Example #1
0
    def send_notification(message, message_type, recipients, system_id):
        """
		Create and sends a notification
		@param system_id: id of the system the notification is created from
		@type system_id:str
		@param message: a string of the content to be sent
		@type:str
		@param message_type: a string indicating the notification type
		@type: str
		@param recipients: a list containing either email or Phone_number dependent on message type
		@type:list
		@return: returns a dict of a code for success or failure
		@rtype: dict
		"""
        if not (recipients or message or message_type):
            return {"code": "800.400.002"}

        try:
            for recipient in recipients:
                data = NotificationService().create(
                    message=message,
                    notification_type=NotificationTypeService().get(
                        name=message_type),
                    recipient=recipient,
                    system=SystemService().get(pk=system_id),
                    state=StateService().get(name='Active'))

                if data is not None:
                    message_data = {
                        "destination": data.recipient,
                        "message_type": data.notification_type.name,
                        "lang": None,
                        "corporate_id": None,
                        "message_code": 'HPS0006',
                        "replace_tags": {
                            "code": None,
                            'corporate': None,
                            'date': datetime.now().strftime('%d/%m/%y'),
                            'time': datetime.now().time().strftime('%I:%M%p')
                        }
                    }
                    # to do a call to notification API check if it returns a code for success
                    if message_data:
                        NotificationService().update(
                            data.id, state=StateService().get(name='Sent'))
                    else:
                        data = NotificationService().update(
                            data.id, state=StateService().get(name='Failed'))
                        lgr.warn("Message sending failed: %s" % data)
                else:
                    return {"code": "200.400.005"}
            return {"code": "800.200.001", "message": message}
        except Exception as e:
            lgr.exception("Notification logger exception %s" % e)
        return {
            "code": "800.400.001",
            "message": "error in sending notification interface"
        }
Example #2
0
    def get_look_up_data():
        """
		@return: a dictionary containing a success code and a list of dictionaries containing  system
							recipient data
		@rtype:dict
		"""
        try:
            state = list(StateService().filter().values('id', 'name'))
            notification_type = list(NotificationTypeService().filter().values(
                'id', 'name'))
            escalation_level = list(EscalationLevelService().filter().values(
                'id', 'name'))
            event_type = list(EventTypeService().filter().values('id', 'name'))
            endpoint_type = list(EndpointTypeService().filter().values(
                'id', 'name'))
            incident_type = list(IncidentTypeService().filter().values(
                'id', 'name'))
            user = list(User.objects.all().values('id', 'username'))
            system = list(SystemService().filter().values('id', 'name'))
            endpoint_states = list(StateService().filter(
                Q(name='Operational') | Q(name='Minor Outage')
                | Q(name='Major Outage') | Q(name='Under Maintenance')
                | Q(name='Degraded Performance')).values('id', 'name'))
            realtime_incident_states = list(StateService().filter(
                Q(name='Investigating') | Q(name='Identified')
                | Q(name='Monitoring') | Q(name='Resolved')).values(
                    'id', 'name'))
            scheduled_incident_states = list(StateService().filter(
                Q(name='Scheduled') | Q(name='InProgress')
                | Q(name='Completed')).values('id', 'name'))
            lookups = {
                'states': state,
                'incident_types': incident_type,
                'escalation_levels': escalation_level,
                'notification_types': notification_type,
                'endpoint_types': endpoint_type,
                'event_types': event_type,
                'users': user,
                'systems': system,
                'realtime_incident_states': realtime_incident_states,
                'endpoint_states': endpoint_states,
                'scheduled_incident_states': scheduled_incident_states
            }

            return {"code": "800.200.001", "data": lookups}

        except Exception as ex:
            lgr.exception("Look up interface Exception:  %s" % ex)
        return {
            "code": "800.400.001",
            "message": "Error while fetching data %s" % str(ex)
        }
    def create_rule(name, description, system, event_type, nth_event,
                    escalation_level, duration, **kwargs):
        """
		Creates an escalation rule for a selected system.
		@param name: Name of the escalation rule to be created
		@type name: str
		@param system: The system which the escalation rule will be applied in
		@type system: str
		@param description: Details on the Escalation Rule
		@type description: str
		@param event_type: Type of the event(s) to be affected by the rule
		@type event_type: str
		@param nth_event: Number of event of a certain type that need to be logged to raise an escalation
		@type nth_event: str
		@param duration: Time period within which certain events must occur to trigger an escalation.
