Example #1
0
def fire_ivr_survey_event(reminder, handler, recipients, verified_numbers):
    if handler.recipient == RECIPIENT_CASE:
        # If there are no recipients, just move to the next reminder event
        if len(recipients) == 0:
            return True
        
        # If last_fired is None, it means that the reminder fired for the first time on a timeout interval. So we can
        # skip the lookup for the answered call since no call went out yet.
        if reminder.last_fired is not None and reminder.callback_try_count > 0 and CallLog.answered_call_exists(recipients[0].doc_type, recipients[0].get_id, reminder.last_fired):
            reminder.skip_remaining_timeouts = True
            return True
        verified_number = verified_numbers[recipients[0].get_id]
        if verified_number is not None:
            if initiate_outbound_call(verified_number, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries):
                return True
            else:
                reminder = CaseReminder.get(reminder._id)
                reminder.error_retry_count += 1
                if reminder.error_retry_count > getattr(settings, "IVR_OUTBOUND_RETRIES", DEFAULT_OUTBOUND_RETRIES):
                    return True
                else:
                    reminder.next_fire += timedelta(minutes=getattr(settings, "IVR_OUTBOUND_RETRY_INTERVAL", DEFAULT_OUTBOUND_RETRY_INTERVAL))
                    reminder.save()
                    return False
        else:
            raise_error(reminder, ERROR_NO_VERIFIED_NUMBER)
            return False
    else:
        # TODO: Implement ivr survey for RECIPIENT_USER, RECIPIENT_OWNER, and RECIPIENT_SURVEY_SAMPLE
        return False
Example #2
0
def initiate_outbound_call(*args, **kwargs):
    retry_num = kwargs.pop("retry_num", 0)
    try:
        if retry_num > 0:
            kwargs.pop("timestamp", None)
        result = api.initiate_outbound_call(*args, **kwargs)
    except Exception:
        notify_exception(None,
            message="Could not initiate outbound call")
        result = False
    if not result:
        if retry_num < OUTBOUND_RETRIES:
            kwargs["retry_num"] = retry_num + 1
            initiate_outbound_call.apply_async(args=args, kwargs=kwargs,
                countdown=(60*OUTBOUND_RETRY_INTERVAL))
Example #3
0
def initiate_outbound_call(*args, **kwargs):
    retry_num = kwargs.pop("retry_num", 0)
    try:
        if retry_num > 0:
            kwargs.pop("timestamp", None)
        result = api.initiate_outbound_call(*args, **kwargs)
    except Exception:
        notify_exception(None, message="Could not initiate outbound call")
        result = False
    if not result:
        if retry_num < OUTBOUND_RETRIES:
            kwargs["retry_num"] = retry_num + 1
            initiate_outbound_call.apply_async(
                args=args,
                kwargs=kwargs,
                countdown=(60 * OUTBOUND_RETRY_INTERVAL))
def fire_ivr_survey_event(reminder, handler, recipients, verified_numbers):
    if handler.recipient == RECIPIENT_CASE:
        # If there are no recipients, just move to the next reminder event
        if len(recipients) == 0:
            return True

        # If last_fired is None, it means that the reminder fired for the first time on a timeout interval. So we can
        # skip the lookup for the answered call since no call went out yet.
        if reminder.last_fired is not None and reminder.callback_try_count > 0 and CallLog.answered_call_exists(
                recipients[0].doc_type, recipients[0].get_id,
                reminder.last_fired):
            reminder.skip_remaining_timeouts = True
            return True
        verified_number = verified_numbers[recipients[0].get_id]
        if verified_number is not None:
            if initiate_outbound_call(verified_number,
                                      reminder.current_event.form_unique_id,
                                      handler.submit_partial_forms,
                                      handler.include_case_side_effects,
                                      handler.max_question_retries):
                return True
            else:
                reminder = CaseReminder.get(reminder._id)
                reminder.error_retry_count += 1
                if reminder.error_retry_count > getattr(
                        settings, "IVR_OUTBOUND_RETRIES",
                        DEFAULT_OUTBOUND_RETRIES):
                    return True
                else:
                    reminder.next_fire += timedelta(minutes=getattr(
                        settings, "IVR_OUTBOUND_RETRY_INTERVAL",
                        DEFAULT_OUTBOUND_RETRY_INTERVAL))
                    reminder.save()
                    return False
        else:
            raise_error(reminder, ERROR_NO_VERIFIED_NUMBER)
            return False
    else:
        # TODO: Implement ivr survey for RECIPIENT_USER, RECIPIENT_OWNER, and RECIPIENT_SURVEY_SAMPLE
        return False