Python EditTicketForm.is_valid Examples

Example #1

File: staff.py Project: satyans24/django-helpdesk

def edit_ticket(request, ticket_id):
    ticket = get_object_or_404(Ticket, id=ticket_id)
    if request.method == "POST":
        form = EditTicketForm(request.POST, instance=ticket)
        if form.is_valid():
            ticket = form.save()
            return HttpResponseRedirect(ticket.get_absolute_url())
    else:
        form = EditTicketForm(instance=ticket)

    return render_to_response(
        "helpdesk/edit_ticket.html", RequestContext(request, {"form": form, "tags_enabled": HAS_TAG_SUPPORT})
    )

Example #2

File: staff.py Project: brat002/ebscab

def edit_ticket(request, ticket_id):
    ticket = get_object_or_404(Ticket, id=ticket_id)
    if request.method == 'POST':
        form = EditTicketForm(request.POST, instance=ticket)
        if form.is_valid():
            ticket = form.save()
            return HttpResponseRedirect(ticket.get_absolute_url())
    else:
        form = EditTicketForm(instance=ticket)
    
    return render_to_response('helpdesk/create_ticket.html',
        RequestContext(request, {
            'form': form,
            'tags_enabled': HAS_TAG_SUPPORT,
        }))

Example #3

File: staff.py Project: albertogaona/django-helpdesk

def edit_ticket(request, ticket_id):
    ticket = get_object_or_404(Ticket, id=ticket_id)
    if request.method == 'POST':
        form = EditTicketForm(request.POST, instance=ticket)
        if form.is_valid():
            ticket = form.save()
            return HttpResponseRedirect(ticket.get_absolute_url())
    else:
        form = EditTicketForm(instance=ticket)
    
    return render_to_response('helpdesk/edit_ticket.html',
        RequestContext(request, {
            'form': form,
            'tags_enabled': HAS_TAG_SUPPORT,
        }))

Example #4

File: staff.py Project: beholderrk/commonapps

def edit_ticket(request, ticket_id):
    ticket = get_object_or_404(Ticket, id=ticket_id)
    if request.method == 'POST':
        form = EditTicketForm(request.POST, instance=ticket)
        if form.is_valid():
            ticket = form.save()
            return HttpResponseRedirect(ticket.get_absolute_url())
    else:
        form = EditTicketForm(instance=ticket)

    form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
    
    return render_to_response('helpdesk/edit_ticket.html',
        RequestContext(request, {
            'form': form,
            'tags_enabled': HAS_TAG_SUPPORT,
        }))

Example #5

File: staff.py Project: brat002/ebscab

def create_ticket(request):
    if request.method == 'POST':
        id = request.POST.get('id')
        if id:
            ticket = get_object_or_404(Ticket, id=id)
            form = EditTicketForm(request.POST, request.FILES, instance=ticket)
        else:
            form = TicketForm(request.POST, request.FILES)

        
        
        if form.is_valid():
            if id:
                ticket = form.save()
            else:
                ticket = form.save(user=request.user)
            return HttpResponseRedirect(ticket.get_absolute_url())
    else:
        initial_data = {}
        id = request.GET.get('id')
        account_id = request.GET.get('account_id')
        if account_id:
            initial_data['account'] = Account.objects.get(id=account_id)
        
        
        if request.user.usersettings.settings.get('use_email_as_submitter', False) and request.user.account.email:
            initial_data['submitter_email'] = request.user.account.email
            
        if id:
            ticket = get_object_or_404(Ticket, id=id)
            form = EditTicketForm(instance=ticket)
        else:
            form = TicketForm(initial=initial_data)
        
  
        form.fields['assigned_to'].initial = request.user.account
        form.fields['owner'].initial = request.user
    
        
    return render_to_response('helpdesk/create_ticket.html',
        RequestContext(request, {
            'form': form,
            'tags_enabled': HAS_TAG_SUPPORT,
        }))

Example #6

File: staff.py Project: ra3sad/ExpertBilling

def create_ticket(request):
    if request.method == 'POST':
        id = request.POST.get('id')
        if id:
            ticket = get_object_or_404(Ticket, id=id)
            form = EditTicketForm(request.POST, request.FILES, instance=ticket)
        else:
            form = TicketForm(request.POST, request.FILES)

        if form.is_valid():
            if id:
                ticket = form.save()
            else:
                ticket = form.save(user=request.user)
            return HttpResponseRedirect(ticket.get_absolute_url())
    else:
        initial_data = {}
        id = request.GET.get('id')
        account_id = request.GET.get('account_id')
        if account_id:
            initial_data['account'] = Account.objects.get(id=account_id)

        if request.user.usersettings.settings.get(
                'use_email_as_submitter',
                False) and request.user.account.email:
            initial_data['submitter_email'] = request.user.account.email

        if id:
            ticket = get_object_or_404(Ticket, id=id)
            form = EditTicketForm(instance=ticket)
        else:
            form = TicketForm(initial=initial_data)

        form.fields['assigned_to'].initial = request.user.account
        form.fields['owner'].initial = request.user

    return render_to_response(
        'helpdesk/create_ticket.html',
        RequestContext(request, {
            'form': form,
            'tags_enabled': HAS_TAG_SUPPORT,
        }))