		@type duration: int
		@param escalation_level: Level at which an escalation is configured with a set of recipients
		@type escalation_level: str
		@param kwargs: Extra key-value arguments to pass for incident logging
		@return: Response code dictionary to indicate if the incident was created or not
		@rtype: dict
		"""
        try:
            system = SystemService().get(pk=system, state__name="Active")
            escalation_level = EscalationLevelService().get(
                pk=escalation_level, state__name="Active")
            event_type = EventTypeService().get(pk=event_type,
                                                state__name='Active')
            if system is None or escalation_level is None or event_type is None:
                return {"code": "800.400.002"}

            escalation_rule = EscalationRuleService().create(
                name=name,
                description=description,
                system=system,
                nth_event=int(nth_event),
                duration=timedelta(seconds=duration),
                state=StateService().get(name='Active'),
                escalation_level=escalation_level,
                event_type=event_type)
            if escalation_rule is not None:
                rule = EscalationRuleService().filter(
                    pk=escalation_rule.id, system=system).values(
                        'id',
                        'name',
                        'description',
                        'duration',
                        'date_created',
                        'date_modified',
                        'nth_event',
                        system_id=F('system'),
                        escalation_level_name=F('escalation_level__name'),
                        state_name=F('state__name'),
                        event_type_name=F('event_type__name')).first()
                rule.update(
                    duration=timedelta.total_seconds(rule.get('duration')))
                return {'code': '800.200.001', 'data': rule}
        except Exception as ex:
            lgr.exception("Escalation Rule Creation exception %s" % ex)
        return {"code": "800.400.001"}
Example #4
0
 def test_filter(self):
     """
     Test State filter service
     """
     mixer.cycle(3).blend('base.State')
     states = StateService().filter()
     assert len(states) == 3, 'Should have 3 State objects'
Example #5
0
def get_access_token(request):
	"""
	Generates an access token for valid app users
	@param request:
	@type request: DJANGO WSGIRequest
	@return: An access token and its expiry time or a response code indicating invalid credentials supplied
	@rtype: dict
	"""
	try:
		data = get_request_data(request)
		app_user = AppUserService().get(user__username = data.get('username'))
		if app_user is not None:
			user = check_password(data.get('password'), app_user.user.password)
			if user:
				oauth = OauthService().filter(
					app_user = app_user, expires_at__gt = timezone.now(), state__name = 'Active').first()
				if oauth:
					oauth = OauthService().update(pk = oauth.id, expires_at = token_expiry())
				else:
					oauth = OauthService().create(
						app_user = app_user, token = generate_access_token(),
						state = StateService().get(name = 'Active')
					)
				if not oauth:
					return JsonResponse({'code': '800.400.001'})
				return JsonResponse({
					                    'code': '800.200.001', 'data': {
						'token': str(oauth.token), 'expires_at': calendar.timegm(oauth.expires_at.timetuple())
					}
				                    })
		return JsonResponse({'code': '800.403.001'})
	except Exception as ex:
		lgr.exception("Get Access token Exception %s " % ex)
	return JsonResponse({'code': '800.400.001'})
    def test_create(self):
        """
		Test for the StateService create(**kwargs) method
		"""
        obj = StateService().create(
            name='Active', description='initializes all the ACTIVE state')
        assert obj is not None, 'Should create a new State with name ACTIVE'
    def test_update(self):
        """
		Test for the StateService update(pk, **kwargs) method
		"""
        state = mixer.blend('base.State', name='Active')
        new_state = StateService().update(state.id, name='In Transit')
        assert new_state is not None, 'Should update the State object with a new name'
    def test_get(self):
        """
		Test for the StateService get(*args, **kwargs) method
		"""
        mixer.blend('base.State', name='Active')
        obj = StateService().get(name='Active')
        assert obj is not None, 'Should return a State instance with name ACTIVE'
Example #9
0
 def test_update(self):
     """
     Test State update service
     """
     state = mixer.blend('base.State')
     state = StateService().update(state.id, name = "Active")
     assert state.name == "Active", 'Should have the same name'
Example #10
0
 def test_get(self):
     """
     Test  State get service
     """
     mixer.blend('base.State', name="Active")
     state = StateService().get(name="Active")
     assert state is not None, 'Should have an State object'
Example #11
0
 def test_create(self):
     """
     Test State create service
     """
     state = StateService().create(name = "Active")
     assert state is not None, 'Should have a State object'
     assert state.name == "Active", "Created State name is equals to Active"
Example #12
0
    def update_system_recipient(recipient_id, escalations):
        """
		@param recipient_id: The id of the recipient
		@type:str
		@param escalations:A list of dictionaries containing notification type id and escalation level_id
		@type:list
