def test_init_ticket_results_asigned_user(self):
mock = self.set_mock('SoftLayer_Ticket', 'getObject')
mock.return_value = {
"id": 100,
"title": "Simple Title",
"priority": 1,
"assignedUser": {
"firstName": "Test",
"lastName": "User"
},
"status": {
"name": "Closed"
},
"createDate": "2013-08-01T14:14:04-07:00",
"lastEditDate": "2013-08-01T14:16:47-07:00",
"updates": [{
'entry': 'a bot says something'
}]
}
ticket_mgr = TicketManager(self.client)
ticket_table = ticket.get_ticket_results(ticket_mgr, 100)
self.assert_called_with('SoftLayer_Ticket',
'getObject',
identifier=100)
self.assertIsInstance(ticket_table, formatting.KeyValueTable)
ticket_object = ticket_table.to_python()
self.assertEqual('Severity 1 - Critical Impact / Service Down',
ticket_object['priority'])
self.assertEqual('Test User', ticket_object['user'])
def cli(env, title, subject_id, body, hardware_identifier, virtual_identifier,
priority):
"""Create a support ticket."""
ticket_mgr = SoftLayer.TicketManager(env.client)
if body is None:
body = click.edit('\n\n' + ticket.TEMPLATE_MSG)
created_ticket = ticket_mgr.create_ticket(title=title,
body=body,
subject=subject_id,
priority=priority)
if hardware_identifier:
hardware_mgr = SoftLayer.HardwareManager(env.client)
hardware_id = helpers.resolve_id(hardware_mgr.resolve_ids,
hardware_identifier, 'hardware')
ticket_mgr.attach_hardware(created_ticket['id'], hardware_id)
if virtual_identifier:
vs_mgr = SoftLayer.VSManager(env.client)
vs_id = helpers.resolve_id(vs_mgr.resolve_ids, virtual_identifier,
'VS')
ticket_mgr.attach_virtual_server(created_ticket['id'], vs_id)
env.fout(ticket.get_ticket_results(ticket_mgr, False,
created_ticket['id']))
def cli(env, identifier, count):
"""Get details for a ticket."""
mgr = SoftLayer.TicketManager(env.client)
ticket_id = helpers.resolve_id(mgr.resolve_ids, identifier, 'ticket')
env.fout(ticket.get_ticket_results(mgr, ticket_id, update_count=count))
def cli(env, identifier, count):
"""Get details for a ticket."""
mgr = SoftLayer.TicketManager(env.client)
ticket_id = helpers.resolve_id(mgr.resolve_ids, identifier, "ticket")
env.fout(ticket.get_ticket_results(mgr, ticket_id, update_count=count))
def cli(env, title, subject_id, body, hardware_identifier, virtual_identifier):
"""Create a support ticket."""
ticket_mgr = SoftLayer.TicketManager(env.client)
if body is None:
body = click.edit('\n\n' + ticket.TEMPLATE_MSG)
created_ticket = ticket_mgr.create_ticket(
title=title,
body=body,
subject=subject_id)
if hardware_identifier:
hardware_mgr = SoftLayer.HardwareManager(env.client)
hardware_id = helpers.resolve_id(hardware_mgr.resolve_ids,
hardware_identifier,
'hardware')
ticket_mgr.attach_hardware(created_ticket['id'], hardware_id)
if virtual_identifier:
vs_mgr = SoftLayer.VSManager(env.client)
vs_id = helpers.resolve_id(vs_mgr.resolve_ids,
virtual_identifier,
'VS')
ticket_mgr.attach_virtual_server(created_ticket['id'], vs_id)
env.fout(ticket.get_ticket_results(ticket_mgr, created_ticket['id']))
def test_init_ticket_results_asigned_user(self):
mock = self.set_mock('SoftLayer_Ticket', 'getObject')
mock.return_value = {
"id": 100,
"title": "Simple Title",
"priority": 1,
"assignedUser": {
"firstName": "Test",
"lastName": "User"
},
"status": {
"name": "Closed"
},
"createDate": "2013-08-01T14:14:04-07:00",
"lastEditDate": "2013-08-01T14:16:47-07:00",
"updates": [{'entry': 'a bot says something'}]
}
ticket_mgr = TicketManager(self.client)
ticket_table = ticket.get_ticket_results(ticket_mgr, 100)
self.assert_called_with('SoftLayer_Ticket', 'getObject', identifier=100)
self.assertIsInstance(ticket_table, formatting.KeyValueTable)
ticket_object = ticket_table.to_python()
self.assertEqual('Severity 1 - Critical Impact / Service Down', ticket_object['priority'])
self.assertEqual('Test User', ticket_object['user'])
def test_init_ticket_results(self):
ticket_mgr = TicketManager(self.client)
ticket_table = ticket.get_ticket_results(ticket_mgr, 100)
self.assert_called_with('SoftLayer_Ticket', 'getObject', identifier=100)
self.assertIsInstance(ticket_table, formatting.KeyValueTable)
ticket_object = ticket_table.to_python()
self.assertEqual('No Priority', ticket_object['priority'])
self.assertEqual(100, ticket_object['id'])
def cli(env, title, subject_id, body):
"""Create a support ticket."""
