def __create_defendants_and_services(services):
for data in services: # For identified (service, defendant, items) tuple
data['defendant'] = database.get_or_create_defendant(data['defendant'])
data['service'] = database.get_or_create_service(data['service'])
def __create_contact_tickets(services, campaign_name, ip_address, category, email_subject, email_body, user):
# Create fake report
report_subject = 'Campaign %s for ip %s' % (campaign_name, ip_address)
report_body = 'Campaign: %s\nIP Address: %s\n' % (campaign_name, ip_address)
filename = hashlib.sha256(report_body.encode('utf-8')).hexdigest()
__save_email(filename, report_body)
for data in services: # For identified (service, defendant, items) tuple
actions = []
# Create report
report = Report.objects.create(**{
'provider': database.get_or_create_provider('mass_contact'),
'receivedDate': datetime.now(),
'subject': report_subject,
'body': report_body,
'category': category,
'filename': filename,
'status': 'Archived',
'defendant': database.get_or_create_defendant(data['defendant']),
'service': database.get_or_create_service(data['service']),
})
database.log_new_report(report)
# Create item
item_dict = {'itemType': 'IP', 'report_id': report.id, 'rawItem': ip_address}
item_dict.update(utils.get_reverses_for_item(ip_address, nature='IP'))
ReportItem.objects.create(**item_dict)
# Create ticket
ticket = database.create_ticket(
report.defendant,
report.category,
report.service,
priority=report.provider.priority,
attach_new=False,
)
database.add_mass_contact_tag(ticket, campaign_name)
actions.append({'ticket': ticket, 'action': 'create_masscontact', 'campaign_name': campaign_name})
actions.append({'ticket': ticket, 'action': 'change_treatedby', 'new_value': user.username})
report.ticket = ticket
report.save()
Logger.debug(unicode(
'ticket %d successfully created for (%s, %s)' % (ticket.id, report.defendant.customerId, report.service.name)
))
# Send email to defendant
__send_mass_contact_email(ticket, email_subject, email_body)
actions.append({'ticket': ticket, 'action': 'send_email', 'email': report.defendant.details.email})
# Close ticket/report
ticket.resolution = Resolution.objects.get(codename=settings.CODENAMES['fixed_customer'])
ticket.previousStatus = ticket.status
ticket.status = 'Closed'
ticket.save()
actions.append({
'ticket': ticket,
'action': 'change_status',
'previous_value': ticket.previousStatus,
'new_value': ticket.status,
'close_reason': ticket.resolution.codename
})
for action in actions:
database.log_action_on_ticket(**action)
