def PracticeIVR_LeaveRegularMsg_New(request):
"""
3 steps:
1. get callback number
2. get message (recording) from caller
3. Sends office manager text message, in attachment there is voice file of recording
"""
callEnded = _checkCallbackDuration(request, False) # if someone hangs up, we still want to keep processing
logger.debug('%s: PracticeIVR_LeaveRegularMsg_New state %s' %
(request.session.session_key, request.session['ivr2_state']))
if ('ivr2_sub_state' not in request.session):
# first time around
request.session['ivr2_sub_state'] = 'PracticeIVR_LeaveRegularMsg_Start'
else:
logger.debug('%s: PracticeIVR_LeaveRegularMsg_New sub_state %s' %
(request.session.session_key, request.session['ivr2_sub_state']))
# we have recording, or callback number or we are in the GetMsg sub_state
if ('ivr2_Record_recording' in request.session or
('ivr2_only_callbacknumber' in request.session and
request.session['ivr2_only_callbacknumber'] == True) or
request.session['ivr2_sub_state'] == 'PracticeIVR_LeaveRegularMsg_GetMsg'):
# final or third iteration - get and send message
del request.session['ivr2_sub_state']
# get a list of all office managers for this practice
mgrs = get_all_practice_managers(request.session['practice_id'])
# after unique'ifying save_answering_service_message() expects recips
# as a list, see https://redmine.mdcom.com/issues/1374 for details
_copyStateVariables(request)
save_answering_service_message(request, False, list(set(m.user for m in mgrs)))
r = twilio.Response()
r.append(tts(_('Your message have been sent. Good Buy')))
r.append(twilio.Hangup())
return HttpResponse(str(r), mimetype=settings.TWILIO_RESPONSE_MIMETYPE)
if (request.session['ivr2_sub_state'] == 'PracticeIVR_LeaveRegularMsg_Start'):
# first iteration, getCallBackNumber
request.session['ivr2_sub_state'] = 'PracticeIVR_LeaveRegularMsg_GetCallback'
request.session['ivr2_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice_v2.PracticeIVR_LeaveRegularMsg_New'
return getCallBackNumberNew(request)
elif request.session['ivr2_sub_state'] == 'PracticeIVR_LeaveRegularMsg_GetCallback':
# second iteration, get Message recording
request.session['ivr2_sub_state'] = 'PracticeIVR_LeaveRegularMsg_GetMsg'
request.session['ivr2_Record_maxLength'] = 600 # 10 minutes
request.session['ivr2_Record_leadSilence'] = 2
request.session['ivr2_Record_promptOnce'] = True
request.session['ivr2_Record_prompt_str'] = 'Please say your \
non urgent message after the beep. Please state your name and \
speak clearly. Press pound when finished.'
request.session['ivr2_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice_v2.PracticeIVR_LeaveRegularMsg_New'
