def computeCI(data):
ci_name = data
ci_attributeMap = {}
ci_attributeMap['Name'] = ci_name
ci_attributeMap['CLASS'] = ""
ci_attributeMap['Description'] = "CTM Application"
ci_attributeMap['Priority'] = "PRIORITY_5"
ci_attributeMap['HomeCell'] = tsim.tsim_cell
ci_attributeMap['ReadSecurity'] = "[Full Access]"
ci_attributeMap['WriteSecurity'] = "[Full Access]"
ci_attributeMap['status'] = "OK"
ci_attributeMap['maintenance_mode'] = "NO"
ci_attributeMap[
'ComponentAliases'] = "[ctm-em:TryBMC:Business Service Automation:TryBMC Payroll:]"
ci_attributeMap['HomePageURI'] = "http://www.trybmc.com"
ci_attributeMap['ManufacturerName'] = "BMC Software"
ci_attributeMap[
'TokenId'] = "ctm-em:TryBMC:Business Service Automation:TryBMC Payroll:"
# Define the dictionary that wraps each event.
ci_wrapper = {}
ci_wrapper["id"] = ci_name
ci_wrapper["className"] = "BMC_ApplicationService"
ci_wrapper["attributeMap"] = ci_attributeMap
json_data = '{"cilist":[' + w3rkstatt.jsonTranslateValues(
str(ci_wrapper)) + ']}'
if _localDebug:
logger.debug('CTM: CI json payload: %s', json_data)
return json_data
def demoTSO():
authToken = tso.authenticate()
if authToken != None:
logger.info('TSO Login: %s', authToken)
if authToken != None:
workflow = w3rkstatt.getJsonValue(path="$.TSO.ctm.wcm",
data=jCfgData)
data = {"inputParameters": [{"name": "data", "value": "test"}]}
response = tso.executeTsoProcess(token=authToken,
process=workflow,
data=data)
response = w3rkstatt.jsonTranslateValues(data=response)
logger.info('TSO Demo: %s', response)
response = tso.getTsoModulesAdv(token=authToken)
response = w3rkstatt.jsonTranslateValues(data=response)
logger.info('TSO Demo: %s', response)
def getTsoModulesAdv(token):
'''
Get the TSO modules with additional information
:param str token: authentication token
:return: content
:rtype: dict
:raises ValueError: N/A
:raises TypeError: N/A
'''
# 'repo': "false" , pattern
tsoApi = "module"
authToken = token
headers = {
'content-type': "application/json",
'cache-control': "no-cache",
'Authentication-Token': authToken,
'repo': "false",
}
body = {}
items01 = apiGet(api=tsoApi, headers=headers, body=body)
tsoModules = []
itemsCounter = 0
for item01 in items01:
tsoModule = {}
tsoModule["name"] = item01["name"]
tsoModule["version"] = item01["version"]
tsoModule["revision"] = item01["revision"]
items02 = items01[itemsCounter]["processes"]
tsoProcesses = []
tsoProcesses.clear()
for item02 in items02:
tsoProcess = {}
tsoProcess["name"] = item02["name"]
tsoProcesses.append(tsoProcess)
tsoModule["processes"] = tsoProcesses
tsoModules.append(tsoModule)
itemsCounter += 1
json_data = w3rkstatt.jsonTranslateValues(tsoModules)
if _localDebug:
logger.debug('TSO: Modules Advanced: %s', json_data)
return json_data
def executeProcess(process, data=""):
'''
Execute a TSO workflow
:param str process: workflow name
:param str data: workflow payload
:return: content
:rtype: dict
:raises ValueError: N/A
:raises TypeError: N/A
'''
if _localDebug:
logger.debug('TSO Process Name: %s', process)
logger.debug('TSO Process Data: %s', data)
authToken = authenticate()
response = executeTsoProcess(token=authToken, process=process, data=data)
response = w3rkstatt.jsonTranslateValues(data=response)
logout(authToken)
return response
def formatAlert4Infra(raw, data):
if _localInfo:
logger.info('CTM: Analyze Alert for Infra - Start')
jCtmAlert = data
ctmCoreData = None
jCtmAlertData = json.dumps(jCtmAlert)
