def notify(msg, room_id, site) -> str:
chat_host = msg.room._client.host
user_id = msg.owner.id
Notification.create(chat_site_url=chat_host,
chat_user_id=user_id,
room_id=room_id,
site_url=site)
return "You will now be notified of reports on `{}`, in room {} on chat.{}.".format(
site, room_id, chat_host)
def admin_ticket_comment(ticket):
ticket = TroubleTicket.get(TroubleTicket.id == ticket)
if request.form["comment"]:
TicketComment.create(ticket=ticket, comment_by=session["admin"], comment=request.form["comment"], time=datetime.now())
Notification.create(team=ticket.team, notification="A response has been added for {}.".format(make_link("ticket #{}".format(ticket.id), url_for("team_ticket_detail", ticket=ticket.id))))
flash("Comment added.")
if ticket.active and "resolved" in request.form:
ticket.active = False
ticket.save()
Notification.create(team=ticket.team, notification="{} has been marked resolved.".format(make_link("Ticket #{}".format(ticket.id), url_for("team_ticket_detail", ticket=ticket.id))))
flash("Ticket closed.")
elif not ticket.active and "resolved" not in request.form:
ticket.active = True
ticket.save()
Notification.create(team=ticket.team, notification="{} has been reopened.".format(make_link("Ticket #{}".format(ticket.id), url_for("team_ticket_detail", ticket=ticket.id))))
flash("Ticket reopened.")
return redirect(url_for(".admin_ticket_detail", ticket=ticket.id))