request.session.modified = True
# Pass off the recording action to the getRecording function.
return getQuickRecordingNew(request)
else:
# should never get here with unknown state
logger.info('%s: PracticeIVR_LeaveRegularMsg_New called with state %s' % (
request.session.session_key, request.session['ivr2_state']))
request.session['ivr2_state'] = 'PracticeIVR_LeaveRegularMsg_New'
return PracticeIVR_LeaveRegularMsg_New(request)
def PracticeIVR_LeaveRegularMsg(request):
"""
Sends office manager text message, in attachment there is voice file of recording
"""
if 'CallStatus' in request.POST:
logger.debug('%s: Into LeaveTextMsg with call status %s' % (
request.session.session_key, request.POST['CallStatus']))
if('CallStatus' in request.POST and request.POST['CallStatus'] == 'completed'):
try:
callSID = request.POST['CallSid']
auth, uri, = client.auth, client.account_uri
resp = make_twilio_request('GET', uri + '/Calls/%s' % callSID, auth=auth)
content = json.loads(resp.content)
log = callLog.objects.get(callSID=callSID)
log.call_duration = content['TwilioResponse']['Call']['Duration']
log.save()
except TwilioRestException as tre:
logger.critical('Unable to get call status: %s' % tre.msg)
except ObjectDoesNotExist as odne:
logger.warning('Call log does not exist for sid: %s. Caller may have '
'hung up shortly after Twilio starts call process.' % str(odne))
#if already got recording - this must be second ittiration
if ('ivr_makeRecording_recording' in request.session or
request.session['ivr_only_callbacknumber'] == True):
# get a list of all office managers for this practice
mgrs = get_all_practice_managers(request.session['practice_id'])
# after unique'ifying save_answering_service_message() expects recips
# as a list, see https://redmine.mdcom.com/issues/1374 for details
save_answering_service_message(request, False, list(set(m.user for m in mgrs)))
r = twilio.Response()
r.append(tts(_('Your message have been sent. Good Buy')))
r.append(twilio.Hangup())
return HttpResponse(str(r), mimetype=settings.TWILIO_RESPONSE_MIMETYPE)
else:
# first or second iteration, get call back number and message recoding
if ('ivr_makeRecording_callbacknumber' in request.session):
# get recording for non urgent message
request.session['ivr_makeRecording_maxLength'] = 600 # 10 minutes
request.session['ivr_makeRecording_leadSilence'] = 2
request.session['ivr_makeRecording_promptOnce'] = True
request.session['ivr_makeRecording_prompt'] = tts(_('Please say your '
'non urgent message after the beep. Please state your name and '
'speak clearly. Press pound when finished.'))
request.session['ivr_makeRecording_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice.PracticeIVR_LeaveRegularMsg'
request.session['ivr_call_stack'].append('PracticeIVR_LeaveRegularMsg')
request.session.modified = True
# Pass off the recording action to the getRecording function.
return getQuickRecording(request)
else:
#get call back number
request.session['ivr_call_stack'].append('PracticeIVR_LeaveRegularMsg')
request.session['ivr_callback_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice.PracticeIVR_LeaveRegularMsg'
return getCallBackNumber(request)
def send_mail_to_org_manager(org, subject, body_template_file, body_context):
mgrs = get_all_practice_managers(org)
for mgr in mgrs:
body_context.update({
'manager_fullname': get_fullname(mgr.user)
})
body = render_to_string(body_template_file, body_context)
send_mail(
subject,
body,
settings.SERVER_EMAIL,
[mgr.user.email],
fail_silently=False
)
def removeProviderPractice(request):
if (request.method == 'POST'):
form = AssociationProviderIdForm(request.POST)
else:
form = AssociationProviderIdForm(request.GET)
if (not form.is_valid()):
return HttpResponse(json.dumps({'err': _('The data is error. Please '
'refresh page again.')}), mimetype='application/json')
prov_id = form.cleaned_data['prov_id']
#get managers' practice, and practices call group
office_staff = request.session['MHL_Users']['OfficeStaff']
practice = office_staff.current_practice
call_group = practice.call_group
current_date = datetime.datetime.now()
two_weeks_date = current_date + datetime.timedelta(days=15)
#get provider to be removed
provider = Provider.objects.get(user=prov_id)
user = provider.user
#if schedule exists in next two weeks massage managers, so they can cover gaps
events_set = EventEntry.objects.filter(callGroup=call_group, oncallPerson=user,
eventStatus=1, endDate__gt=current_date)
#raise Exception('return set is', events_set, practice, user)
if (events_set.count() > 0):
subject = 'DoctorCom: Gaps in On Call Schedule'
body = _("""Dear Manager,
%(first_name)s %(last_name)s has removed %(user)s from %(practice_name)s. %(user)s was
removed from the on-call schedule, creating gaps in coverage. Please update your
on-call schedule to fill these gaps.
