def fire_ivr_survey_event(reminder, handler, recipients, verified_numbers): if handler.recipient == RECIPIENT_CASE: # If there are no recipients, just move to the next reminder event if len(recipients) == 0: return True # If last_fired is None, it means that the reminder fired for the first time on a timeout interval. So we can # skip the lookup for the answered call since no call went out yet. if reminder.last_fired is not None and reminder.callback_try_count > 0 and CallLog.answered_call_exists(recipients[0].doc_type, recipients[0].get_id, reminder.last_fired): reminder.skip_remaining_timeouts = True return True verified_number = verified_numbers[recipients[0].get_id] if verified_number is not None: if initiate_outbound_call(verified_number, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries): return True else: reminder = CaseReminder.get(reminder._id) reminder.error_retry_count += 1 if reminder.error_retry_count > getattr(settings, "IVR_OUTBOUND_RETRIES", DEFAULT_OUTBOUND_RETRIES): return True else: reminder.next_fire += timedelta(minutes=getattr(settings, "IVR_OUTBOUND_RETRY_INTERVAL", DEFAULT_OUTBOUND_RETRY_INTERVAL)) reminder.save() return False else: raise_error(reminder, ERROR_NO_VERIFIED_NUMBER) return False else: # TODO: Implement ivr survey for RECIPIENT_USER, RECIPIENT_OWNER, and RECIPIENT_SURVEY_SAMPLE return False
def fire_ivr_survey_event(reminder, handler, recipients, verified_numbers, logged_event): domain_obj = Domain.get_by_name(reminder.domain, strict=True) for recipient in recipients: initiate_call = True if reminder.callback_try_count > 0 and reminder.event_initiation_timestamp: initiate_call = not CallLog.answered_call_exists( recipient.doc_type, recipient.get_id, reminder.event_initiation_timestamp, CaseReminderHandler.get_now()) if initiate_call: if (isinstance(recipient, CommCareCase) and not handler.force_surveys_to_use_triggered_case): case_id = recipient.get_id else: case_id = reminder.case_id verified_number, unverified_number = get_recipient_phone_number( reminder, recipient, verified_numbers) if verified_number: initiate_outbound_call.delay( recipient, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries, logged_event.pk, verified_number=verified_number, case_id=case_id, case_for_case_submission=handler. force_surveys_to_use_triggered_case, timestamp=CaseReminderHandler.get_now(), ) elif domain_obj.send_to_duplicated_case_numbers and unverified_number: initiate_outbound_call.delay( recipient, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries, logged_event.pk, unverified_number=unverified_number, case_id=case_id, case_for_case_submission=handler. force_surveys_to_use_triggered_case, timestamp=CaseReminderHandler.get_now(), ) else: # initiate_outbound_call will create the subevent automatically, # so since we're not initiating the call here, we have to create # the subevent explicitly in order to log the error. logged_subevent = logged_event.create_subevent( handler, reminder, recipient) logged_subevent.error(MessagingEvent.ERROR_NO_PHONE_NUMBER)
def fire_ivr_survey_event(reminder, handler, recipients, verified_numbers, logged_event): domain_obj = Domain.get_by_name(reminder.domain, strict=True) for recipient in recipients: initiate_call = True if reminder.callback_try_count > 0 and reminder.event_initiation_timestamp: initiate_call = not CallLog.answered_call_exists( recipient.doc_type, recipient.get_id, reminder.event_initiation_timestamp, CaseReminderHandler.get_now()) if initiate_call: if (isinstance(recipient, CommCareCase) and not handler.force_surveys_to_use_triggered_case): case_id = recipient.get_id else: case_id = reminder.case_id verified_number, unverified_number = get_recipient_phone_number( reminder, recipient, verified_numbers) if verified_number: initiate_outbound_call.delay( recipient, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries, logged_event.pk, verified_number=verified_number, case_id=case_id, case_for_case_submission=handler.force_surveys_to_use_triggered_case, timestamp=CaseReminderHandler.get_now(), ) elif domain_obj.send_to_duplicated_case_numbers and unverified_number: initiate_outbound_call.delay( recipient, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries, logged_event.pk, unverified_number=unverified_number, case_id=case_id, case_for_case_submission=handler.force_surveys_to_use_triggered_case, timestamp=CaseReminderHandler.get_now(), ) else: # initiate_outbound_call will create the subevent automatically, # so since we're not initiating the call here, we have to create # the subevent explicitly in order to log the error. logged_subevent = logged_event.create_subevent(handler, reminder, recipient) logged_subevent.error(MessagingEvent.ERROR_NO_PHONE_NUMBER)
