def update_issues(auth, proxy):
issues = mongohelper.get_unassigned_issues(config)
valid_commenters = mongohelper.get_10gen_commenters(config)
for issue in issues:
issueid = issue['_id']
try:
commenters = jirahelpers.get_issue_commenters(auth, proxy, issueid)
valid_comments = valid_commenters & commenters
if len(valid_comments) > 0:
mongohelper.set_inprogress(config, issueid)
except:
# most probably due to ticket rename
logger.debug('Error fetching commenters for Issue %s' % (issueid))
mongohelper.remove_ticket(config, issueid)
def update_issues(auth, proxy):
issues = mongohelper.get_unassigned_issues(config)
valid_commenters = mongohelper.get_10gen_commenters(config)
for issue in issues:
issueid = issue['_id']
try:
commenters = jirahelpers.get_issue_commenters(auth, proxy, issueid)
valid_comments = valid_commenters & commenters
if len(valid_comments) > 0:
mongohelper.set_inprogress(config,
issueid)
except:
# most probably due to ticket rename
logger.debug('Error fetching commenters for Issue %s' % (issueid))
mongohelper.remove_ticket(config,
issueid)
def main(input_config):
global config
try:
logger.info('Started %s monitor' % (module))
config = input_config
initialize()
logger.info('Getting unattended issues')
issues = mongohelper.get_unassigned_issues(config)
logger.info('Got %d unattended issues' % len(issues))
if len(issues) > 0:
classify_issues(issues)
if len(category1issues) > 0:
logger.info('Escalating category 1 issues')
mailhelpers.email_issues(config,
config.dev_id,
'Blocker issues that are open for at least 30 minutes',
category1issues)
logger.info('Done escalating category 1 issues')
if len(category2issues) > 0:
logger.info('Escalating category 2 issues')
mailhelpers.email_issues(config,
config.dev_id,
'Critical issues that are open for at least 40 minutes',
category2issues)
logger.info('Done escalating category 2 issues')
if len(category3issues) > 0:
logger.info('Escalating category 3 issues')
mailhelpers.email_issues(config,
config.dev_id,
'Major issues that are open for at least 2 hours',
category3issues)
logger.info('Done escalating category 3 issues')
if len(category4issues) > 0:
logger.info('Escalating category 4 issues')
mailhelpers.email_issues(config,
config.dev_id,
'Issues that are open for at least 4 hours',
category4issues)
logger.info('Done escalating category 4 issues')
except:
error = traceback.format_exc()
logger.critical(error)
mailhelpers.alert_admin(config,
module,
error)
raise