Best,
DoctorCom Staff""") \
% {
'first_name': request.user.first_name,
'last_name': request.user.last_name,
'user': provider.user,
'practice_name': practice.practice_name
}
#work around message_managers fails to message:
#message_managers(request, practice, subject,
# body,
# practice_name=practice.practice_name,
# manager_name=request.user.first_name,
# manager_name_last=request.user.last_name,
# provider_name=provider.user
# )
#get a list of all office managers for this practice
OfficeManagers = get_all_practice_managers(practice.id)
#this will be message for office managers, next key makes sms not being sent out with
#message-becasue office managers do not have to carry cell phones, dahsboard only
request.session['answering_service'] = 'yes'
#create message object
msg = Message(sender=None, sender_site=None, subject=subject)
msg.save()
msg_body = msg.save_body(body)
#create list of recepients - all office manager of the practice in question
for OfficeStaff in OfficeManagers:
MessageRecipient(message=msg, user=OfficeStaff.user).save()
msg.send(request, msg_body)
#send email as well to all managers
mail_managers(practice, subject, body)
today = datetime.date.today()
#remove from schedule - mark as deleted
EventEntry.objects.filter(callGroup=call_group, oncallPerson=user,
startDate__gte=today).update(eventStatus=0, lastupdate=current_date)
EventEntry.objects.filter(callGroup=call_group, oncallPerson=user,
endDate__gte=today, startDate__lt=today).update(endDate=today, lastupdate=current_date)
CallGroupMember.objects.filter(call_group=call_group, member=user).delete()
#remove from provider
if (provider.current_practice == practice):
provider.current_practice = None
provider.save()
provider.practices.remove(practice)
return HttpResponse(json.dumps('ok'), mimetype='application/json')
def removePractice(request):
if (request.method == 'POST'):
form = PractIdAssociationForm(request.POST)
else:
form = PractIdAssociationForm(request.GET)
if (not form.is_valid()):
return HttpResponse(json.dumps(['err',
'A server error has occurred.']),
mimetype='application/json')
pract_id = form.cleaned_data['pract_id']
current_date = datetime.datetime.now()
two_weeks_date = current_date + datetime.timedelta(days=15)
user = request.user
provider = request.session['MHL_Users']['Provider']
practice = PracticeLocation.objects.get(pk=pract_id)
#remove from call group for this practice
#if schedule exists in next two weeks massage managers, so they can cover gaps
if practice.call_group:
call_group = practice.call_group
events_set = EventEntry.objects.filter(callGroup=call_group,
oncallPerson=user,
eventStatus=1,
endDate__range=(current_date,
two_weeks_date))
else:
call_group = practice.call_groups.all()
events_set = EventEntry.objects.filter(callGroup__in=call_group,
oncallPerson=user,
eventStatus=1,
endDate__range=(current_date,
two_weeks_date))
if (events_set.count() > 0):
subject = _('DoctorCom: Gaps in On Call Schedule')
body = """Dear Manager,
%(user)s has left %(practice_name)s. %(user)s was removed from the on-call schedule,
creating gaps in coverage. Please update your on-call schedule to fill these gaps.
