def print_submitted_tickets_report(start_date, end_date=datetime.now()):
print "Producing EMI support summary report for period %s-%s. Please be patient..." % (start_date.strftime(date_format_str),end_date.strftime(date_format_str))
print "EMI SUs covered (%d): \n%s" % (len(emi_support_units),"\n".join(sorted(emi_support_units.keys())))
tickets = get_tickets(emi_submitted_tickets_in_period(start_date,end_date))
status_classification = classify_status(tickets)
priority_classification = classify_priority(tickets)
su_classification = classify_su(tickets, sus=emi_support_units.keys())
report_template = Template("""${numTickets} tickets were submitted in period ${startDate}-${endDate}.
The status for these tickets is currently:
${numAssigned} assigned,
${numInProgress} in progress,
${numOnHold} on hold,
${numReopened} reopened,
${numWaitingForReply} waiting for reply,
${numSolved} solved,
${numUnsolved} unsolved,
${numClosed} closed,
${numVerified} verified.
The current priority classification of the above tickets is:
${numTopPriority} top priority,
${numVeryUrgent} very urgent,
${numUrgent} urgent,
${numLessUrgent} less urgent.""")
keys = {'numTickets': len(tickets),
'startDate': start_date.strftime(date_format_str),
'endDate': end_date.strftime(date_format_str),
'numAssigned': len(status_classification['assigned']),
'numInProgress': len(status_classification['in progress']),
'numOnHold': len(status_classification['on hold']),
'numReopened': len(status_classification['reopened']),
'numSolved': len(status_classification['solved']),
'numUnsolved': len(status_classification['unsolved']),
'numClosed' : len(status_classification['closed']),
'numVerified': len(status_classification['verified']),
'numWaitingForReply': len(status_classification['waiting for reply']),
'numTopPriority': len(priority_classification['top priority']),
'numVeryUrgent': len(priority_classification['very urgent']),
'numUrgent': len(priority_classification['urgent']),
'numLessUrgent': len(priority_classification['less urgent'])
}
print report_template.safe_substitute(keys)
sus = sorted(su_classification.keys())
print
print "The above tickets are currently assigned to the following SUs:"
for su in sus:
print "\n%s: %d" % (su, len(su_classification[su]))
for t in su_classification[su]:
print "\thttps://ggus.eu/tech/ticket_show.php?ticket=%s (%s) %s " % (ticket_id(t), ticket_priority(t), ticket_status(t))
def print_ksa_1_1(start_date,end_date=datetime.now()):
print >>sys.stderr, "Producing KSA1.1 kpi csv file for period %s-%s. Please be patient..." % (start_date.strftime(date_format_str),end_date.strftime(date_format_str))
csv_header = "su,%s" % ','.join(priorities)
tickets = get_tickets(emi_submitted_tickets_in_period(start_date, end_date))
su_classification = classify_su(tickets, sus=emi_support_units.keys())
sus = sorted(su_classification.keys(), key=str.lower)
print csv_header
for su in sus:
prios = classify_priority(su_classification[su])
print "%s,%d,%d,%d,%d" % (su,
len(prios[priorities[0]]),
len(prios[priorities[1]]),
len(prios[priorities[2]]),
len(prios[priorities[3]]))
def print_su_report():
sus = sorted(emi_support_units.keys(), key=str.lower)
first_line = "su,%s,%s" % (','.join(statuses), ','.join(priorities))
template_line = "%s,%s" % ('%s', ','.join(['%d' for i in range(len(priorities) + len(statuses))]))
zero_template = "%s,%s" % ('%s', ','.join(['0' for i in range(len(priorities) + len(statuses))]))
print first_line
for su in sus:
tickets = []
try:
tickets = get_tickets(open_tickets_for_su(su))
except WebFault:
print >> stderr, "No open tickets found for SU %s" % su
print zero_template % su
continue
status_classification = {}
priority_classification = {}
for i in statuses:
status_classification[i] = []
for i in priorities:
priority_classification[i] = []
for t in tickets:
status = ticket_status(t)
status_classification[status].append(t)
for t in tickets:
prio = ticket_priority(t)
priority_classification[prio].append(t)
print template_line % (su,
len(status_classification[statuses[0]]),
len(status_classification[statuses[1]]),
len(status_classification[statuses[2]]),
len(status_classification[statuses[3]]),
len(status_classification[statuses[4]]),
len(priority_classification[priorities[0]]),
len(priority_classification[priorities[1]]),
len(priority_classification[priorities[2]]),
len(priority_classification[priorities[3]]))
