def forward_incident(request):
try:
with transaction.atomic():
incident = Incident.objects.get(id=request.POST['id'])
user = User.objects.get(id=request.POST['user_id'])
ScheduledNotification.remove_all_for_incident(incident)
NotificationHelper.notify_user_about_incident(incident, user)
event_log_message = "%s changed assignee of incident : %s to %s" % (
request.user.username, incident.incident_key, user.username)
event_log = EventLog()
event_log.user = request.user
event_log.action = "forward"
event_log.incident_key = incident
event_log.service_key = incident.service_key
event_log.data = event_log_message
event_log.occurred_at = timezone.now()
event_log.save()
except Incident.DoesNotExist:
messages.error(request, 'Incident not found')
return HttpResponseRedirect(request.POST['url'])
except User.DoesNotExist:
messages.error(request, 'Incident not found')
return HttpResponseRedirect(request.POST['url'])
except ValidationError as e:
messages.error(request, e.messages)
return HttpResponseRedirect(request.POST['url'])
def forward_incident(request):
try:
with transaction.atomic():
incident = Incident.objects.get(id=request.POST['id'])
user = User.objects.get(id=request.POST['user_id'])
ScheduledNotification.remove_all_for_incident(incident)
NotificationHelper.notify_user_about_incident(incident, user)
event_log_message = "%s changed assignee of incident : %s to %s" % (
request.user.username, incident.incident_key, user.username)
event_log = EventLog()
event_log.user = request.user
event_log.action = "forward"
event_log.incident_key = incident
event_log.service_key = incident.service_key
event_log.data = event_log_message
event_log.occurred_at = timezone.now()
event_log.save()
except Incident.DoesNotExist:
messages.error(request, 'Incident not found')
return HttpResponseRedirect(request.POST['url'])
except User.DoesNotExist:
messages.error(request, 'Incident not found')
return HttpResponseRedirect(request.POST['url'])
except ValidationError as e:
messages.error(request, e.messages)
return HttpResponseRedirect(request.POST['url'])
def create(self, request, *args, **kwargs):
try:
token = Token.objects.get(key = request.DATA["service_key"])
serviceToken = ServiceTokens.objects.get(token_id=token)
service = serviceToken.service_id
except ServiceTokens.DoesNotExist:
return Response({}, status=status.HTTP_404_NOT_FOUND)
except Token.DoesNotExist:
return Response({}, status=status.HTTP_403_FORBIDDEN)
with transaction.atomic():
try:
incident = Incident.objects.get(incident_key = request.DATA["incident_key"], service_key = service)
event_log_message = "%s api key changed %s from %s to %s" % (serviceToken.name, incident.incident_key, incident.event_type, request.DATA['event_type'])
except (Incident.DoesNotExist, KeyError):
incident = Incident()
try:
incident.incident_key = request.DATA["incident_key"]
except KeyError:
if request.DATA["event_type"] == Incident.TRIGGER:
incident.incident_key = base64.urlsafe_b64encode(uuid.uuid1().bytes).replace('=', '')
else:
response = {}
response["status"] = "failure"
response["message"] = "Mandatory parameter missing"
return Response(response, status=status.HTTP_400_BAD_REQUEST)
incident.service_key = service
event_log_message = "%s api key created %s with status %s" % (serviceToken.name, incident.incident_key, request.DATA['event_type'])
if incident.event_type != Incident.ACKNOWLEDGE or (incident.event_type == Incident.ACKNOWLEDGE and request.DATA["event_type"] == Incident.RESOLVE ):
event_log = EventLog()
event_log.service_key = incident.service_key
event_log.data = event_log_message
event_log.occurred_at = datetime.now()
event_log.save()
incident.event_type = request.DATA["event_type"]
incident.description = request.DATA["description"][:100]
incident.details =request.DATA["details"]
incident.occurred_at = datetime.now()
try:
incident.full_clean()
except ValidationError as e:
return Response({'errors': e.messages}, status=status.HTTP_400_BAD_REQUEST)
incident.save()
if incident.event_type == Incident.TRIGGER:
NotificationHelper.notify_incident(incident)
