def test_stats_search_number_of_tickets_query_ok():
rt_object = RTApiMock()
rt_object.set_return([
u'812344: create rt dashboard',
])
response = stats_search_number_of_tickets(rt_object, 'My search')
assert response == 1
def test_search_tickets_With_result():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
u'lastupdated: wed jul 15 21:16:50 2015',
])
result = search_tickets(rt_object, '*****@*****.**')
assert result == {
'tickets': {
'07/15': [{
u'status': u'open',
u'priority': u'26',
u'lastupdated': u'wed jul 15 21:16:50 2015',
'auxiliary_date': '07/15',
u'owner': u'*****@*****.**',
u'cf.{is - informatica e sistemas}': u'dir-inbox',
'id': u'887677',
u'cf.{servico}': u'csc-gsiic',
u'subject': u'create rt dashboard'
}]
},
'no_result': False,
'number_tickets': 1,
'email_limit': {
'new': 7,
'open': 1,
'rejected': 7
}
}
def test_number_of_created_tickets_on_a_date_query_ok():
rt_object = RTApiMock()
rt_object.set_return([
u'812344: create rt dashboard',
])
response = number_of_created_tickets_on_a_date(rt_object, 'My search')
assert response == 1
def test_get_list_of_tickets_detail_True():
rt_object = RTApiMock()
rt_object.set_return(
[
u'rt/4.0.6 200 ok', u'',
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
]
)
result = get_list_of_tickets(rt_object, 'Owner = "*****@*****.**" and Status == "open"', True)
assert rt_object.uri == '/search/ticket'
assert rt_object.data == {
'query': 'Owner = "*****@*****.**" and Status == "open"',
'format': 'l'
}
assert result == [
{
u'status': u'open',
u'priority': u'26',
u'owner': u'*****@*****.**',
u'cf.{is - informatica e sistemas}': u'dir-inbox',
u'id': u'887677',
u'cf.{servico}': u'csc-gsiic',
u'subject': u'create rt dashboard'
}
]
def test_get_number_of_tickets_query_not_ok():
rt_object = RTApiMock()
rt_object.set_return([
u'rt/4.0.6 200 ok',
u'',
u'887677: create rt dashboard',
])
result = get_number_of_tickets(rt_object, '')
assert result == 0
def test_get_number_of_tickets_query_not_ok_raise_exception():
rt_object = RTApiMock()
rt_object.set_return([
u'rt/4.0.6 200 ok',
u'',
u'invalid query: just testing...',
])
result = get_number_of_tickets(rt_object, 'Something')
assert result == 0
def test_get_urgent_tickets():
rt_object = RTApiMock()
rt_object.set_return([
u'rt/4.0.6 200 ok',
u'',
u'81818: This is a test...',
])
result = get_urgent_tickets(rt_object)
assert result == [{'id': '81818', 'subject': 'This is a test...'}]
def test_ticket_actions_decrease_priority():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
ticket_actions(rt_object, '887677', 'decrease_priority', '*****@*****.**',
'*****@*****.**')
assert rt_object.uri == 'ticket/887677/edit'
assert rt_object.data == {'content': 'priority: 25\n'}
def test_ticket_actions_forward_new():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: new',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
u'starts: ' + str(ctime(time())),
u'timeworked: 10 minutes',
])
ticket_actions(rt_object, '887677', 'forward', '*****@*****.**', '*****@*****.**')
assert rt_object.uri == 'ticket/887677/edit'
assert 'status: open\nstarts: ' in rt_object.data['content']
def test_get_ticket_links():
rt_object = RTApiMock()
rt_object.set_return(
[
u'rt/4.0.6 200 ok',
u'',
u'id: ticket/885775/links',
u'',
u'members: fsck.com-rt://uc.pt/ticket/887677,',
u'fsck.com-rt://uc.pt/ticket/897183,',
u'fsck.com-rt://uc.pt/ticket/899145',
u'',
u''
]
)
result = get_ticket_links(rt_object, 885775)
assert result == [[u'members', u'887677'], [u'members', u'897183'], [u'members', u'899145']]
def test_ticket_actions_unknown_option():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
result = ticket_actions(rt_object, '887677', 'not_known', '*****@*****.**',
'*****@*****.**')
assert rt_object.data == {'query': 'id = "887677"', 'format': 'l'}
assert rt_object.uri == '/search/ticket'
assert result == {
'action_result': 'Still working on it... sorry for the inconvenience!'
