def team_solved():
call = call_module.ZendeskCall()
handle = handler_module.Handler()
raw = call.team_solved
(handle.tickets, handle.view_ticket_count) = (raw, raw)
ludzie = handle.tickets_per_agent()
return ludzie
def team_taken():
call = call_module.ZendeskCall()
handle = handler_module.Handler()
raw = call.team_taken
(handle.tickets, handle.view_ticket_count) = (raw, raw)
lista = handle.tickets_per_agent()
return lista
def not_answered():
not_answered_call = call_module.ZendeskCall()
not_answered_handle = handler_module.Handler()
not_answered_raw = not_answered_call.not_answered
(not_answered_handle.tickets, not_answered_handle.view_ticket_count) = (not_answered_raw, not_answered_raw)
not_answered_view = not_answered_handle.get_view('NotAnswered')
return not_answered_view
def unassigned():
unassigned_call = call_module.ZendeskCall()
unassigned_handle = handler_module.Handler()
unassigned_raw = unassigned_call.unassigned_queue
(unassigned_handle.tickets, unassigned_handle.ticket_count,
unassigned_handle.platinum_count,
unassigned_handle.premium_count) = (unassigned_raw, unassigned_raw,
unassigned_raw, unassigned_raw)
unassigned_view = unassigned_handle.get_view('Unassigned')
return unassigned_handle.ticket_count, unassigned_handle.platinum_count, unassigned_handle.premium_count, unassigned_view
def unassigned():
unassigned_call = call_module.ZendeskCall()
unassigned_handle = handler_module.Handler()
unassigned_raw = unassigned_call.unassigned_queue
(unassigned_handle.tickets, unassigned_handle.view_ticket_count, \
unassigned_handle.platinum_ticket_count, unassigned_handle.premium_ticket_count, \
unassigned_handle.divide_ticket_count) = (unassigned_raw, unassigned_raw, \
unassigned_raw, unassigned_raw, unassigned_raw)
transfer_tickets, unassigned_tickets = unassigned_handle.divide_ticket_count
unassigned_view = unassigned_handle.get_view('Unassigned')
return unassigned_handle.platinum_ticket_count, unassigned_handle.premium_ticket_count, unassigned_view, unassigned_tickets, transfer_tickets