Best,
DoctorCom Staff""" % {
'user': provider.user,
'practice_name': practice.practice_name
}
#get a list of all office managers for this practice
OfficeManagers = get_all_practice_managers(practice.id)
#this will be message for office managers, next key makes sms not being sent out
#with message-becasue office managers do not have to carry cell phones, dahsboard only
request.session['answering_service'] = _('yes')
#create message object
msg = Message(sender=None, sender_site=None, subject=subject)
msg.save()
msg_body = msg.save_body(body)
#create list of recepients - all office manager of the practice in question
for OfficeStaff in OfficeManagers:
MessageRecipient(message=msg, user=OfficeStaff.user).save()
msg.send(request, msg_body)
#send email as well to all managers
mail_managers(practice, subject, body)
#remove from schedule - mark as deleted
if practice.call_group:
CallGroupMember.objects.filter(call_group=call_group,
member=user).delete()
EventEntry.objects.filter(callGroup=call_group,
oncallPerson=user,
endDate__gte=current_date).update(
eventStatus=0, lastupdate=current_date)
else:
CallGroupMember.objects.filter(call_group__in=call_group,
member=user).delete()
EventEntry.objects.filter(callGroup__in=call_group,
oncallPerson=user,
endDate__gte=current_date).update(
eventStatus=0, lastupdate=current_date)
#remove from provider
if (provider.current_practice == practice):
provider.current_practice = None
provider.save()
provider.practices.remove(practice)
# send notification to related users
thread.start_new_thread(notify_user_tab_changed, (provider.user.id, ))
return HttpResponse(json.dumps(['err', 'No errors.']),
mimetype='application/json')
def addAssociationForPractice(request):
user = request.user
if (request.method == 'POST'):
form = PractIdAssociationForm(request.POST)
else:
form = PractIdAssociationForm(request.GET)
if (not form.is_valid()):
return HttpResponse(json.dumps(_('A server error has occurred.')))
pract_id = form.cleaned_data['pract_id']
#get practice
practice = PracticeLocation.objects.get(pk=pract_id)
#check if manager sent association request to this provider already
ret_set = Pending_Association.objects.filter(to_user=user,
practice_location=pract_id)
if (ret_set.count() > 0):
return HttpResponse(json.dumps(['duplicate'
])) # , mimetype='application/json')
#get practices Managers
OfficeManagers = get_all_practice_managers(pract_id)
if (len(OfficeManagers) == 0):
raise Exception(' '.join([
_('Practice with id'),
str(pract_id),
_('doesn\'t seem to have any managers!')
]))
association = Pending_Association()
created_time = datetime.datetime.now()
association.from_user_id = user.id
association.to_user_id = OfficeManagers[0].user.id
association.practice_location_id = practice.id
association.created_time = created_time
association.resent_time = created_time
association.save()
log_association = Log_Association()
log_association.association_id = association.id
log_association.from_user_id = association.from_user_id
log_association.to_user_id = association.to_user_id
log_association.practice_location_id = association.practice_location.id
log_association.action_user_id = request.user.id
log_association.action = 'CRE'
log_association.created_time = created_time
log_association.save()
#now let's mail all managers invitaion request
mail_managers(practice,
_('DoctorCom: Request To Join Practice'),
"""Dear Manager,
{{provider_name}} {{provider_name_last}} wants to join {{practice_name}}.
Please log into DoctorCom to view and accept the request. You can also accept
the request by clicking https://{{server_address}}/Practice/Staff/
Best,
DoctorCom Staff
""",
practice_name=practice.practice_name,
provider_name=request.user.first_name,
provider_name_last=request.user.last_name,
server_address=settings.SERVER_ADDRESS)
return HttpResponse(json.dumps('ok')) # , mimetype='application/json')
def removePractice(request):
if (request.method == 'POST'):
form = PractIdAssociationForm(request.POST)
else:
form = PractIdAssociationForm(request.GET)
if (not form.is_valid()):
return HttpResponse(json.dumps(['err', 'A server error has occurred.']),
mimetype='application/json')
pract_id = form.cleaned_data['pract_id']
current_date = datetime.datetime.now()
two_weeks_date = current_date + datetime.timedelta(days=15)
user = request.user
provider = request.session['MHL_Users']['Provider']
practice = PracticeLocation.objects.get(pk=pract_id)
#remove from call group for this practice
#if schedule exists in next two weeks massage managers, so they can cover gaps
if practice.call_group:
call_group = practice.call_group
events_set = EventEntry.objects.filter(callGroup=call_group,
oncallPerson=user, eventStatus=1, endDate__range=(current_date, two_weeks_date))
else:
call_group = practice.call_groups.all()
events_set = EventEntry.objects.filter(callGroup__in=call_group,
oncallPerson=user, eventStatus=1, endDate__range=(current_date, two_weeks_date))
if (events_set.count() > 0):
subject = _('DoctorCom: Gaps in On Call Schedule')
body = """Dear Manager,
%(user)s has left %(practice_name)s. %(user)s was removed from the on-call schedule,
creating gaps in coverage. Please update your on-call schedule to fill these gaps.