jCtmAlertRaw = raw
if _localInfo:
logger.info('CTM: Analyze Alert - Infra Info')
# Prep for str concat
sCtmAlertRaw = str(jCtmAlertRaw)
sCtmAlertData = str(jCtmAlertData)
ctmCoreData = '{"uuid":"' + sUuid + '","raw":[' + sCtmAlertRaw + '],"infraAlert":[' + sCtmAlertData + ']}'
ctmCoreData = w3rkstatt.jsonTranslateValues(ctmCoreData)
ctmCoreData = w3rkstatt.jsonTranslateValuesAdv(ctmCoreData)
if _localInfo:
logger.info('CTM: Analyze Alert for Infra - End')
return ctmCoreData
def getTsoAdapters(token):
'''
Get the TSO adapters
:param str token: authentication token
:return: content
:rtype: dict
:raises ValueError: N/A
:raises TypeError: N/A
'''
tsoApi = "adapter?configDataType=JSON"
authToken = token
headers = {
'content-type': "application/json",
'cache-control': "no-cache",
'Authentication-Token': authToken,
'configDataType': 'JSON'
}
body = {}
items01 = apiGet(api=tsoApi, headers=headers, body=body)
tsoAdapters = []
for item01 in items01:
tsoAdapter = {}
tsoAdapter["name"] = item01["name"]
tsoAdapter["version"] = item01["version"]
tsoAdapter["revision"] = item01["revision"]
tsoAdapter["adapterType"] = item01["adapterType"]
tsoAdapter["revision"] = item01["revision"]
# adapterType
tsoAdapters.append(tsoAdapter)
json_data = '{"adapter":' + w3rkstatt.jsonTranslateValues(
str(tsoAdapters)) + '}'
if _localDebug:
logger.debug('TSO: Adapters: %s', json_data)
return json_data
def getTsoModules(token):
'''
Get the TSO modules
:param str token: authentication token
:return: content
:rtype: dict
:raises ValueError: N/A
:raises TypeError: N/A
'''
# 'repo': "false" , pattern
tsoApi = "module"
authToken = token
headers = {
'content-type': "application/json",
'cache-control': "no-cache",
'Authentication-Token': authToken,
'repo': "false",
}
body = {}
items01 = apiGet(api=tsoApi, headers=headers, body=body)
tsoModules = []
for item01 in items01:
tsoModule = {}
tsoModule["name"] = item01["name"]
tsoModule["version"] = item01["version"]
tsoModule["revision"] = item01["revision"]
tsoModules.append(tsoModule)
json_data = '{"module":' + w3rkstatt.jsonTranslateValues(
str(tsoModules)) + '}'
if _localDebug:
logger.debug('TSO: Modules: %s', json_data)
return json_data
def createITSM(data):
# ITSM Login
authToken = itsm.authenticate()
jCtmAlert = json.loads(data)
# ToDO: Update Incident data
# Add Logic to map CTM Alerts to Incident Support Groups
sCtmAppMain = w3rkstatt.getJsonValue(path="$.jobAlert.[0].application",
data=jCtmAlert)
sCtmAppSub = w3rkstatt.getJsonValue(path="$.jobAlert.[0].sub_application",
data=jCtmAlert)
sCtmJobName = w3rkstatt.getJsonValue(path="$.jobAlert.[0].job_name",
data=jCtmAlert)
sCtmJobCyclic = w3rkstatt.getJsonValue(path="$.jobInfo.[0].cyclic",
data=jCtmAlert)
sCtmJobID = w3rkstatt.getJsonValue(path="$.jobAlert.[0].job_id",
data=jCtmAlert)
sCtmJobRunCount = w3rkstatt.getJsonValue(path="$.jobAlert.[0].run_counter",
data=jCtmAlert)
sCtmAlertID = w3rkstatt.getJsonValue(path="$.jobAlert.[0].alert_id",
data=jCtmAlert)
sCtmJobDescSum = w3rkstatt.getJsonValue(
path="$.jobAlert.[0].message_summary", data=jCtmAlert)
sCtmJobDescDetail = w3rkstatt.getJsonValue(
path="$.jobAlert.[0].message_notes", data=jCtmAlert)
if sCtmJobCyclic:
sCtmVendorTicket = "#" + sCtmJobID + "#Cyclic#"
else:
sCtmVendorTicket = "#" + sCtmJobID + "#Regular#" + sCtmJobRunCount + "#" + sCtmAlertID + "#"
jIncidentData = {
"values": {
"z1D_Action":
"CREATE",
"First_Name":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.name-first",
