def fire_ivr_survey_event(reminder, handler, recipients, verified_numbers):
if handler.recipient == RECIPIENT_CASE:
# If there are no recipients, just move to the next reminder event
if len(recipients) == 0:
return True
# If last_fired is None, it means that the reminder fired for the first time on a timeout interval. So we can
# skip the lookup for the answered call since no call went out yet.
if reminder.last_fired is not None and reminder.callback_try_count > 0 and CallLog.answered_call_exists(recipients[0].doc_type, recipients[0].get_id, reminder.last_fired):
reminder.skip_remaining_timeouts = True
return True
verified_number = verified_numbers[recipients[0].get_id]
if verified_number is not None:
if initiate_outbound_call(verified_number, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries):
return True
else:
reminder = CaseReminder.get(reminder._id)
reminder.error_retry_count += 1
if reminder.error_retry_count > getattr(settings, "IVR_OUTBOUND_RETRIES", DEFAULT_OUTBOUND_RETRIES):
return True
else:
reminder.next_fire += timedelta(minutes=getattr(settings, "IVR_OUTBOUND_RETRY_INTERVAL", DEFAULT_OUTBOUND_RETRY_INTERVAL))
reminder.save()
return False
else:
raise_error(reminder, ERROR_NO_VERIFIED_NUMBER)
return False
else:
# TODO: Implement ivr survey for RECIPIENT_USER, RECIPIENT_OWNER, and RECIPIENT_SURVEY_SAMPLE
return False
def initiate_outbound_call(*args, **kwargs):
retry_num = kwargs.pop("retry_num", 0)
try:
if retry_num > 0:
kwargs.pop("timestamp", None)
result = api.initiate_outbound_call(*args, **kwargs)
except Exception:
notify_exception(None,
message="Could not initiate outbound call")
result = False
if not result:
if retry_num < OUTBOUND_RETRIES:
kwargs["retry_num"] = retry_num + 1
initiate_outbound_call.apply_async(args=args, kwargs=kwargs,
countdown=(60*OUTBOUND_RETRY_INTERVAL))
def initiate_outbound_call(*args, **kwargs):
retry_num = kwargs.pop("retry_num", 0)
try:
if retry_num > 0:
kwargs.pop("timestamp", None)
result = api.initiate_outbound_call(*args, **kwargs)
except Exception:
notify_exception(None, message="Could not initiate outbound call")
result = False
if not result:
if retry_num < OUTBOUND_RETRIES:
kwargs["retry_num"] = retry_num + 1
initiate_outbound_call.apply_async(
args=args,
kwargs=kwargs,
countdown=(60 * OUTBOUND_RETRY_INTERVAL))
def fire_ivr_survey_event(reminder, handler, recipients, verified_numbers):
if handler.recipient == RECIPIENT_CASE:
# If there are no recipients, just move to the next reminder event
if len(recipients) == 0:
return True
# If last_fired is None, it means that the reminder fired for the first time on a timeout interval. So we can
# skip the lookup for the answered call since no call went out yet.
if reminder.last_fired is not None and reminder.callback_try_count > 0 and CallLog.answered_call_exists(
recipients[0].doc_type, recipients[0].get_id,
reminder.last_fired):
reminder.skip_remaining_timeouts = True
return True
verified_number = verified_numbers[recipients[0].get_id]
if verified_number is not None:
if initiate_outbound_call(verified_number,
reminder.current_event.form_unique_id,
handler.submit_partial_forms,
handler.include_case_side_effects,
handler.max_question_retries):
return True
else:
reminder = CaseReminder.get(reminder._id)
reminder.error_retry_count += 1
if reminder.error_retry_count > getattr(
settings, "IVR_OUTBOUND_RETRIES",
DEFAULT_OUTBOUND_RETRIES):
return True
else:
reminder.next_fire += timedelta(minutes=getattr(
settings, "IVR_OUTBOUND_RETRY_INTERVAL",
DEFAULT_OUTBOUND_RETRY_INTERVAL))
reminder.save()
return False
else:
raise_error(reminder, ERROR_NO_VERIFIED_NUMBER)
return False
else:
# TODO: Implement ivr survey for RECIPIENT_USER, RECIPIENT_OWNER, and RECIPIENT_SURVEY_SAMPLE
return False