def create_ticket(self):
"""
Create a GLPI ticket and add ticket number to self.glpi.
"""
R = self.get_reference()
# Creation du 1er contenu du ticket
content = "Descriptif : "+ self.message +"\nImpact :\nDate et heure : " +str(self.date)+ u"\nV\xe9rification : "
item = self.element.glpi_id
if item is None : item = 0
if not R :
category = 1
recipient = source = 0
urgency = impact = 3
else :
category = R.glpi_category.glpi_id
recipient = R.glpi_dst_group.glpi_id
source = R.glpi_source
urgency = R.glpi_urgency.glpi_id
impact = R.glpi_impact.glpi_id
ticket = {
'type':1,
'category': category,
'title': self.element.name+' '+self.message,
'content':content,
'recipient': recipient,
'group':9,
'source': source,
#'itemtype' : self.element.host_type,
#'item' : item,
'urgency':urgency,
'impact':impact,
}
ticket_info = GLPI_Manager.create_ticket(ticket)
# Sauvegarde dans BDD
self.glpi = ticket_info['id']
self.save()
return ticket_info['id']