Best,
DoctorCom Staff""" % {'user': provider.user, 'practice_name': practice.practice_name}
#get a list of all office managers for this practice
OfficeManagers = get_all_practice_managers(practice.id)
#this will be message for office managers, next key makes sms not being sent out
#with message-becasue office managers do not have to carry cell phones, dahsboard only
request.session['answering_service'] = _('yes')
#create message object
msg = Message(sender=None, sender_site=None, subject=subject)
msg.save()
msg_body = msg.save_body(body)
#create list of recepients - all office manager of the practice in question
for OfficeStaff in OfficeManagers:
MessageRecipient(message=msg, user=OfficeStaff.user).save()
msg.send(request, msg_body)
#send email as well to all managers
mail_managers(practice, subject, body)
#remove from schedule - mark as deleted
if practice.call_group:
CallGroupMember.objects.filter(call_group=call_group, member=user).delete()
EventEntry.objects.filter(callGroup=call_group, oncallPerson=user,
endDate__gte=current_date).update(eventStatus=0, lastupdate=current_date)
else:
CallGroupMember.objects.filter(call_group__in=call_group, member=user).delete()
EventEntry.objects.filter(callGroup__in=call_group, oncallPerson=user,
endDate__gte=current_date).update(eventStatus=0, lastupdate=current_date)
#remove from provider
if (provider.current_practice == practice):
provider.current_practice = None
provider.save()
provider.practices.remove(practice)
# send notification to related users
thread.start_new_thread(notify_user_tab_changed, (provider.user.id,))
return HttpResponse(json.dumps(['err', 'No errors.']), mimetype='application/json')
def addAssociationForPractice(request):
user = request.user
if (request.method == 'POST'):
form = PractIdAssociationForm(request.POST)
else:
form = PractIdAssociationForm(request.GET)
if (not form.is_valid()):
return HttpResponse(json.dumps(_('A server error has occurred.')))
pract_id = form.cleaned_data['pract_id']
#get practice
practice = PracticeLocation.objects.get(pk=pract_id)
#check if manager sent association request to this provider already
ret_set = Pending_Association.objects.filter(to_user=user, practice_location=pract_id)
if (ret_set.count() > 0):
return HttpResponse(json.dumps(['duplicate'])) # , mimetype='application/json')
#get practices Managers
OfficeManagers = get_all_practice_managers(pract_id)
if (len(OfficeManagers) == 0):
raise Exception(' '.join([_('Practice with id'), str(pract_id),
_('doesn\'t seem to have any managers!')]))
association = Pending_Association()
created_time = datetime.datetime.now()
association.from_user_id = user.id
association.to_user_id = OfficeManagers[0].user.id
association.practice_location_id = practice.id
association.created_time = created_time
association.resent_time = created_time
association.save()
log_association = Log_Association()
log_association.association_id = association.id
log_association.from_user_id = association.from_user_id
log_association.to_user_id = association.to_user_id
log_association.practice_location_id = association.practice_location.id
log_association.action_user_id = request.user.id
log_association.action = 'CRE'
log_association.created_time = created_time
log_association.save()
#now let's mail all managers invitaion request
mail_managers(practice,
_('DoctorCom: Request To Join Practice'),
"""Dear Manager,
{{provider_name}} {{provider_name_last}} wants to join {{practice_name}}.
Please log into DoctorCom to view and accept the request. You can also accept
the request by clicking https://{{server_address}}/Practice/Staff/
Best,
DoctorCom Staff
""",
practice_name=practice.practice_name,
provider_name=request.user.first_name,
provider_name_last=request.user.last_name,
server_address=settings.SERVER_ADDRESS
)
return HttpResponse(json.dumps('ok')) # , mimetype='application/json')
def PracticeIVR_LeaveUrgentMsg_New(request):
"""
This lets caller leave an urgent message for a practice in foll steps:
1. get callback number
2. Records a voicemail message for the doctor on call
3. leave notification to the doctor based on preferences.