}
def test_user_tickets_details_dir_inbox():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: nobody',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
result = user_tickets_details(rt_object, 'dir-inbox')
assert rt_object.data == {
'query':
'Queue = "general" AND "CF.{IS - Informatica e Sistemas}" = "DIR-INBOX" '
'AND Owner = "Nobody" AND Status != "resolved" AND Status != "deleted" ',
'format':
'l'
}
assert result == {
'tickets': {
u'26': [{
u'status': u'open',
u'priority': u'26',
'kanban_actions': {
'increase_priority': True,
'decrease_priority': True,
'back': True,
'interrupted': False,
'stalled': False,
'forward': False
},
u'owner': u'nobody',
u'cf.{is - informatica e sistemas}': u'dir-inbox',
u'id': u'887677',
u'cf.{servico}': u'csc-gsiic',
u'subject': u'create rt dashboard'
}]
},
'email_limit': {},
'number_tickets_per_status': {
'dir-inbox': 1
}
}
def test_private__generate_summary_file():
rt_object = RTApiMock()
rt_object.set_return([
u'rt/4.0.6 200 ok',
u'',
u'id: ticket/887677',
u'owner: [email protected]',
u'status: open',
u'cf.{is - informatica e sistemas}: dir-inbox',
u'',
u'rt/4.0.6 200 ok',
u'',
u'id: ticket/887677',
u'owner: [email protected]',
u'status: new',
u'cf.{is - informatica e sistemas}: dir-inbox',
u'',
])
list_emails = set(['*****@*****.**', '*****@*****.**'])
list_status = ['new', 'open']
summary = __generate_summary_file(rt_object, list_emails, list_status)
assert summary == {
'unknown': {
'new': 0,
'open': 0,
},
u'*****@*****.**': {
'new': 3,
'open': 0,
},
'dir-inbox': {
'new': 0,
'open': 0,
},
u'*****@*****.**': {
'new': 0,
'open': 3,
},
'dir': {
'new': 0,
'open': 0
}
}
def test_user_closed_tickets_known_email():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
u'lastupdated: wed jul 15 21:16:50 2015',
])
result = user_closed_tickets(rt_object, '*****@*****.**')
assert result == {
'tickets': {
'07/15': [{
u'status': u'open',
u'priority': u'26',
'kanban_actions': {
'increase_priority': True,
'decrease_priority': True,
'back': True,
'interrupted': True,
'stalled': True,
'forward': True
},
u'lastupdated': u'wed jul 15 21:16:50 2015',
'auxiliary_date': '07/15',
u'owner': u'*****@*****.**',
u'cf.{is - informatica e sistemas}': u'dir-inbox',
'id': u'887677',
u'cf.{servico}': u'csc-gsiic',
u'subject': u'create rt dashboard'
}]
},
'email_limit': {
'new': 7,
'open': 1,
'rejected': 7
},
'number_tickets_per_status': {
'*****@*****.**': 1
}
}
def test_get_list_of_tickets_detail_False():
rt_object = RTApiMock()
rt_object.set_return(
[
u'rt/4.0.6 200 ok', u'',
u'887677: create rt dashboard',
]
)
result = get_list_of_tickets(rt_object, 'Owner = "*****@*****.**" and Status == "open"', False)
assert rt_object.uri == '/search/ticket'
assert rt_object.data == {
'query': 'Owner = "*****@*****.**" and Status == "open"',
}
assert result == [
{
u'subject': u'create rt dashboard',
u'id': u'887677',
}
]
def test_user_closed_tickets_unknown_email():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
test_config = DITICConfig()
test_config.email_to_user = {
'*****@*****.**': 'Vapi',
'*****@*****.**': 'Alex',
}
with pytest.raises(ValueError) as value_error:
user_closed_tickets(rt_object, '*****@*****.**')
assert 'Unknown email/user:' in str(value_error)
def test_user_tickets_details_unknown():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
result = user_tickets_details(rt_object, 'unknown')
assert 'Owner != "Nobody"' in rt_object.data['query']
assert result == {
'tickets': {
u'26': [{
u'status': u'open',
u'priority': u'26',
'kanban_actions': {
'increase_priority': False,
'decrease_priority': False,
'back': False,
'interrupted': False,
'stalled': False,
'forward': False
},
u'owner': u'*****@*****.**',
u'cf.{is - informatica e sistemas}': u'dir-inbox',
u'id': u'887677',
u'cf.{servico}': u'csc-gsiic',
u'subject': u'create rt dashboard'
}]
},
'email_limit': {},
'number_tickets_per_status': {
'unknown': 1
}
}
def test_stats_search_tickets_query_ok():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
u'lastupdated: wed jul 15 21:16:50 2015',
])
response = stats_search_tickets(rt_object, 'My search')
assert response == [{
u'status': u'open',
u'priority': u'26',
u'lastupdated': u'wed jul 15 21:16:50 2015',
u'owner': u'*****@*****.**',
u'cf.{is - informatica e sistemas}': u'dir-inbox',
'id': u'887677',
u'cf.{servico}': u'csc-gsiic',
u'subject': u'create rt dashboard'
}]
def test_number_of_created_tickets_on_a_date_query_not_ok():
rt_object = RTApiMock()
rt_object.set_return(['no matching results.'])