		@return:Response code dictionary to indicate if the recipient was updated or not
		@rtype:dict
		"""
        try:
            recipient = User.objects.get(id=recipient_id)
            if not (recipient and escalations):
                return {
                    "code": "800.400.002",
                    "message": "Error missing parameters"
                }
            for escalation in escalations:
                SystemRecipientService().update(
                    pk=escalation.get('system_recipient_id'),
                    notification_type=NotificationTypeService().get(
                        id=escalation.get('notification_type_id')),
                    state=StateService().get(id=escalation.get('state_id')))
            return {
                "code": "800.200.001",
                "message": "Successfully updated system recipient"
            }
        except Exception as ex:
            lgr.exception("Recipient Administration Exception:  %s" % ex)
        return {
            "code": "800.400.001",
            "message": "Error while updating recipient"
        }
    def test_filter(self):
        """
		Test for the StateService filter(*args, **kwargs) method
		"""
        mixer.cycle(3).blend('base.State', name='Active')
        obj = StateService().filter(name='Active')
        assert len(
            obj) == 3, 'Should return 3 State instances with name ACTIVE'
Example #14
0
    def create_endpoint(name, description, url, system_id, color,
                        response_time, endpoint_type_id, state_id):
        """
		@param color: color the line graph will use when plotting
		@type color: str
		@param name: name of endpoint to be created
		@type name:str
		@param description: description of endpoint to be created
		@type description: str
		@param url: url of endpoint to be created
		@type: str
		@param system_id: id of system the endpoint will belong to
		@type : int
		@param response_time: average response time the endpoint should take
		@type: int
		@param endpoint_type_id: id of endpoint type the endpoint will belong to
		@type endpoint_type_id: int
		@param state_id: the id of  initial state of the created endpoint will have
		@type state_id: int
		@return: Response code dictionary to indicate if the endpoint was created or not
		@rtype:dict
		"""
        try:
            system = SystemService().get(id=system_id, state__name="Active")
            endpoint_type = EndpointTypeService().get(id=endpoint_type_id,
                                                      state__name="Active")
            state = StateService().get(id=state_id)

            if not (system and endpoint_type and state and name and description
                    and response_time and url):
                return {"code": "800.400.002", "message": "Missing parameters"}
            exist = True if EndpointService().filter(system = system, url = url) \
             else EndpointService().filter(system = system, name = name)
            if exist:
                return {
                    "code": "800.400.001",
                    "message": "An endpoint with this url or name exists"
                }
            endpoint = EndpointService().create(
                name=name,
                description=description,
                url=url,
                system=system,
                endpoint_type=endpoint_type,
                color=color,
                optimal_response_time=datetime.timedelta(
                    seconds=int(response_time)),
                state=state)
            return {
                "code": "800.200.001",
                "message": "successfully created endpoint: %s" % endpoint.name
            }
        except Exception as ex:
            lgr.exception("Endpoint Administration exception: %s" % ex)
        return {
            "code": "800.400.001",
            "message": "Error when creating an endpoint"
        }
Example #15
0
    def create_system_recipient(system_id, user_id, escalations):
        """
		@param system_id: The id of the system the recipient will belong to
		@type:str
		@param user_id: The id of the recipient
		@type:str
		@param escalations:A list of dictionaries containing notification type id and escalation level_id
		@type:list
		@return:a dictionary containing response code  and data indicating a success or failure in creation
		@rtype: dict
		"""

        try:
            system = SystemService().get(id=system_id)
            recipient = User.objects.get(id=user_id)
            if not (system and recipient and escalations):
                return {
                    "code": "800.400.002",
                    "message": "Invalid parameters given"
                }

            for escalation in escalations:
                if SystemRecipientService().filter(
                        system=system,
                        recipient=recipient,
                        escalation_level=EscalationLevelService().get(
                            id=escalation.get('EscalationLevel')),
                ):
                    return {
                        "code":
                        "800.400.001",
                        "message":
                        "system recipient already exist consider updating the recipient"
                    }
                SystemRecipientService().create(
                    system=system,
                    recipient=recipient,
                    escalation_level=EscalationLevelService().get(
                        id=escalation.get('EscalationLevel')),
                    notification_type=NotificationTypeService().get(
                        id=escalation.get('NotificationType')),
