def test_multiple_refunds_same_user(self):
self._purchase(self.user1)
self._refund(self.user1)
self._refund(self.user1)
eq_(Refund.recent_refund_ratio(
self.app.id, datetime.datetime.now() - datetime.timedelta(days=1)),
1.0)
def test_multiple_refunds_same_user(self):
self._purchase(self.user1)
self._refund(self.user1)
self._refund(self.user1)
eq_(Refund.recent_refund_ratio(
self.app.id, datetime.datetime.now() - datetime.timedelta(days=1)),
1.0)
def find_refund_escalations(addon_id, **kw):
try:
addon = Addon.objects.get(pk=addon_id)
except Addon.DoesNotExist:
log.info(u'[addon:%s] Task called but no addon found.' % addon_id)
return
refund_threshold = 0.05
amo.set_user(get_task_user())
weekago = datetime.date.today() - datetime.timedelta(days=7)
ratio = Refund.recent_refund_ratio(addon.id, weekago)
if ratio > refund_threshold:
if EscalationQueue.objects.filter(addon=addon).exists():
# App is already in the queue, no need to re-add it.
# TODO: If not in queue b/c of refunds, add an
# amo.LOG.ESCALATED_HIGH_REFUNDS for reviewers.
log.info(u'[addon:%s] High refunds, but already escalated' % addon)
return
# High refunds and app isn't in the escalation queue... let's see if
# it has been detected and dealt with already.
logs = (AppLog.objects.filter(
activity_log__action=amo.LOG.ESCALATED_HIGH_REFUNDS.id,
addon=addon).order_by('-created', '-id'))
if logs:
since_ratio = Refund.recent_refund_ratio(addon.id, logs[0].created)
# If not high enough ratio since the last logged, do not add to
# the queue.
if not since_ratio > refund_threshold:
log.info(u'[addon:%s] High refunds, but not enough since last '
'escalation. Ratio: %.0f%%' % (addon,
since_ratio * 100))
return
# If we haven't bailed out yet, escalate this app.
msg = u'High number of refund requests (%.0f%%) detected.' % (
(ratio * 100),)
EscalationQueue.objects.create(addon=addon)
amo.log(amo.LOG.ESCALATED_HIGH_REFUNDS, addon,
addon.current_version, details={'comments': msg})
log.info(u'[addon:%s] %s' % (addon, msg))
def find_refund_escalations(addon_id, **kw):
try:
addon = Addon.objects.get(pk=addon_id)
except Addon.DoesNotExist:
log.info(u"[addon:%s] Task called but no addon found." % addon_id)
return
refund_threshold = 0.05
weekago = datetime.date.today() - datetime.timedelta(days=7)
add_to_queue = True
ratio = Refund.recent_refund_ratio(addon.id, weekago)
if ratio > refund_threshold:
if EscalationQueue.objects.filter(addon=addon).exists():
# App is already in the queue, no need to re-add it.
log.info(u"[addon:%s] High refunds, but already escalated" % addon)
add_to_queue = False
# High refunds... has it been detected and dealt with already?
logs = AppLog.objects.filter(activity_log__action=amo.LOG.ESCALATED_HIGH_REFUNDS.id, addon=addon).order_by(
"-created", "-id"
)
if logs:
since_ratio = Refund.recent_refund_ratio(addon.id, logs[0].created)
# If not high enough ratio since the last logged, do not add to
# the queue.
if not since_ratio > refund_threshold:
log.info(
u"[addon:%s] High refunds, but not enough since last "
u"escalation. Ratio: %.0f%%" % (addon, since_ratio * 100)
)
return
# If we haven't bailed out yet, escalate this app.
msg = u"High number of refund requests (%.0f%%) detected." % ((ratio * 100),)
if add_to_queue:
EscalationQueue.objects.create(addon=addon)
amo.log(amo.LOG.ESCALATED_HIGH_REFUNDS, addon, addon.current_version, details={"comments": msg})
log.info(u"[addon:%s] %s" % (addon, msg))