"""
# TODO:
# Update this code so that users can hit the pound key to pop back and log
# into their own voicemail box.
requestDataDict = {"GET": request.GET, "POST": request.POST}[request.method]
logger.debug('%s: PracticeIVR_LeaveUrgentMsg_New state %s POST data is %s' % (
request.session.session_key, request.session['ivr2_state'], str(request.POST)))
# if caller hangs up, we still continue
if ('ivr2_sub_state' not in request.session):
request.session['ivr2_sub_state'] = 'PracticeIVR_LeaveUrgentMsg_Start'
else:
logger.debug('%s: PracticeIVR_LeaveUrgentMsg_New sub_state %s' % (
request.session.session_key, request.session['ivr2_sub_state']))
callEnded = _checkCallbackDuration(request, False)
if (callEnded):
logger.debug('%s: PracticeIVR_LeaveUrgentMsg_New caller hung up. State %s' % (
request.session.session_key, request.session.get('ivr2_sub_state', 'None')))
# we deal with leftover recording or , if any
if (request.session['ivr2_sub_state'] == 'PracticeIVR_LeaveUrgentMsg_GetMsg' or
'ivr2_Record_recording' in request.session or
('ivr2_only_callbacknumber' in request.session and
request.session['ivr2_only_callbacknumber'] == True)):
# send msg to office managers
del request.session['ivr2_sub_state']
provider = Provider.objects.get(id=_getRecentOncallProviderId(request))
logger.debug('%s: PracticeIVR_LeaveUrgentMsg_New caller hung up -- saving urgent msg for %s' % (
request.session.session_key, provider))
config = None
config_complete = provider.vm_config.count() == 1 and provider.vm_config.get().config_complete
if (config_complete):
config = provider.vm_config.get()
mgrs = get_all_practice_managers(request.session['practice_id'])
_copyStateVariables(request)
save_answering_service_message(request, True, [provider],
list(set(m.user for m in mgrs)))
else:
if (request.session['ivr2_sub_state'] == 'PracticeIVR_LeaveUrgentMsg_Start'):
# step 1: get callback number
request.session['ivr2_sub_state'] = 'PracticeIVR_LeaveUrgentMsg_GetCallback'
request.session['ivr2_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice_v2.PracticeIVR_LeaveUrgentMsg_New'
return getCallBackNumberNew(request)
elif request.session['ivr2_sub_state'] == 'PracticeIVR_LeaveUrgentMsg_GetCallback':
# step 2: after getting callback number, we get caller's message
request.session['ivr2_sub_state'] = 'PracticeIVR_LeaveUrgentMsg_GetMsg'
request.session['ivr2_Record_prompt_str'] = 'Please say your message \
for the doctor on call after the beep. Press pound when finished.'
request.session['ivr2_Record_maxLength'] = 600 # 10 minutes
request.session['ivr2_Record_leadSilence'] = 2
request.session['ivr2_Record_promptOnce'] = True
request.session['ivr2_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice_v2.PracticeIVR_LeaveUrgentMsg_New'