                    state=StateService().get(name='Active'))
            return {
                "code": "800.200.001",
                "message": " successfully created a system recipient"
            }

        except Exception as ex:
            lgr.exception("Recipient Administration Exception: %s" % ex)
        return {
            "code": "800.400.001",
            "message": "Error while creating a system recipient"
        }
Example #16
0
    def update_endpoint(endpoint_id, state_id, description, color, url,
                        response_time, name):
        """
		@param color: color the line graph will use while plotting
		@type color: str
		@param endpoint_id: id of the endpoint to be edited
		@type endpoint_id: int
		@param name: name of endpoint to be created
		@type name: str
		@param description: description of endpoint to be created
		@type description: str
		@param url:url of endpoint to be created
		@type url: str
		@param response_time:average response time the endpoint should take
		@type response_time: int
		@param state_id:the id of  initial state of the created endpoint will have
		@type state_id: int
		@return: Response code dictionary to indicate if the endpoint was updated or not
		@rtype: dict
		"""
        try:
            update_endpoint = EndpointService().get(pk=endpoint_id)
            state = StateService().get(id=state_id)
            if not (state and name and description and response_time and color
                    and url and update_endpoint):
                return {
                    "code": "800.400.002",
                    "message": "Error missing parameters"
                }
            endpoint = EndpointService().update(
                pk=update_endpoint.id,
                description=description,
                state=state,
                name=name,
                color=color,
                optimal_response_time=datetime.timedelta(
                    seconds=float(response_time)),
                url=url)
            return {
                "code": "800.200.001",
                "message": "successfully updated endpoint: %s" % endpoint.name
            }

        except Exception as ex:
            lgr.exception("Endpoint Administration exception: %s" % ex)
        return {
            "code": "800.400.001",
            "message": "Error when updating an endpoint"
        }
Example #17
0
    def create_user(username,
                    password,
                    email,
                    first_name=None,
                    last_name=None,
                    phone_number=None,
                    **kwargs):
        """
		Creates a user.
		@param username: Username of the user to be created
		@type username: str
		@param email: Email of the user to be created
		@type email: str
		@param password: Password of the user to be created
		@type password: str
		@param first_name: First name of the user
		@type first_name: str | None
		@param last_name: Last name of the user
		@type last_name: str | None
		@param phone_number: Phone number of the user to be created
		@type email: str | None
		@param kwargs: Extra key-value arguments to pass for user creation
		@return: Response code dictionary to indicate if the user was created or not
		@rtype: dict
		"""
        try:
            if User.objects.filter(username=username).exists():
                return {
                    "code": "800.400.001",
                    'message': 'Username already in use'
                }
            if User.objects.filter(email=email).exists():
                return {
                    "code": "800.400.001",
                    'message': 'Email already in use'
                }
            user = User.objects.create_user(username,
                                            email,
                                            password,
                                            first_name=first_name,
                                            last_name=last_name,
                                            phone_number=phone_number)
            app = AppService().filter(system__name='Helaplan',
                                      state__name='Active').values().first()
            if not app:
                return {
                    "code": "800.400.002",
                    "message": 'No Authentication app tied to this system'
                }
            user = User.objects.filter(id=user.id).values().first()
            if user:
                app_user = AppUserService().create(
                    app=AppService().get(system__name='Helaplan'),
                    user=User.objects.get(email=user.get('email')),
                    state=StateService().get(name='Active'))
                if not app_user:
                    return {
                        'code':
                        '800.400.003',
                        "message":
                        "Failed to create an app user %s %s" %
                        (user.get('id'), app)
                    }
                return {'code': '800.200.001', 'data': user}
        except Exception as ex:
            lgr.exception("UserCreation exception %s" % ex)
        return {
            "code": "800.400.001",
            'message': 'User could not be created %s' % ex
        }
Example #18
0
 def perform_health_check():
     """
     This method formats system  data and logs system status to system monitor model
     @return: Systems: a dictionary containing a success code and a list of dictionaries containing  system status
                     data
     @rtype:dict
     """
     systems = []
     try:
         for endpoint in EndpointService().filter(