mgr = SoftLayer.TicketManager(env.client)
if body is None:
body = click.edit("\n\n" + ticket.TEMPLATE_MSG)
created_ticket = mgr.create_ticket(title=title, body=body, subject=subject_id)
return ticket.get_ticket_results(mgr, created_ticket["id"])
def test_init_ticket_results(self):
ticket_mgr = TicketManager(self.client)
ticket_table = ticket.get_ticket_results(ticket_mgr, 100)
self.assert_called_with('SoftLayer_Ticket', 'getObject', identifier=100)
self.assertIsInstance(ticket_table, formatting.KeyValueTable)
ticket_object = ticket_table.to_python()
self.assertEqual('No Priority', ticket_object['priority'])
self.assertEqual(100, ticket_object['id'])
def cli(env, title, subject_id, body):
"""Create a support ticket."""
mgr = SoftLayer.TicketManager(env.client)
if body is None:
body = click.edit('\n\n' + ticket.TEMPLATE_MSG)
created_ticket = mgr.create_ticket(title=title,
body=body,
subject=subject_id)
return ticket.get_ticket_results(mgr, created_ticket['id'])
def cli(env, identifier, count):
"""Get details for a ticket."""
is_json = False
if (env.format == 'json'):
is_json = True
mgr = SoftLayer.TicketManager(env.client)
ticket_id = helpers.resolve_id(mgr.resolve_ids, identifier, 'ticket')
env.fout(
ticket.get_ticket_results(mgr, ticket_id, is_json, update_count=count))
def cli(env, title, subject_id, body, hardware_identifier, virtual_identifier,
priority):
"""Create a Infrastructure support ticket.
Will create the ticket with `Some text`.::
slcli ticket create --body="Some text" --subject-id 1522 --hardware 12345 --title "My New Ticket"
Will create the ticket with text from STDIN::
cat sometfile.txt | slcli ticket create --subject-id 1003 --virtual 111111 --title "Reboot Me"
Will open the default text editor, and once closed, use that text to create the ticket::
slcli ticket create --subject-id 1482 --title "Vyatta Questions..."
"""
ticket_mgr = SoftLayer.TicketManager(env.client)
if body is None:
stdin = click.get_text_stream('stdin')
# Means there is text on the STDIN buffer, read it and add to the ticket
if not stdin.isatty():
body = stdin.read()
# This is an interactive terminal, open a text editor
else:
body = click.edit('\n\n' + ticket.TEMPLATE_MSG)
created_ticket = ticket_mgr.create_ticket(title=title,
body=body,
subject=subject_id,
priority=priority)
if hardware_identifier:
hardware_mgr = SoftLayer.HardwareManager(env.client)
hardware_id = helpers.resolve_id(hardware_mgr.resolve_ids,
hardware_identifier, 'hardware')
ticket_mgr.attach_hardware(created_ticket['id'], hardware_id)
if virtual_identifier:
vs_mgr = SoftLayer.VSManager(env.client)
vs_id = helpers.resolve_id(vs_mgr.resolve_ids, virtual_identifier,
'VS')
ticket_mgr.attach_virtual_server(created_ticket['id'], vs_id)
env.fout(ticket.get_ticket_results(ticket_mgr, False,
created_ticket['id']))
