def new_issue(request):
if request.POST:
issue_form = IssueForm(request.POST)
if issue_form.is_valid():
try:
jira = get_jira()
issue_dict = {
'project': {
'key': settings.JIRA_PROJECT_KEY
},
'summary':
'[' + issue_form.cleaned_data['module_name'] + '] ' +
issue_form.cleaned_data['name'],
'description':
issue_form.cleaned_data['description'],
'issuetype': {
'name': issue_form.cleaned_data['type']
},
'priority': {
'name': issue_form.cleaned_data['priority']
},
'labels': [request.user.username]
}
new_issue = jira.create_issue(fields=issue_dict)
return redirect(reverse('admin_helpdesk_view'))
except Exception as ex:
logger.error('Error during new issue creation: ' + str(ex))
issue_form = None
else:
issue_form = IssueForm()
context = {'form': issue_form}
return render_to_response('admin/helpdesk_new.html',
context,
context_instance=RequestContext(request))
def upload_jira(request):
response_data = {}
if request.is_ajax():
form = SimpleFileForm(request.POST, request.FILES)
if form.is_valid():
try:
upload = form.save()
response_data['status'] = "success"
response_data['result'] = "Your file has been uploaded:"
response_data['fileLink'] = "%s" % upload.file.url
jira = get_jira()
jira_commnet_formated_for_file = '#_!FILE!_# {0} {1}'
jira.add_comment(request.POST['issue_slug'], jira_commnet_formated_for_file.format(upload.file.url, user_added(request.user)))
return HttpResponse(json.dumps(response_data), content_type="application/json")
except Exception as ex:
response_data['ex'] = ex
logger.error('Error during helpdesk file upload: ' + str(ex))
upload.delete()
response_data['status'] = "error"
response_data['result'] = "We're sorry, but something went wrong. Please be sure that your file respects the upload conditions."
return HttpResponse(json.dumps(response_data), content_type='application/json')
def upload_jira(request):
response_data = {}
if request.is_ajax():
form = SimpleFileForm(request.POST, request.FILES)
if form.is_valid():
try:
upload = form.save()
response_data['status'] = "success"
response_data['result'] = "Your file has been uploaded:"
response_data['fileLink'] = "%s" % upload.file.url
jira = get_jira()
jira_commnet_formated_for_file = '#_!FILE!_# {0} {1}'
jira.add_comment(
request.POST['issue_slug'],
jira_commnet_formated_for_file.format(
upload.file.url, user_added(request.user)))
return HttpResponse(json.dumps(response_data),
content_type="application/json")
except Exception as ex:
response_data['ex'] = ex
logger.error('Error during helpdesk file upload: ' + str(ex))
upload.delete()
response_data['status'] = "error"
response_data[
'result'] = "We're sorry, but something went wrong. Please be sure that your file respects the upload conditions."
return HttpResponse(json.dumps(response_data),
content_type='application/json')
def admin_helpdesk_issue_view(request, issue_slug):
e = None
a = '-'
issue = None
commnets = None
issue_form = None
try:
jira = get_jira()
issue = jira.issue(issue_slug)
if issue.fields.status.name == 'Closed':
can_reopen = True
can_close = False
else:
can_reopen = False
can_close = True
commnets = jira.comments(issue)
if request.POST:
issue_form = IssueForm(request.POST)
if issue_form.is_valid():
a = [
issue_form.cleaned_data['name'],
issue_form.cleaned_data['description'],
issue_form.cleaned_data['type'],
issue_form.cleaned_data['priority']
]
issue.update(
summary=issue_form.cleaned_data['name'],
description=issue_form.cleaned_data['description'],
issuetype={'name': issue_form.cleaned_data['type']},
priority={'name': issue_form.cleaned_data['priority']})
else:
data = {
'name': issue.fields.summary,
'description': issue.fields.description,
'type': issue.fields.issuetype.name,
'priority': issue.fields.priority.name,
}
issue_form = IssueForm(data)
except Exception as ex:
e = ex
logger.error('Error during JIRA main view generation: ' + str(ex))
context = {
'issue': issue,
'commnets': commnets,
'form': issue_form,
'e': e,
'a': a,
'file_form': SimpleFileForm(),
'can_reopen': can_reopen,
'can_close': can_close
}
return render_to_response('admin/helpdesk_detail.html',
context,
context_instance=RequestContext(request))
def add_comment(request):
comment_text = ''
added_status = 'ERROR'
if request.POST:
try:
jira = get_jira()
comment_text = request.POST['comment_text'] + user_added(request.user)
jira.add_comment(request.POST['issue_slug'], comment_text)
added_status = 'OK'
except Exception as ex:
logger.error('Error during adding new comment: ' + str(ex))
comment_text = ''
added_status = 'ERROR'
response_data = {'comment': comment_text, 'status': added_status}
return HttpResponse(json.dumps(response_data), content_type="application/json")
def admin_helpdesk_view(request):
try:
jira = get_jira()
issues = jira.search_issues('project=' + settings.JIRA_PROJECT_KEY)
for issue in issues:
issue.comments = jira.comments(issue)[-3:][::-1]
