def referencable_models(self):
return res_request.referencable_models(self, self.env.cr, self.env.uid, context=self.env.context)
def referencable_models(self):
return res_request.referencable_models(self,
self.env.cr,
self.env.uid,
context=self.env.context)
class support_new_issue_wizzard(models.TransientModel):
_name = "support.new_issue.wizard"
_description = "Support - New Issue Wizard"
user_id = fields.Many2one(
'res.users',
required=True,
default=lambda self: self.env.user,
)
company_id = fields.Many2one(
'res.company',
required=True,
)
date = fields.Datetime(string='Date',
required=True,
default=fields.Datetime.now)
name = fields.Char(
string='Title',
required=True,
)
description = fields.Html(
string='Description',
required=True,
)
attachment_ids = fields.Many2many(
'ir.attachment',
'new_issue_ir_attachments_rel'
'wizard_id',
'attachment_id',
string='Attachments',
required=False,
)
resource = fields.Reference(
selection=lambda self: referencable_models(self, self.env.cr, self.env.
uid, self.env.context),
string='Resource',
help='You can reference the model and record related to the issue,\
this will help our technicians to resolve the issue faster',
required=False,
)
priority = fields.Selection(
[('0', 'Low'), ('1', 'Normal'), ('2', 'High')],
'Priority',
)
@api.onchange('user_id')
def change_user(self):
self.company_id = self.user_id.company_id.id
@api.multi
def action_confirm(self):
self.ensure_one()
active_contract = self.env['support.contract'].get_active_contract()
description = self.description
if self.resource:
description += '\nResource: %s' % str(self.resource)
vals = {
'db_user': self.user_id.login,
'db_company': self.company_id.name,
'date': self.date,
'issue_description': description,
'name': self.name,
'priority': self.priority,
}
issue_id = active_contract.create_issue(vals, self.attachment_ids)
return self.env['warning_box'].info(
title=_('Issue succesfully loaded'),
message=_(
'For your reference and if you contact support by another\
channel, issue ID: %s') % (issue_id))
class support_new_issue_wizzard(models.TransientModel):
_name = "support.new_issue.wizard"
_description = "Support - New Issue Wizard"
@api.model
def get_default_description(self):
default_description = """
<h4>¿Cuáles son los <b>pasos</b> para reproducir su problema?</h4>
<p>
<br/>
<br/>
</p>
<h4>¿Cuál es el problema?</h4>
<p>
<br/>
<br/>
</p>
<h4>¿Puede copiarnos uno o más links a <b>casos concretos</b> o adjuntar una
<b>captura de pantalla</b>?</h4>
<p>
<br/>
<br/>
</p>
"""
return default_description
user_id = fields.Many2one(
'res.users',
required=True,
string='Usuario afectado',
default=lambda self: self.env.user,
)
company_id = fields.Many2one(
'res.company',
required=True,
string='Compañía utilizada',
)
date = fields.Datetime(string='Date',
required=True,
default=fields.Datetime.now)
name = fields.Char(
string='Title',
required=True,
)
description = fields.Html(
string='Description',
required=True,
default=get_default_description,
)
attachment_ids = fields.Many2many(
'ir.attachment',
'new_issue_ir_attachments_rel'
'wizard_id',
'attachment_id',
string='Attachments',
required=False,
)
resource = fields.Reference(
selection=lambda self: referencable_models(self, self.env.cr, self.env.
uid, self.env.context),
string='Recurso afectado',
help='You can reference the model and record related to the issue, '
'this will help our technicians to resolve the issue faster',
required=False,
)
priority = fields.Selection(
[('0', 'Low'), ('1', 'Normal'), ('2', 'High')],
'Priority',
default='0',
)
@api.onchange('user_id')
def change_user(self):
self.company_id = self.user_id.company_id.id
@api.multi
def action_confirm(self):
self.ensure_one()
active_contract = self.env['support.contract'].get_active_contract()
description = self.description
if self.resource:
description += '\nResource: %s' % str(self.resource)
vals = {
'db_user': self.user_id.login,
'db_company': self.company_id.name,
'date': self.date,
'issue_description': description,
'name': self.name,
'priority': self.priority,
}
res = active_contract.create_issue(vals, self.attachment_ids)
# if we receive title or message we use them, if not we send default
# message
title = res.get('title')
title = title or _('Issue succesfully loaded')
message = res.get('message')
message = message or _(
'For your reference and if you contact support by another '
'channel, issue ID: %s') % (res.get('issue_id'))
return self.env['warning_box'].info(
title=title,
message=message,
)