def fire_ivr_survey_event(reminder, handler, recipients, verified_numbers): domain_obj = Domain.get_by_name(reminder.domain, strict=True) for recipient in recipients: initiate_call = True if reminder.callback_try_count > 0 and reminder.event_initiation_timestamp: initiate_call = not CallLog.answered_call_exists( recipient.doc_type, recipient.get_id, reminder.event_initiation_timestamp, CaseReminderHandler.get_now()) if initiate_call: if (isinstance(recipient, CommCareCase) and not handler.force_surveys_to_use_triggered_case): case_id = recipient.get_id else: case_id = reminder.case_id verified_number, unverified_number = get_recipient_phone_number( reminder, recipient, verified_numbers) if verified_number: initiate_outbound_call.delay( recipient, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries, verified_number=verified_number, case_id=case_id, case_for_case_submission=handler. force_surveys_to_use_triggered_case, timestamp=CaseReminderHandler.get_now(), ) elif domain_obj.send_to_duplicated_case_numbers and unverified_number: initiate_outbound_call.delay( recipient, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries, unverified_number=unverified_number, case_id=case_id, case_for_case_submission=handler. force_surveys_to_use_triggered_case, timestamp=CaseReminderHandler.get_now(), ) else: #No phone number to send to pass return True
def fire_ivr_survey_event(reminder, handler, recipients, verified_numbers): domain_obj = Domain.get_by_name(reminder.domain, strict=True) for recipient in recipients: initiate_call = True if reminder.callback_try_count > 0 and reminder.event_initiation_timestamp: initiate_call = not CallLog.answered_call_exists( recipient.doc_type, recipient.get_id, reminder.event_initiation_timestamp, CaseReminderHandler.get_now()) if initiate_call: if (isinstance(recipient, CommCareCase) and not handler.force_surveys_to_use_triggered_case): case_id = recipient.get_id else: case_id = reminder.case_id verified_number, unverified_number = get_recipient_phone_number( reminder, recipient, verified_numbers) if verified_number: initiate_outbound_call.delay( recipient, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries, verified_number=verified_number, case_id=case_id, case_for_case_submission=handler.force_surveys_to_use_triggered_case, timestamp=CaseReminderHandler.get_now(), ) elif domain_obj.send_to_duplicated_case_numbers and unverified_number: initiate_outbound_call.delay( recipient, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries, unverified_number=unverified_number, case_id=case_id, case_for_case_submission=handler.force_surveys_to_use_triggered_case, timestamp=CaseReminderHandler.get_now(), ) else: #No phone number to send to pass return True
def fire_ivr_survey_event(reminder, handler, recipients, verified_numbers): if handler.recipient == RECIPIENT_CASE: # If there are no recipients, just move to the next reminder event if len(recipients) == 0: return True # If last_fired is None, it means that the reminder fired for the first time on a timeout interval. So we can # skip the lookup for the answered call since no call went out yet. if reminder.last_fired is not None and reminder.callback_try_count > 0 and CallLog.answered_call_exists( recipients[0].doc_type, recipients[0].get_id, reminder.last_fired): reminder.skip_remaining_timeouts = True return True verified_number = verified_numbers[recipients[0].get_id] if verified_number is not None: if initiate_outbound_call(verified_number, reminder.current_event.form_unique_id, handler.submit_partial_forms, handler.include_case_side_effects, handler.max_question_retries): return True else: reminder = CaseReminder.get(reminder._id) reminder.error_retry_count += 1 if reminder.error_retry_count > getattr( settings, "IVR_OUTBOUND_RETRIES", DEFAULT_OUTBOUND_RETRIES): return True else: reminder.next_fire += timedelta(minutes=getattr( settings, "IVR_OUTBOUND_RETRY_INTERVAL", DEFAULT_OUTBOUND_RETRY_INTERVAL)) reminder.save() return False else: raise_error(reminder, ERROR_NO_VERIFIED_NUMBER) return False else: # TODO: Implement ivr survey for RECIPIENT_USER, RECIPIENT_OWNER, and RECIPIENT_SURVEY_SAMPLE return False