def get_servicedesk_tickets(request):
groups = utils.stringify_groups(request.user)
status = request.GET.get('status')
priority = request.GET.get('priority')
type = request.GET.get('type')
search = request.GET.get('search')
count = request.GET.get('count') or BY_DEFAULT_RECORDS_PER_PAGE
page_details = {}
feedback_obects = get_feedbacks(request.user, status, priority, type, search)
paginator = Paginator(feedback_obects, count)
page = request.GET.get('page', 1)
feedbacks = paginator.page(page)
page_details['total_objects'] = paginator.count
page_details['from'] = feedbacks.start_index()
page_details['to'] = feedbacks.end_index()
training_material = models.Service.objects.filter(service_type__name=Services.SERVICE_DESK)
if len(training_material)>0:
training_material = training_material[0].training_material_url
else:
training_material = None
return render(request, 'service-desk/tickets.html', {"feedbacks" : feedbacks,
"status": utils.get_list_from_set(FEEDBACK_STATUS),
"types": utils.get_list_from_set(FEEDBACK_TYPE),
"priorities": utils.get_list_from_set(PRIORITY),
"pagination_links": PAGINATION_LINKS,
"page_details": page_details,
"record_showing_counts": RECORDS_PER_PAGE,
"training_material" : training_material,
"groups":groups[0],
"filter_params": {'status': status, 'priority': priority, 'type': type,
'count': str(count), 'search': search}}
)
def service_desk(request):
status = request.GET.get('status')
priority = request.GET.get('priority')
type = request.GET.get('type')
search = request.GET.get('search')
count = request.GET.get('count') or BY_DEFAULT_RECORDS_PER_PAGE
page_details = {}
feedback_obects = get_feedbacks(request.user, status, priority, type, search)
paginator = Paginator(feedback_obects, count)
page = request.GET.get('page', 1)
feedbacks = paginator.page(page)
page_details['total_objects'] = paginator.count
page_details['from'] = feedbacks.start_index()
page_details['to'] = feedbacks.end_index()
groups = utils.stringify_groups(request.user)
training_material = models.Service.objects.filter(service_type__name=Services.SERVICE_DESK)
if len(training_material)>0:
training_material = training_material[0].training_material_url
else:
training_material = None
if request.method == 'GET':
template = 'service-desk/feedback_details.html'
data = None
if request.user.groups.filter(name=Roles.DEALERS).exists():
data = models.ServiceAdvisor.objects.active_under_dealer(request.user)
else:
data = models.ServiceAdvisor.objects.active_under_asc(request.user)
dealer_asc_details = models.UserProfile.objects.get(user__username=request.user)
return render(request, template, {"feedbacks" : feedbacks,
'active_menu': 'support',
"data": data, 'groups': groups,
"status": utils.get_list_from_set(FEEDBACK_STATUS),
"pagination_links": PAGINATION_LINKS,
"page_details": page_details,
"record_showing_counts": RECORDS_PER_PAGE,
"types": utils.get_list_from_set(FEEDBACK_TYPE),
"priorities": utils.get_list_from_set(PRIORITY),
"training_material" : training_material,
"dealer_asc" : dealer_asc_details,
"filter_params": {'status': status, 'priority': priority, 'type': type,
'count': str(count), 'search': search}}
)
elif request.method == 'POST':
try:
data = save_help_desk_data(request)
return HttpResponse(content=json.dumps(data),
content_type='application/json')
except Exception as ex:
LOG.error('Exception while saving data : {0}'.format(ex))
return HttpResponseBadRequest()
else:
return HttpResponseBadRequest()
