def _notify_visualisation_access_request(request, dataset, dataset_url,
contact_email, goal):
message = f"""
An access request has been sent to the data visualisation owner and secondary contact to process.
There is no need to action this ticket until a further notification is received.
Data visualisation: {dataset.name} ({dataset_url})
Requestor {request.user.email}
People finder link: {get_people_url(request.user.get_full_name())}
Requestor’s response to why access is needed:
{goal}
Data visualisation owner: {dataset.enquiries_contact.email}
Secondary contact: {dataset.secondary_enquiries_contact.email}
If access has not been granted to the requestor within 5 working days, this will trigger an update to this Zendesk ticket to resolve the request.
"""
ticket_reference = create_support_request(
request.user,
request.user.email,
message,
subject=f"Data visualisation access request received - {dataset.name}",
tag='visualisation-access-request',
)
give_access_url = request.build_absolute_uri(
reverse(
"visualisations:users-give-access",
args=[dataset.visualisation_template.gitlab_project_id],
))
give_access_token = generate_token({
'email': request.user.email,
'ticket': ticket_reference
}).decode('utf-8')
for contact in set([
dataset.enquiries_contact.email,
dataset.secondary_enquiries_contact.email
]):
send_email(
settings.NOTIFY_VISUALISATION_ACCESS_REQUEST_TEMPLATE_ID,
contact,
personalisation={
"visualisation_name": dataset.name,
"visualisation_url": dataset_url,
"user_email": contact_email,
"goal": goal,
"people_url": get_people_url(request.user.get_full_name()),
"give_access_url":
f"{give_access_url}?token={give_access_token}",
},
)
return ticket_reference
def post(self, request, *args, **kwargs):
obj = self.get_object()
if obj.status != DataRequestStatus.draft:
return HttpResponseRedirect(
reverse('request-data:confirmation-page',
kwargs={"pk": obj.pk}))
# If they've hacked the URL, some required fields might be blank.
try:
obj.clean_fields(exclude=['zendesk_ticket_id'])
except ValidationError:
return HttpResponseBadRequest()
zendesk_message = f"""
A request for a new dataset on Data Workspace has been submitted. Here are the details:
# Request details
## Who they are in relation to the request
{obj.get_requester_role_display()}
## (Alternative) name of IAO/IAM
{obj.name_of_owner_or_manager or '[not provided]'}
## Description of the data
{obj.data_description or '[not provided]'}
## Purpose of the data
{obj.data_purpose or '[not provided]'}
## Location of the data
{obj.data_location or '[not provided]'}
## Security classification
{obj.get_security_classification_display() or '[not provided]'}
# Personal details
## Full name
{obj.requester.get_full_name()}
## Email address
{obj.requester.email}
"""
ticket_id = create_support_request(
obj.requester,
obj.requester.email,
zendesk_message,
tag='request-for-data',
subject="Request for new dataset on Data Workspace",
)
obj.status = DataRequestStatus.submitted
obj.zendesk_ticket_id = ticket_id
obj.save()
return HttpResponseRedirect(
reverse('request-data:confirmation-page', kwargs={"pk": obj.pk}))
def form_valid(self, form):
cleaned = form.cleaned_data
tag = self.ZENDESK_TAGS.get(self.request.GET.get('tag'))
ticket_id = create_support_request(self.request.user,
cleaned['email'],
cleaned['message'],
tag=tag)
return HttpResponseRedirect(
reverse('support-success', kwargs={'ticket_id': ticket_id}))
def form_valid(self, form):
cleaned = form.cleaned_data
message = (
f'What were you trying to do?\n{cleaned["what_were_you_doing"]}\n\n'
f'What happened?\n{cleaned["what_happened"]}\n\n'
f'What should have happened?\n{cleaned["what_should_have_happened"]}'
)
ticket_id = create_support_request(self.request.user, cleaned["email"],
message)
return HttpResponseRedirect(
reverse("support-success", kwargs={"ticket_id": ticket_id}))
def form_valid(self, form):
cleaned = form.cleaned_data
ticket_id = create_support_request(
self.request.user,
cleaned['email'],
cleaned['message'],
attachments=[
cleaned[x]
for x in ['attachment1', 'attachment2', 'attachment3']
if cleaned[x] is not None
],
)
return HttpResponseRedirect(
reverse('support-success', kwargs={'ticket_id': ticket_id}))
def form_valid(self, form):
cleaned = form.cleaned_data
if cleaned["support_type"] == form.SupportTypes.NEW_DATASET:
return HttpResponseRedirect(reverse("request_data:index"))
if cleaned["support_type"] == form.SupportTypes.TECH_SUPPORT:
return HttpResponseRedirect(
f'{reverse("technical-support")}?email={cleaned["email"]}')
tag = self.ZENDESK_TAGS.get(self.request.GET.get("tag"))
ticket_id = create_support_request(self.request.user,
cleaned["email"],
cleaned["message"],
tag=tag)
return HttpResponseRedirect(
reverse("support-success", kwargs={"ticket_id": ticket_id}))
def form_valid(self, form):
cleaned = form.cleaned_data
ticket_id = create_support_request(self.request.user, cleaned['email'],
cleaned['message'])
return HttpResponseRedirect(
reverse('support-success', kwargs={'ticket_id': ticket_id}))