'full_resolution_time_in_minutes_within_business_hours': t['full_resolution_time_in_minutes_within_business_hours'],
'agent_wait_time_in_minutes': t['agent_wait_time_in_minutes'],
'agent_wait_time_in_minutes_within_business_hours': t['agent_wait_time_in_minutes_within_business_hours'],
'requester_wait_time_in_minutes': t['requester_wait_time_in_minutes'],
'requester_wait_time_in_minutes_within_business_hours': t['requester_wait_time_in_minutes_within_business_hours'],
'on_hold_time_in_minutes': t['on_hold_time_in_minutes'],
'on_hold_time_in_minutes_within_business_hours': t['on_hold_time_in_minutes_within_business_hours'],
'url': t['url'],
'datasift_username': t['field_20729302'],
'category': t['field_20409116'],
'status': t['status'],
'jira_ticket_id' : t['field_22679531']
}
logging.debug("Database data: {0}".format(ticket_data))
zendeskDb.execute_query(dbQuery, ticket_data)
# Properly close the connection
if len(tickets['results']):
zendeskDb.commit()
else:
zendeskDb.close()
logging.info("Completed pulling tickets from Zendesk. End time is: {0}".format(tickets['end_time']))
logging.info("INCREMENTAL_EXPORT: end_time={0}".format(tickets['end_time']))
zendeskDb.update_job_timestamp("INCREMENTAL_EXPORT", str(tickets['end_time']))
logging.info("Done exporting Zendesk ticket updates.")
##### Extract all SFDC Accounts #####
logging.info("Pulling Accounts from Salesforce")
sfdcQuery = """SELECT Id, Name, Subscription_Plan__c, Support_Package__c, Zendesk__Domain_Mapping__c,
Account_Owner_Name__c, Named_Support_Engineer__c, Technical_Account_Manager__r.Name,
Twitter_Rate_Approval__c, Username_s__c, Account_Status__c, SMB_Enterprise__c,
Contracted_MRR__c
FROM Account
WHERE LastModifiedDate > {0}""".format(startTime)
sfdcResults = sfdc.sfdc_query(sfdcQuery)
sfdcAccounts = ProcessSfdcAccounts(sfdcResults['results'])
# If there are no SFDC Account modified since the last run, update the internal
# timestamp and exit.
if len(sfdcAccounts) == 0:
mysqlDb.update_job_timestamp('SFDC_ACCOUNTS_LAST_MODIFIED', sfdcLastModified)
logging.info("Updating SFDC_ACCOUNTS_LAST_MODIFIED timestamp.")
logging.info("No modified SFDC Accounts. Exiting.")
sys.exit()
else:
logging.info("SFDC Account(s) Pulled: {0}".format(len(sfdcAccounts)))
##### Extract all Zendesk Organizations #####
try:
zendeskOrgs = zd.get_all_organizations()
except Exception, err:
logging.exception(err)
print data
insert = """
INSERT into account_link
(datasift_user_id, datasift_username, datasift_email_address, accountid, accountname)
VALUES ('%(user_id)s', '%(username)s', '%(email)s', '%(accountid)s', '%(name)s')
ON DUPLICATE KEY UPDATE datasift_username = '******', datasift_email_address = '%(email)s', accountid = '%(accountid)s', accountname = '%(name)s'
""" % data
logging.debug("MySQL Query: {0}".format(insert.encode('utf-8')))
mysqlDb.connect()
mysqlDb.execute_query(insert)
mysqlDb.commit()
sfdc_update[account['Id']].append(r[0][2]) # Append the username returned
# Update SFDC with the usernames
if len(sfdc_update):
data = {}
for sfdc_id, usernames in sfdc_update.items():
data[sfdc_id] = ", ".join(usernames)
sfdc.update_sfdc_object('Account', 'Username_s__c', data)
logging.info("Finished updating SFDC.")
try:
sfdcLastModified = sfdc.sfdc_timestamp()
logging.info("Current Salesforce Timestamp: {0}".format(sfdcLastModified))
except Exception, err:
logging.exception(err)
sys.exit()
mysqlDb.update_job_timestamp('SFDC_DATASIFT_USER_ID', sfdcLastModified)
logging.info("Updating SFDC_DATASIFT_USER_ID timestamp.")
sfdcLastModified = sfdc.sfdc_timestamp()
# Grab the last time Accounts were successfully updated
scriptLastRun = mysqlDb.pull_job_timestamp("SFDC_ACCOUNT_OWNERS_LM")
query = "SELECT Id, Name, OwnerId, Owner.Name, Account_Owner_Name__c FROM Account WHERE LastModifiedDate > {0}".format(
scriptLastRun
)
results = sfdc.sfdc_query(query)
accountUpdates = processQueryResults(accountOwnerField, results["results"])
if len(accountUpdates):
print "Processing {0} Accounts".format(len(accountUpdates))
sfdc.update_sfdc_object("Account", accountOwnerField, accountUpdates, sf_batchSize)
mysqlDb.update_job_timestamp("SFDC_ACCOUNT_OWNERS_LM", sfdcLastModified)
######################## SFDC Leads ########################
# Get the last modified timestamp
sfdcLastModified = sfdc.sfdc_timestamp()
# Grab the last time Leads were successfully updated
scriptLastRun = mysqlDb.pull_job_timestamp("SFDC_LEAD_OWNERS_LM")
query = "SELECT Id, Name, OwnerId, Owner.Name, Lead_Owner_Name__c FROM Lead WHERE LastModifiedDate > {0}".format(
scriptLastRun
)
results = sfdc.sfdc_query(query)
leadUpdates = processQueryResults(leadOwnerField, results["results"])
if len(leadUpdates):
