def recently_solved_action(event):
"""
Handles the user's reply to the inquiry about a recently solved ticket.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
payload = trim_payload(full_str=event["postback"]["payload"],
payload=Payloads.RECENTLY_SOLVED_TICKET)
if payload == Payloads.ADD_TO_TICKET.value:
redis_store.set(recipient_id,
SessionStates.ADDING_COMMENT_TO_TICKET.value)
facebook_requests.post_image(recipient_id,
constants.OWLY_LISTENING_GIF)
facebook_requests.post_text(recipient_id,
constants.ADD_COMMENT_TO_TICKET)
elif payload == Payloads.NEW.value:
ZendeskTicket.query.filter_by(
user_id=recipient_id, status=ZendeskStatus.SOLVED.value).delete()
db.session().commit()
support_action(event)
elif payload == Payloads.LEARNING.value:
ZendeskTicket.query.filter_by(
user_id=recipient_id, status=ZendeskStatus.SOLVED.value).delete()
db.session().commit()
facebook_requests.post_image(recipient_id, constants.OWLY_YES_GIF)
facebook_requests.post_text(recipient_id,
constants.REMEMBER_YOU_CAN_ASK)
social_networks_action(event)
def article_links_action(event):
"""
Handles the postback when the user selects a learning objective from a social network, and we need to display links.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
objective_payload = trim_payload(full_str=event["postback"]["payload"],
payload=Payloads.ARTICLE_LINKS)
# Handle possible auxiliary options of switching networks or ending session
if objective_payload == Payloads.SWITCH.value:
switch_networks_action(event)
return
elif objective_payload == Payloads.DONE.value:
done_action(event)
return
# Retrieve and send the list of article links
objective = LearningObjective.query.filter_by(id=objective_payload).first()
text = constants.HERES_SOME_INFO_ON % (objective.display_text,
objective.network.display_text)
facebook_requests.post_text(recipient_id, text)
db.session().add(UserObjective(recipient_id, objective.id))
db.session().commit()
send_article_links_helper(recipient_id, objective.network, objective)
def failed_interpret_action(event):
"""
Handles the postback from when the NLP algorithm can't interpret a user's message.
:param event: JSON containing information about the interaction.
"""
from hootbot.actions.facebook.facebook_actions_dict import facebook_actions_dict
payload = Payloads(
trim_payload(full_str=event['postback']['payload'],
payload=Payloads.FAILED_INTERPRET))
# 'payload' will be either SOCIAL, SUPPORT or DONE, so dispatch to corresponding actions
facebook_actions_dict[payload](event)
def social_or_support_action(event):
"""
Handles the postback from when the user answers whether they want to learn or want support.
:param event: JSON containing information about the interaction.
"""
from hootbot.actions.facebook.facebook_actions_dict import facebook_actions_dict
payload = Payloads(
trim_payload(full_str=event['postback']['payload'],
payload=Payloads.SOCIAL_OR_SUPPORT))
# 'payload' will be either SOCIAL or SUPPORT, so dispatch to corresponding actions
facebook_actions_dict[payload](event)
def learning_objectives_action(event):
"""
Handles the postback when the user selects a social network.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
text = "Would you like to learn about:"
network_payload = trim_payload(full_str=event["postback"]["payload"],
payload=Payloads.LEARNING)
network = SocialNetwork.query.filter_by(id=network_payload).first()
send_objectives_helper(recipient_id, text, network)
def reply_to_stop_tips_action(event):
"""
Handles the user saying whether or not they want to stop tips.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
payload = trim_payload(full_str=event["postback"]["payload"],
payload=Payloads.WIT_STOP_TIPS)
if payload == Payloads.YES.value:
ScheduledMessage.query.filter_by(facebook_id=recipient_id).delete()
db.session().commit()
facebook_requests.post_text(recipient_id,
constants.IF_YOU_CHANGE_YOUR_MIND)
elif payload == Payloads.NO.value:
facebook_requests.post_text(recipient_id, constants.GREAT_STAY_TUNED)
def restart_scheduled_messages_action(event):
"""
Handles the postback from when the user claims they want to restart their scheduled messages.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
payload = trim_payload(full_str=event["postback"]["payload"],
payload=Payloads.RESTART_SCHEDULED_MESSAGES)
if payload == Payloads.YES.value:
message = ScheduledMessage.query.filter_by(
facebook_id=recipient_id).first()
message.next_day_to_send = 1
db.session().commit()
facebook_requests.post_text(recipient_id,
constants.SCHEDULED_TIPS_RESET)
social_networks_action(event)
def support_or_learn_action(event):
"""
Handles the postback from when the user confirms they want support after Wit assumed they did.
:param event: JSON containing information about the interaction.
"""
payload = trim_payload(full_str=event["postback"]["payload"],
payload=Payloads.WIT_SUPPORT_OR_LEARN)
if payload == Payloads.SUPPORT.value:
facebook_actions.support_action(event)
elif payload == Payloads.HELP.value:
facebook_requests.post_text(event['sender']['id'],
constants.HELP_CENTER_HAS_GREAT_INFO)
facebook_requests.post_generic_template(
event['sender']['id'], "Help Desk Articles",
"https://hootsuite.com/uploads/images/stock/Help_Desk_Articles.jpg",
"https://hootsuite.com/help")
else:
facebook_actions.social_networks_action(event)
def article_links_action(event):
"""
At this point, the user has selected a network and objective, so we display article links
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
full_payload = trim_payload(full_str=event["postback"]["payload"],
payload=Payloads.WIT_ARTICLE_LINKS)
split_str = full_payload.split("_")
network = SocialNetwork.query.filter_by(id=split_str[0]).first()
objective = LearningObjective.query.filter_by(network=network).filter_by(
display_text=split_str[1]).first()
text = constants.HERES_SOME_INFO_ON % (objective.display_text,
network.display_text)
facebook_requests.post_text(recipient_id, text)
db.session().add(UserObjective(recipient_id, objective.id))
db.session().commit()
facebook_actions.send_article_links_helper(recipient_id, network,
objective)
def new_to_hootsuite_action(event):
"""
Handles the postback from when the user answers whether or not they want daily tips.
:param event: JSON containing information about the interaction.
"""
recipient_id = event['sender']['id']
payload = trim_payload(full_str=event["postback"]["payload"],
payload=Payloads.NEW)
if payload == Payloads.YES.value:
scheduled_message, existed = ScheduledMessage.get_or_create(
search_key={"facebook_id": recipient_id},
facebook_id=recipient_id,
topic="daily_social_tips")
if existed:
text = constants.CURRENTLY_RECEIVING_TIPS_ON_DAY % scheduled_message.next_day_to_send
options = [(Payloads.YES.value, "Yes please!"),
(Payloads.NO.value, "No thanks!")]
facebook_requests.post_button_list(
recipient_id, text, Payloads.RESTART_SCHEDULED_MESSAGES,
options)
return
else:
facebook_requests.post_text(recipient_id,
constants.EXPECT_TIP_EACH_WEEKDAY)
else:
facebook_requests.post_text(recipient_id,
constants.STEP_FURTHER_GET_CERTIFIED)
facebook_requests.post_generic_template(
recipient_id, "Hootsuite Pro Certification",
"https://hootsuite.com/uploads/images/stock/Chatbot-Daily-Icons-Hoot-Pro.png",
"https://education.hootsuite.com/enroll/20308?coupon=H00tB0tPlatform"
)
social_networks_action(event)