response = number_of_created_tickets_on_a_date(rt_object, 'My search')
assert response == 0
def test_get_list_of_tickets_ok():
rt_object = RTApiMock()
rt_object.set_return(
[
u'rt/4.0.6 200 ok', u'',
u'id: ticket/887677',
u'queue: general',
u'owner: [email protected]',
u'creator: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'initialpriority: 25',
u'finalpriority: 75',
u'requestors: [email protected]',
u'cc:',
u'admincc:',
u'created: wed jul 15 21:17:29 2015',
u'starts: fri jul 24 13:08:34 2015',
u'started: wed jul 15 21:17:38 2015',
u'due: not set',
u'resolved: sun jul 19 02:29:03 2015',
u'told: not set',
u'lastupdated: fri jul 24 13:08:14 2015',
u'timeestimated: 0',
u'timeworked: 1026 minutes',
u'timeleft: 0',
u'cf.{servico}: csc-gsiic',
u'cf.{n\xba de equipamento}:',
u'cf.{tipo interven\xe7\xe3o}:',
u'cf.{is - informatica e sistemas}: dir-inbox',
u'cf.{sistema}:',
u'cf.{estado gsiic}:',
u'cf.{prioridade do requerente}:',
u'cf.{notas}:',
u'cf.{tipo de pedido}:',
u'cf.{linkreport}: relatorio'
]
)
# Test if everything is ok...
result = get_list_of_tickets(rt_object, 'Owner = "*****@*****.**" and Status == "open"')
assert result == [
{
u'status': u'open',
u'resolved': u'sun jul 19 02:29:03 2015',
u'cf.{n\xba de equipamento}': u'',
u'creator': u'*****@*****.**',
u'cc': u'',
u'started': u'wed jul 15 21:17:38 2015',
u'requestors': u'*****@*****.**',
u'cf.{servico}': u'csc-gsiic',
u'owner': u'*****@*****.**',
u'cf.{is - informatica e sistemas}': u'dir-inbox',
'id': u'887677',
u'subject': u'create rt dashboard',
u'queue': u'general',
u'cf.{sistema}': u'',
u'timeleft': u'0',
u'cf.{tipo de pedido}': u'',
u'cf.{prioridade do requerente}': u'',
u'created': u'wed jul 15 21:17:29 2015',
u'cf.{notas}': u'',
u'starts': u'fri jul 24 13:08:34 2015',
u'due': u'not set',
u'lastupdated': u'fri jul 24 13:08:14 2015',
u'timeworked': u'1026 minutes',
u'priority': u'26',
u'admincc': u'', u'cf.{tipo interven\xe7\xe3o}': u'',
u'cf.{estado gsiic}': u'', u'timeestimated': u'0',
u'initialpriority': u'25', u'finalpriority': u'75',
u'cf.{linkreport}': u'relatorio',
u'told': u'not set'
}
]
def test_stats_search_number_of_tickets_query_not_ok():
rt_object = RTApiMock()
rt_object.set_return(['no matching results.'])
with pytest.raises(ValueError) as value_error:
stats_search_number_of_tickets(rt_object, 'My search')
assert 'no matching results.' in str(value_error)
def test_stats_search_tickets_query_not_ok():
rt_object = RTApiMock()
rt_object.set_return(['no matching results.'])
result = stats_search_tickets(rt_object, 'My search')
assert result == []
def test_modify_ticket():
rt_object = RTApiMock()
rt_object.set_return([u'rt/4.0.6 200 ok', u'', u'# ticket 887677 updated.', u''])
result = modify_ticket(rt_object, '881188', {'Owner': '*****@*****.**'})
assert result == [u'rt/4.0.6 200 ok', u'', u'# ticket 887677 updated.', u'']
def test_get_list_of_tickets_invalid_username_or_password():
rt_object = RTApiMock()
rt_object.set_return(['your username or password is incorrect'])
with pytest.raises(ValueError) as value_error:
get_list_of_tickets(rt_object, 'Owner = "*****@*****.**" and Status == "open"')
assert 'your username or password is incorrect' in str(value_error)
def test_get_list_of_tickets_invalid_query():
rt_object = RTApiMock()
rt_object.set_return(['invalid query:'])
with pytest.raises(ValueError) as value_error:
get_list_of_tickets(rt_object, 'Owner = "*****@*****.**" and Status == "open"')
assert 'invalid query' in str(value_error)
def test_get_list_of_tickets_no_results():
rt_object = RTApiMock()
rt_object.set_return(['no matching results.'])
with pytest.raises(ValueError) as value_error:
get_list_of_tickets(rt_object, 'Owner = "*****@*****.**" and Status == "open"')
assert 'no matching results.' in str(value_error)