                 system__state__name="Active",
                 endpoint_type__is_queried=True):
             try:
                 health_state = requests.get(endpoint.url)
                 monitor_data = {
                     'system': endpoint.system.name,
                     'endpoint': endpoint.name,
                     'response_body': health_state.content,
                     'response_code': health_state.status_code,
                     'state': StateService().get(name='Operational').name,
                 }
                 if health_state.status_code == 200:
                     if health_state.elapsed > endpoint.optimal_response_time:
                         monitor_data.update({
                             "response_time_speed":
                             'Slow',
                             "event_type":
                             EventTypeService().get(name='Warning'),
                             "description":
                             'Response time is not within the expected time',
                             "state":
                             StateService().get(
                                 name='Degraded Performance'),
                             "response_time":
                             health_state.elapsed.total_seconds()
                         })
                     else:
                         monitor_data.update({
                             'response_time_speed':
                             'Normal',
                             "response_time":
                             health_state.elapsed.total_seconds()
                         })
                 else:
                     monitor_data.update({
                         "response_time_speed":
                         None,
                         "event_type":
                         EventTypeService().get(name='Critical'),
                         "description":
                         'The system is not accessible',
                         "state":
                         StateService().get(name='Major Outage')
                     })
                 system_status = SystemMonitorService().create(
                     system=SystemService().get(
                         name=monitor_data.get('system')),
                     response_time=timedelta(
                         seconds=int(monitor_data.get('response_time'))),
                     response_time_speed=monitor_data.get(
                         "response_time_speed"),
                     state=StateService().get(
                         name=monitor_data.get('state')),
                     response_body=monitor_data.get("response_body"),
                     endpoint=EndpointService().get(
                         name=monitor_data.get("endpoint")),
                     response_code=monitor_data.get("response_code"))
                 if system_status is not None:
                     systems.append({
                         "system": system_status.system.name,
                         "status": system_status.state.name,
                         "endpoint": endpoint.url
                     })
                 else:
                     systems.append({
                         "system": system_status.system,
                         "status": "failed",
                         "endpoint": endpoint
                     })
                 if monitor_data.get("event_type") is not None:
                     event = EventLog.log_event(
                         event_type=monitor_data.get("event_type").name,
                         system=monitor_data.get("system"),
                         description=monitor_data.get("description"),
                         response=monitor_data.get('response'),
                         request=health_state.request)
                     if event['code'] != "800.200.001":
                         lgr.warning("Event creation failed %s" % event)
             except requests.ConnectionError as e:
                 lgr.exception('Endpoint health check failed:  %s' % e)
         return {"code": "800.200.001", "data": {"systems": systems}}
     except Exception as ex:
         lgr.exception("Health Status exception:  %s" % ex)
     return {
         "code": "800.400.001",
         "message": "Error while performing health check"
     }
Example #19
0
    def log_incident(incident_type,
                     system,
                     escalation_level,
                     name,
                     description,
                     priority_level,
                     event_type=None,
                     state="Investigating",
                     escalated_events=None,
                     scheduled_for=None,
                     scheduled_until=None,
                     **kwargs):
        """
		Creates a realtime incident based on escalated events or scheduled incident based on user reports
		@param incident_type: Type of the incident to be created
		@type incident_type: str
		@param system: The system which the incident will be associated with
		@type system: str
		@param name: Title of the incident
		@type name: str
		@param description: Details on the incident
		@type description: str
		@param event_type: Type of the event(s) that triggered creation of the incident, if its event driven.
		@type event_type: str | None
		@param escalated_events: One or more events in the escalation if the incident is event driven.
		@type escalated_events: list | None
		@param state: Initial resolution state of the incident. Defaults to Investigating if left blank
		@type state: str
		@param priority_level: The level of importance to be assigned to the incident.
