maker.services', 'send_email_to_caller')[0]
send_email_to_caller = conf.value
except Exception:
send_email_to_caller = settings.HARDTREE_SEND_EMAIL_TO_CALLER
# notification template
send_email_example = ''
try:
conf = ModuleSetting.get_for_module('maker.services', 'send_email_template')[0]
send_email_template = conf.value
except Exception:
send_email_template = None
queues = TicketQueue.objects.filter(trash=False, parent__isnull=True)
statuses = TicketStatus.objects.filter(trash=False)
if send_email_to_caller:
# Render example e-mail
try:
ticket = Object.filter_by_request(request, Ticket.objects.filter(status__hidden=False, caller__isnull=False))[0]
except IndexError:
ticket = Ticket(reference='REF123', name='New request')
if not ticket.caller:
try:
caller = Object.filter_by_request(request, Contact.objects)[0]
except IndexError:
caller = Contact(name='John Smith')
ticket.caller = caller
try:
ticket.status
except:
ticket.status = None
if not ticket.status:
try:
ticket.status = statuses[0]
except IndexError:
ticket.status = TicketStatus(name='Open')
if send_email_template:
try:
send_email_example = render_string_template(send_email_template, {'ticket': ticket})
except:
send_email_example = render_to_string('services/emails/notify_caller', {'ticket': ticket}, response_format='html')
else:
send_email_example = render_to_string('services/emails/notify_caller', {'ticket': ticket}, response_format='html')
context = _get_default_context(request)
context.update({'settings_queues': queues,
'settings_statuses': statuses,
'default_ticket_status': default_ticket_status,
'default_ticket_queue': default_ticket_queue,
'send_email_to_caller': send_email_to_caller,
'send_email_example': send_email_example})
return render_to_response('services/settings_view', context,
context_instance=RequestContext(request), response_format=response_format)