request.session.modified = True
# Pass off the recording action to the getRecording function.
return getQuickRecordingNew(request)
elif (request.session['ivr2_sub_state'] == 'PracticeIVR_LeaveUrgentMsg_GetMsg' or
'ivr2_Record_recording' in request.session or
('ivr2_only_callbacknumber' in request.session and
request.session['ivr2_only_callbacknumber'] == True)):
# step 3 - send msg to office managers
del request.session['ivr2_sub_state']
provider = Provider.objects.get(id=_getRecentOncallProviderId(request))
logger.debug('%s: PracticeIVR_LeaveUrgentMsg_New saving urgent msg for %s' % (
request.session.session_key, provider))
config = None
config_complete = provider.vm_config.count() == 1 and provider.vm_config.get().config_complete
if (config_complete):
config = provider.vm_config.get()
mgrs = get_all_practice_managers(request.session['practice_id'])
_copyStateVariables(request)
save_answering_service_message(request, True, [provider],
list(set(m.user for m in mgrs)))
#if pager number is entered, also page call back number
r = twilio.Response()
r.append(tts(_('Your message has been sent. Good bye')))
r.append(twilio.Hangup())
return HttpResponse(str(r), mimetype=settings.TWILIO_RESPONSE_MIMETYPE)
else: # should not get here
logger.debug('%s: Into PracticeIVR_LeaveUrgentMsg_New with invalid ivr2_state %s' %
(request.session.session_key, request.session['ivr2_state']))
request.session['ivr2_state'] = 'PracticeIVR_LeaveUrgentMsg_New'
return PracticeIVR_LeaveUrgentMsg_New(request)
def resolve_download_failure(failure_record):
url = failure_record.recording_url
request = _FauxRequest()
request.REQUEST = {"CallSid": failure_record.call_sid}
request.session['ivr_makeRecording_recording'] = url
request.session.session_key = ''
wav_data, metadata = _download_recording(request)
metadata = json.dumps(metadata)
if (not wav_data):
log = AnsSvcDLFailureActivityLog(call_sid=failure_record.call_sid,
action='FAI')
log.save()
return False
log = AnsSvcDLFailureActivityLog(call_sid=failure_record.call_sid,
action='SUC')
log.save()
managers = get_all_practice_managers(failure_record.practice_id)
msg = Message(sender=None,
sender_site=None,
subject='Answering Service - Recording Retrieved')
msg.save()
if (managers):
# Assign all practice managers as recipients of this message.
for staffer in managers:
MessageRecipient(message=msg, user=staffer.user).save()
else:
#if this was a voicemail on a provider number
error_msg = Message.objects.get(uuid=failure_record.error_message_uuid)
recipients = error_msg.recipients.all()
for user in recipients:
MessageRecipient(message=msg, user=user).save()
body = _('We were able to successfully retrieve a recording we had trouble '
'downloading earlier today (callback number %(callbacknumber)s with '
'ID %(call_sid)s). Please see the attached recording.\nAgain, we apologize '
'for any inconvenience and thank you for your patience.\nDoctorCom Staff') % \
{'callbacknumber': failure_record.callback_number, 'call_sid': failure_record.call_sid}
body = msg.save_body(body)
attachment = encrypt_object(
MessageAttachment, {
'message': msg,
'size': len(wav_data),
'encrypted': True,
'metadata': metadata
})
attachment.encrypt_url(None, ''.join(['file://', attachment.uuid]))
attachment.encrypt_filename(
None, ''.join(['call_from_', failure_record.callback_number, '.mp3']))
attachment.encrypt_file(None, [wav_data])
if (not USE_MP3):
attachment.suffix = 'wav'
attachment.content_type = 'audio/wav'
else:
attachment.suffix = 'mp3'
attachment.content_type = 'audio/mp3'
attachment.save()
attachments = [attachment]
request.session['answering_service'] = 'yes'
# Send the message
msg.send(request, body, attachments)
failure_record.mark_resolved(msg)
return True
def PracticeIVR_LeaveUrgentMsg(request):
"""
Records a voicemail message for the doctor on call
and leave notification to the doctor based on preferences.
