def test_create_ticket_without_template(base_app, appctx):
control_number = 1
rt_queue = "TEST"
ticket_id = create_ticket(
rt_queue,
"*****@*****.**",
"This is a test description by Jessica Jones.",
"This is a test subject by Jessica Jones.",
control_number,
)
assert ticket_id != -1
def test_create_ticket_with_empty_owner(inspire_app):
control_number = 1885350
rt_queue = "TEST"
ticket_id = create_ticket(
rt_queue,
"*****@*****.**",
"This is a test description by Jessica Jones.",
"This is a test subject by Jessica Jones.",
control_number,
Owner=None,
)
assert ticket_id
def create_rt_ticket(endpoint, pid_value):
"""View to create an rt ticket"""
json = request.json
ticket_id = tickets.create_ticket(
json["queue"],
current_user.email,
json.get("description"),
json.get("subject"),
pid_value,
Owner=json.get("owner"),
)
if ticket_id != -1:
return jsonify(
success=True,
data={
"id": str(ticket_id),
"link": tickets.get_rt_link_for_ticket(ticket_id),
},
)
else:
return jsonify(success=False), 500