		@type priority_level: str
		@param escalation_level: Level at which an escalation is configured with a set of recipients
		@type escalation_level: str
		@param scheduled_for: Time the scheduled maintenance should begin if the incident is scheduled
		@type scheduled_for: str | None
		@param scheduled_until: Time the scheduled maintenance should end if the incident is scheduled
		@type scheduled_until: str | None
		@param kwargs: Extra key-value arguments to pass for incident logging
		@return: Response code dictionary to indicate if the incident was created or not
		@rtype: dict
		"""
        try:
            system = SystemService().get(pk=system, state__name="Active")
            incident_type = IncidentTypeService().get(name=incident_type,
                                                      state__name="Active")
            try:
                state = StateService().get(pk=uuid.UUID(state))
            except ValueError:
                state = StateService().get(
                    name=state
                ) if incident_type.name == 'Realtime' else StateService().get(
                    name='Scheduled')
            escalation_level = EscalationLevelService().get(
                pk=escalation_level, state__name="Active")
            if system is None or incident_type is None or escalation_level is None:
                return {"code": "800.400.002"}
            if incident_type.name == "Realtime" and event_type is not None:
                incident = IncidentService().filter(
                    event_type__name=event_type, system=system).exclude(
                        Q(state__name='Resolved'),
                        Q(state__name='Completed')).order_by(
                            '-date_created').first()
                if incident and int(priority_level) < 5:
                    priority_level = incident.priority_level + 1
                    return IncidentAdministrator().update_incident(
                        incident_id=incident.id,
                        escalation_level=escalation_level.name,
                        name=incident.name,
                        state=incident.state.id,
                        priority_level=str(priority_level),
                        description=
                        "Priority level of %s incident changed to %s" %
                        (incident.name, priority_level))
            if incident_type.name == 'Scheduled':
                scheduled_for = dateutil.parser.parse(scheduled_for)
                scheduled_until = dateutil.parser.parse(scheduled_until)
            incident = IncidentService().create(
                name=name,
                description=description,
                state=StateService().get(name=state),
                system=system,
                incident_type=incident_type,
                scheduled_for=scheduled_for,
                scheduled_until=scheduled_until,
                event_type=EventTypeService().get(name=event_type),
                priority_level=int(priority_level))
            incident_log = IncidentLogService().create(
                description=description,
                incident=incident,
                priority_level=priority_level,
                state=StateService().get(name=state),
                escalation_level=escalation_level)
            if incident is not None and incident_log is not None:
                if escalated_events:
                    for event in escalated_events:
                        incident_event = IncidentEventService().create(
                            event=event,
                            incident=incident,
                            state=StateService().get(name="Active"))
                        if not incident_event:
                            lgr.error("Error creating incident-events")
                email_system_recipients = SystemRecipientService().filter(
                    escalation_level=escalation_level,
                    system=incident.system,
                    state__name='Active',
                    notification_type__name='Email').values('recipient__id')
                sms_system_recipients = SystemRecipientService().filter(
                    escalation_level=escalation_level,
                    system=incident.system,
                    state__name='Active',
                    notification_type__name='Sms').values('recipient__id')
                sms_notification = NotificationLogger().send_notification(
                    message=incident.description,
                    message_type="Sms",
                    system_id=incident.system.id,
                    recipients=[
                        str(recipient["phone_number"])
                        for recipient in User.objects.filter(
                            id__in=sms_system_recipients,
                            is_active=True).values("phone_number")
                    ])
                email_notification = NotificationLogger().send_notification(
                    message=incident.description,
                    message_type="Email",
                    system_id=incident.system.id,
                    recipients=[
                        str(recipient['user__email']) for recipient in
                        User.objects.filter(id__in=email_system_recipients,
                                            is_active=True).values('email')
                    ])
                if sms_notification.get(
                        'code') != '800.200.001' or email_notification.get(
                            'code') != '800.200.001':
                    lgr.exception("Notification sending failed")
                return {'code': '800.200.001'}
        except Exception as ex:
            lgr.exception("Incident Logger exception %s" % ex)
        return {"code": "800.400.001"}
Example #20
0
    def update_incident(incident_id,
                        name,
                        escalation_level,
                        state,
                        description,
                        user=None,
                        priority_level=None):
        """
		Logs incident updates e.g changes in resolution state or priority level of an incident
		@param incident_id: The id of the incident to be updated
		@type incident_id: str
		@param name: The name of the incident to be updated
		@type name: str
		@param escalation_level: Level at which to send notifications to configured users
		@type escalation_level: str
		@param state: New resolution state of the incident
		@type state: str
		@param description: Detailed information on the incident update
		@type description: str
		@param user: User assigned to the incident
		@type user: str | None
