Python create_ticket Examples

Example #1

File: api.py Project: salmanmaq/inspire-next

def create_rt_ticket(endpoint, pid_value):
    """View to create an rt ticket"""
    json = request.json
    ticket_id = tickets.create_ticket(json['queue'],
                                      current_user.email,
                                      json.get('description'),
                                      json.get('subject'),
                                      pid_value,
                                      Owner=json.get('owner'))
    if ticket_id != -1:
        return jsonify(success=True,
                       data={
                           'id': str(ticket_id),
                           'link': tickets.get_rt_link_for_ticket(ticket_id)
                       })
    else:
        return jsonify(success=False), 500

Example #2

File: api.py Project: david-caro/inspire-next

def create_rt_ticket(endpoint, pid_value):
    """View to create an rt ticket"""
    json = request.json
    ticket_id = tickets.create_ticket(json['queue'],
                                      current_user.email,
                                      json.get('description'),
                                      json.get('subject'),
                                      pid_value,
                                      Owner=json.get('owner'))
    if ticket_id != -1:
        return jsonify(
            success=True,
            data={
                'id': str(ticket_id),
                'link': tickets.get_rt_link_for_ticket(ticket_id)
            }
        )
    else:
        return jsonify(success=False), 500