except Exception as ex:
logger.error('Cannot pull issues from JIRA: ' + str(ex))
issues = []
if 'o' in request.GET:
sorting = request.GET['o']
issues = sort_issues(issues, sorting)
context = {'issues': issues}
return render_to_response('admin/helpdesk.html', context, context_instance=RequestContext(request))
def add_comment(request):
comment_text = ''
added_status = 'ERROR'
if request.POST:
try:
jira = get_jira()
comment_text = request.POST['comment_text'] + user_added(
request.user)
jira.add_comment(request.POST['issue_slug'], comment_text)
added_status = 'OK'
except Exception as ex:
logger.error('Error during adding new comment: ' + str(ex))
comment_text = ''
added_status = 'ERROR'
response_data = {'comment': comment_text, 'status': added_status}
return HttpResponse(json.dumps(response_data),
content_type="application/json")
def admin_helpdesk_view(request):
try:
jira = get_jira()
issues = jira.search_issues('project=' + settings.JIRA_PROJECT_KEY)
for issue in issues:
issue.comments = jira.comments(issue)[-3:][::-1]
except Exception as ex:
logger.error('Cannot pull issues from JIRA: ' + str(ex))
issues = []
if 'o' in request.GET:
sorting = request.GET['o']
issues = sort_issues(issues, sorting)
context = {'issues': issues}
return render_to_response('admin/helpdesk.html',
context,
context_instance=RequestContext(request))
def change_issue(request, issue_status):
response_data = {}
try:
if request.is_ajax():
if 'issue_slug' in request.POST:
issue_slug = request.POST['issue_slug']
jira = get_jira()
issue = jira.issue(issue_slug)
transitions = jira.transitions(issue)
transitions_id = get_transitions_id(issue_status, transitions)
jira.transition_issue(issue, transitions_id)
response_data['status'] = 'OK'
else:
response_data['error'] = 'No issue_slug'
response_data['status'] = 'error'
except Exception as ex:
response_data['error'] = ex
response_data['status'] = 'error'
logger.error('Error during attempt to change issue status: ' + str(ex))
return response_data
def change_issue(request, issue_status):
response_data = {}
try:
if request.is_ajax():
if 'issue_slug' in request.POST:
issue_slug = request.POST['issue_slug']
jira = get_jira()
issue = jira.issue(issue_slug)
transitions = jira.transitions(issue)
transitions_id = get_transitions_id(issue_status, transitions)
jira.transition_issue(issue, transitions_id)
response_data['status'] = 'OK'
else:
response_data['error'] = 'No issue_slug'
response_data['status'] = 'error'
except Exception as ex:
response_data['error'] = ex
response_data['status'] = 'error'
logger.error('Error during attempt to change issue status: ' + str(ex))
return response_data
def admin_helpdesk_issue_view(request, issue_slug):
e = None
a = '-'
issue = None
commnets = None
issue_form = None
try:
jira = get_jira()
issue = jira.issue(issue_slug)
if issue.fields.status.name == 'Closed':
can_reopen = True
can_close = False
else:
can_reopen = False
can_close = True
commnets = jira.comments(issue)
if request.POST:
issue_form = IssueForm(request.POST)
if issue_form.is_valid():
a = [issue_form.cleaned_data['name'], issue_form.cleaned_data['description'], issue_form.cleaned_data['type'], issue_form.cleaned_data['priority']]
issue.update(summary=issue_form.cleaned_data['name'],
description=issue_form.cleaned_data['description'],
issuetype={'name': issue_form.cleaned_data['type']},
priority={'name': issue_form.cleaned_data['priority']})
else:
data = {
'name': issue.fields.summary,
'description': issue.fields.description,
'type': issue.fields.issuetype.name,
'priority': issue.fields.priority.name,
}
issue_form = IssueForm(data)
except Exception as ex:
e = ex
logger.error('Error during JIRA main view generation: ' + str(ex))
context = {'issue': issue, 'commnets': commnets, 'form': issue_form, 'e': e, 'a': a, 'file_form': SimpleFileForm(), 'can_reopen': can_reopen, 'can_close': can_close}
return render_to_response('admin/helpdesk_detail.html', context, context_instance=RequestContext(request))
def new_issue(request):
if request.POST:
issue_form = IssueForm(request.POST)
if issue_form.is_valid():
try:
jira = get_jira()
issue_dict = {
'project': {'key': settings.JIRA_PROJECT_KEY},
'summary': '[' + issue_form.cleaned_data['module_name'] + '] ' + issue_form.cleaned_data['name'],
'description': issue_form.cleaned_data['description'],
'issuetype': {'name': issue_form.cleaned_data['type']},
'priority': {'name': issue_form.cleaned_data['priority']},
'labels': [request.user.username]
}
new_issue = jira.create_issue(fields=issue_dict)
return redirect(reverse('admin_helpdesk_view'))
except Exception as ex:
logger.error('Error during new issue creation: ' +str(ex))
issue_form = None
else:
issue_form = IssueForm()
context = {'form': issue_form}
return render_to_response('admin/helpdesk_new.html', context, context_instance=RequestContext(request))