		@param priority_level: New priority level of the incident
		@type priority_level: str | None
		@return: Response code in a dictionary to indicate if the incident was updated or not
		@rtype: dict
		"""
        try:
            state = StateService().get(pk=state)
            incident = IncidentService().get(pk=incident_id)
            escalation_level = EscalationLevelService().get(
                pk=escalation_level, state__name="Active")
            user = User.objects.filter(id=user).first() if user else None
            if incident is None or escalation_level is None or state is None:
                return {'code': '800.400.002'}
            priority_level = int(
                priority_level
            ) if priority_level is not None else incident.priority_level
            incident_log = IncidentLogService().create(
                description=description,
                incident=incident,
                user=user,
                priority_level=priority_level,
                state=state,
                escalation_level=escalation_level)
            if state.name == 'Completed' or state.name == 'Resolved':
                IncidentService().update(pk=incident.id,
                                         priority_level=priority_level,
                                         state=state,
                                         name=name,
                                         description=description)
            else:
                IncidentService().update(pk=incident.id,
                                         priority_level=priority_level)
            if incident_log:
                email_system_recipients = SystemRecipientService().filter(
                    escalation_level=escalation_level,
                    system=incident.system,
                    state__name='Active',
                    notification_type__name='Email').values('recipient__id')
                sms_system_recipients = SystemRecipientService().filter(
                    escalation_level=escalation_level,
                    system=incident.system,
                    state__name='Active',
                    notification_type__name='Sms').values('recipient__id')
                sms_notification = NotificationLogger().send_notification(
                    message=incident_log.description,
                    message_type="Sms",
                    system_id=incident.system.id,
                    recipients=[
                        str(recipient["phone_number"])
                        for recipient in User.objects.filter(
                            id__in=sms_system_recipients,
                            is_active=True).values("phone_number")
                    ])
                email_notification = NotificationLogger().send_notification(
                    message=incident_log.description,
                    message_type="Email",
                    system_id=incident.system.id,
                    recipients=[
                        str(recipient['user__email']) for recipient in
                        User.objects.filter(id__in=email_system_recipients,
                                            is_active=True).values('email')
                    ])
                if sms_notification.get(
                        'code') != '800.200.001' or email_notification.get(
                            'code') != '800.200.001':
                    lgr.warning("Notification sending failed")
                return {'code': '800.200.001'}
        except Exception as ex:
            lgr.exception("Incident Administration exception %s" % ex)
        return {'code': '800.400.001'}
Example #21
0
    def log_event(event_type,
                  system,
                  interface=None,
                  method=None,
                  response=None,
                  request=None,
                  code=None,
                  description=None,
                  stack_trace=None,
                  **kwargs):
        """
		Logs an event that being reported from an external system or an health check
		@param event_type: Type of the event to be logged
		@type event_type: str
		@param system: The system where the event occurred
		@type system: str
		@param interface: Specific interface in a system where the event occurred
		@type interface: str | None
		@param method: Specific method within an interface where the event occurred
		@type method: str | None
		@param response: Response body, if any, of the reported event occurrence
		@type response: str | None
		@param request: Request body, if any, of the reported event occurrence
		@type request: str | None
		@param code: Response code of the event
		@type code: str | None
		@param description: Detailed information on the event occurrence
		@type description: str | None
		@param stack_trace: Stack trace from the on the event occurrence
		@type stack_trace: str | None
		@param kwargs: Extra key=>value arguments to be passed for the event logging
		@return: Response code in a dictionary indicating if the event is created successfully or not
		@rtype: dict
		"""
        try:
            system = SystemService().get(pk=system, state__name="Active")
            event_type = EventTypeService().get(name=event_type,
                                                state__name="Active")
            if system is None or event_type is None:
                return {"code": "800.400.002"}
            event = EventService().create(
                event_type=event_type,
                system=system,
                method=method,
                response=response,
                request=request,
                code=code,
                description=description,
                state=StateService().get(name="Active"),
                interface=InterfaceService().get(name=interface,
                                                 state__name="Active",
                                                 system=system),
                stack_trace=stack_trace)
            if event is not None:
                escalation = EventLog.escalate_event(event)
                if escalation.get('code') != '800.200.001':
                    lgr.error('%s event escalation Failed' % event_type)
                created_event = EventService().filter(id=event.id).values(
                    'id', 'event_type', 'state__id', 'system__id', 'method',
                    'response', 'request', 'code', 'description',
                    'interface__id', 'stack_trace').first()
                return {'code': '800.200.001', 'data': created_event}
        except Exception as ex:
            lgr.exception('Event processor exception %s' % ex)
        return {'code': '800.400.001'}