def invitation(request):
system_message = None
if request.POST:
form = InvitationForm(request.POST)
if form.is_valid() == False:
system_message = "Error"
else:
email = form.cleaned_data['email']
if not request.POST.get('promotion', ''):
promotion = 'INNOHUB'
else:
promotion = request.POST['promotion']
p = Promotion.objects.get(code=promotion)
promotion_id = p.pk
uid = uuid.uuid4()
try:
Invitation.objects.create(
email=email,
signup_key=uid,
promotion_id=promotion_id)
queue_internal_email_alert(
INTERNAL_INVITATION_REQUEST_SUBJECT,
INTERNAL_INVITATION_REQUEST_BODY,
INVITATION_EVENT)
#system_message = 'Thank you! We will notify you when your request has been processed.'
return HttpResponseRedirect('/manager/invitation/success/')
'''
return render_to_response('system.html', {
'system_message': system_message,
'top_menu': 'landing'
}, context_instance=RequestContext(request))
'''
except IntegrityError:
system_message = "Email already exists."
log.warn(system_message)
form = InvitationForm()
else:
form = InvitationForm()
return render_to_response('invitation.html', {
'system_message': system_message,
'form': form,
}, context_instance=RequestContext(request))
def item_new(request, ticket_id=None):
system_message = None
if request.POST:
ticket_id = request.POST["ticket_id"]
profile_id = request.session["profile_id"]
ticket = Ticket.objects.get(pk=ticket_id)
ticket_profile_id = ticket.profile_id
subject = "RE: " + ticket.short_desc
item_type_id = 1 # hard code to 1= internal
form = ItemForm(request.POST)
if form.is_valid():
comment = form.cleaned_data["comment"]
Item.objects.create(ticket_id=ticket_id, profile_id=profile_id, item_type_id=item_type_id, comment=comment)
if profile_id == ticket_profile_id:
# response from customer
queue_internal_email_alert(subject, comment, SUPPORT_TICKET_CUSTOMER_REPLY)
else:
# reply from staff, send email to customer
profile = Profile.objects.get(pk=ticket_profile_id)
email = profile.email
plaintext = get_template("email/support_response.txt")
d = Context({"first_name": profile.first_name, "ticket_id": ticket_id, "comment": comment})
text_content = plaintext.render(d)
queue_email(subject, text_content, email, SUPPORT_TICKET_REPLY)
system_message = "Reply added"
return ticket_detail(request, ticket_id)
else:
system_message = "Error"
return render_to_response(
"support_item_new.html",
{"system_message": system_message, "ticket_id": ticket_id, "form": form},
context_instance=RequestContext(request),
)
else:
form = ItemForm()
return render_to_response(
"support_item_new.html",
{"system_message": system_message, "ticket_id": ticket_id, "form": form},
context_instance=RequestContext(request),
)
def ticket_new(request):
system_message = None
if request.POST:
form = TicketForm(request.POST)
if form.is_valid():
profile_id = request.session["profile_id"]
comment = form.cleaned_data["comment"]
short_desc = form.cleaned_data["short_desc"]
Ticket.objects.create(profile_id=profile_id, short_desc=short_desc, comment=comment)
queue_internal_email_alert(short_desc, comment, SUPPORT_TICKET_NEW_EVENT)
system_message = "Support request submitted"
else:
system_message = "Error"
else:
form = TicketForm()
return render_to_response(
"support_ticket_new.html",
{"system_message": system_message, "form": form},
context_instance=RequestContext(request),
)