"""
# TODO: Update this code so that users can hit the pound key to pop
# back and log into their own voicemail box.
if('CallStatus' in request.POST and request.POST['CallStatus'] == 'completed'):
try:
callSID = request.POST['CallSid']
auth, uri, = client.auth, client.account_uri
resp = make_twilio_request('GET', uri + '/Calls/%s' % callSID, auth=auth)
content = json.loads(resp.content)
log = callLog.objects.get(callSID=callSID)
log.call_duration = content['TwilioResponse']['Call']['Duration']
log.save()
except TwilioRestException as tre:
logger.critical('Unable to get call status: %s' % tre.msg)
except ObjectDoesNotExist as odne:
logger.warning('Call log does not exist for sid: %s.' % str(odne))
logger.debug('%s: Into PracticeIVR_LeaveUrgentMsg with call status %s' %
(request.session.session_key, request.POST['CallStatus']))
if ('ivr_makeRecording_callbacknumber' in request.session):
callback = request.session['ivr_makeRecording_callbacknumber']
provider = _getRecentOncallProvider(request)
# TODO: we do nothing with config
config = None
config_complete = provider.vm_config.count() == 1 and provider.vm_config.get().config_complete
if (config_complete):
config = provider.vm_config.get()
if ('ivr_makeRecording_recording' in request.session or
request.session['ivr_only_callbacknumber'] == True):
if (request.session['ivr_only_callbacknumber'] == False):
mgrs = get_all_practice_managers(request.session['practice_id'])
# after unique'ifying save_answering_service_message() expects recips
# as a list, see https://redmine.mdcom.com/issues/1374 for details
save_answering_service_message(request, True, [provider],
list(set(m.user for m in mgrs)))
#this is calling doctor on call we keep events for that even if called
#via answering service, just like doctor com does
# Cleanup
del request.session['ivr_makeRecording_recording']
else:
if('CallStatus' in request.POST and request.POST['CallStatus'] == 'completed'):
mgrs = get_all_practice_managers(request.session['practice_id'])
# after unique'ifying save_answering_service_message() expects recips
# as a list, see https://redmine.mdcom.com/issues/1374 for details
save_answering_service_message(request, True, [provider],
list(set(m.user for m in mgrs)))
# Notify the user, always by sms, but provider better have mobile phone
if (provider.mobile_phone):
if (request.session['ivr_only_callbacknumber'] == False):
body = render_to_string('DoctorCom/IVR/voicemail_sms.txt', {
#'caller': '(%s) %s-%s'%(request.session['Caller'][:3],
#request.session['Caller'][3:6], request.session['Caller'][6:]),
'caller': '%s' % (request.session['ivr_makeRecording_callbacknumber']),
})
else:
if ('ivr_no_pound' in request.session and request.session['ivr_no_pound'] == True):
body = _("You have a new call from DoctorCom. Caller hung up from "
"CONFIRMED number %s") % (request.session['ivr_makeRecording_callbacknumber'])
else:
body = _("You have a new call from DoctorCom. Caller hung up "
"from unconfirmed number %s") % \
(request.session['ivr_makeRecording_callbacknumber'])
# TODO: we do nothing with body, sms send?
# if pager number is entered, also page call back number
r = twilio.Response()
r.append(tts(_('Your message has been sent. Good bye')))
r.append(twilio.Hangup())
return HttpResponse(str(r), mimetype=settings.TWILIO_RESPONSE_MIMETYPE)
if ('ivr_makeRecording_callbacknumber' in request.session):
request.session['ivr_makeRecording_prompt'] = tts(_('Please say your message '
'for the doctor on call after the beep. Press pound when finished.'))
request.session['ivr_makeRecording_maxLength'] = 600 # 10 minutes
request.session['ivr_makeRecording_leadSilence'] = 2
request.session['ivr_makeRecording_promptOnce'] = True
request.session['ivr_makeRecording_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice.PracticeIVR_LeaveUrgentMsg'
request.session['ivr_call_stack'].append('PracticeIVR_LeaveUrgentMsg')
request.session.modified = True
# Pass off the recording action to the getRecording function.
return getQuickRecording(request)
#get call back number
request.session['ivr_call_stack'].append('PracticeIVR_LeaveUrgentMsg')
request.session['ivr_callback_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice.PracticeIVR_LeaveUrgentMsg'
return getCallBackNumber(request)