data=jCfgData),
"Last_Name":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.name-last",
data=jCfgData),
"Description":
sCtmJobDescSum,
"Detailed_Decription":
sCtmJobDescDetail,
"Impact":
w3rkstatt.getJsonValue(path="$.ITSM.incident.impact",
data=jCfgData),
"Urgency":
w3rkstatt.getJsonValue(path="$.ITSM.incident.urgency",
data=jCfgData),
"Status":
w3rkstatt.getJsonValue(path="$.ITSM.incident.status",
data=jCfgData),
"Reported Source":
w3rkstatt.getJsonValue(path="$.ITSM.incident.reported-source",
data=jCfgData),
"Service_Type":
w3rkstatt.getJsonValue(path="$.ITSM.incident.service-type",
data=jCfgData),
"ServiceCI":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.service-ci",
data=jCfgData),
"Assigned Group":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.assigned-group",
data=jCfgData),
"Assigned Support Company":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.support-company",
data=jCfgData),
"Assigned Support Organization":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.support-organization",
data=jCfgData),
"Categorization Tier 1":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.op_cat_1",
data=jCfgData),
"Categorization Tier 2":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.op_cat_2",
data=jCfgData),
"Categorization Tier 3":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.op_cat_3",
data=jCfgData),
"Product Categorization Tier 1":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.prod_cat_1",
data=jCfgData),
"Product Categorization Tier 2":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.prod_cat_2",
data=jCfgData),
"Product Categorization Tier 3":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.prod_cat_3",
data=jCfgData),
"Product Name":
w3rkstatt.getJsonValue(path="$.ITSM.defaults.product_name",
data=jCfgData),
"Vendor Ticket Number":
sCtmVendorTicket,
"AWW Custom Field Name":
sCtmJobName + "#" + sCtmAppMain + "#" + sCtmAppSub
}
}
incidentId = itsm.createIncident(token=authToken, data=jIncidentData)
if _localDebugITSM:
sIncidentData = w3rkstatt.jsonTranslateValues(data=jIncidentData)
logger.debug('')
logger.debug('ITSM Integration Data = %s ', sIncidentData)
logger.debug('')
logger.debug('ITSM Incident: "%s" ', incidentId)
# Worklog entry for CTM Alert
jWorklogData = w3rkstatt.getJsonValue(path="$.jobAlert", data=jCtmAlert)
createWorklog(token=authToken, data=jWorklogData, incident=incidentId)
if _localDebugITSM:
sIncidentData = w3rkstatt.jsonTranslateValues(data=jWorklogData)
logger.debug('')
logger.debug('ITSM Worklog Data = %s ', sIncidentData)
logger.debug('')
# Worklog entry for CTM Job Info
jWorklogData = w3rkstatt.getJsonValue(path="$.jobInfo", data=jCtmAlert)
createWorklog(token=authToken, data=jWorklogData, incident=incidentId)
# Worklog entry for CTM Job Config
jWorklogData = w3rkstatt.getJsonValue(path="$.jobConfig", data=jCtmAlert)
createWorklog(token=authToken, data=jWorklogData, incident=incidentId)
# Worklog entry for CTM Job Output
jWorklogData = w3rkstatt.getJsonValue(path="$.jobLog", data=jCtmAlert)
createWorklog(token=authToken, data=jWorklogData, incident=incidentId)
# Worklog entry for CTM Job Output
jWorklogData = w3rkstatt.getJsonValue(path="$.jobOutput", data=jCtmAlert)
createWorklog(token=authToken, data=jWorklogData, incident=incidentId)
# ITSM Logoff
itsm.itsmLogout(token=authToken)
logger.info('ITSM Incident: %s', incidentId)
return incidentId