if incident.event_type == "resolve" or incident.event_type == Incident.ACKNOWLEDGE:
ScheduledNotification.remove_all_for_incident(incident)
headers = self.get_success_headers(request.POST)
response = {}
response["status"] = "success"
response["message"] = "Event processed"
response["incident_key"] = incident.incident_key
return Response(response, status=status.HTTP_201_CREATED, headers=headers)
def create(self, request, *args, **kwargs):
try:
token = Token.objects.get(key = request.DATA["service_key"])
serviceToken = ServiceTokens.objects.get(token_id=token)
service = serviceToken.service_id
except ServiceTokens.DoesNotExist:
return Response({}, status=status.HTTP_404_NOT_FOUND)
except Token.DoesNotExist:
return Response({}, status=status.HTTP_403_FORBIDDEN)
with transaction.atomic():
try:
incident = Incident.objects.get(incident_key = request.DATA["incident_key"], service_key = service)
event_log_message = "%s api key changed %s from %s to %s" % (serviceToken.name, incident.incident_key, incident.event_type, request.DATA['event_type'])
except (Incident.DoesNotExist, KeyError):
incident = Incident()
try:
incident.incident_key = request.DATA["incident_key"]
except KeyError:
if request.DATA["event_type"] == Incident.TRIGGER:
incident.incident_key = base64.urlsafe_b64encode(uuid.uuid1().bytes).replace('=', '')
else:
response = {}
response["status"] = "failure"
response["message"] = "Mandatory parameter missing"
return Response(response, status=status.HTTP_400_BAD_REQUEST)
incident.service_key = service
event_log_message = "%s api key created %s with status %s" % (serviceToken.name, incident.incident_key, request.DATA['event_type'])
if incident.event_type != Incident.ACKNOWLEDGE or (incident.event_type == Incident.ACKNOWLEDGE and request.DATA["event_type"] == Incident.RESOLVE ):
event_log = EventLog()
event_log.service_key = incident.service_key
event_log.data = event_log_message
event_log.occurred_at = datetime.now()
event_log.save()
incident.event_type = request.DATA["event_type"]
incident.description = request.DATA["description"][:100]
incident.details =request.DATA["details"]
incident.occurred_at = datetime.now()
try:
incident.full_clean()
except ValidationError as e:
return Response({'errors': e.messages}, status=status.HTTP_400_BAD_REQUEST)
incident.save()
if incident.event_type == Incident.TRIGGER:
NotificationHelper.notify_incident(incident)
if incident.event_type == "resolve" or incident.event_type == Incident.ACKNOWLEDGE:
ScheduledNotification.remove_all_for_incident(incident)
headers = self.get_success_headers(request.POST)
response = {}
response["status"] = "success"
response["message"] = "Event processed"
response["incident_key"] = incident.incident_key
return Response(response, status=status.HTTP_201_CREATED, headers=headers)
def unsilence_incident(incident_id):
incident = Incident.objects.get(id=incident_id)
if incident.event_type == Incident.ACKNOWLEDGE:
incident.event_type = Incident.TRIGGER
incident.save()
NotificationHelper.notify_incident(incident)
silenced_incident = IncidentSilenced.objects.filter(incident=incident)
silenced_incident.delete()
def unsilence_incident(incident_id):
incident = Incident.objects.get(id=incident_id)
if incident.event_type == Incident.ACKNOWLEDGE:
incident.event_type = Incident.TRIGGER
incident.save()
NotificationHelper.notify_incident(incident)
silenced_incident = IncidentSilenced.objects.filter(incident=incident)
silenced_incident.delete()
def testnotification(request):
if not request.user.is_staff and int(request.user.id) != int(
request.POST['id']):
raise PermissionDenied("User " + str(request.user.id) + " isn't staff")
user = User.objects.get(id=request.POST['id'])
NotificationHelper.notify_user_about_incident(
None, user, 1, "This is a notification test message, just ignore it")
return HttpResponseRedirect(reverse('openduty.users.list'))
def testnotification(request):
user = User.objects.get(id=request.POST['id'])
NotificationHelper.notify_user_about_incident(
None, user, 1, "This is a notification test message, just ignore it")
return HttpResponseRedirect(reverse('openduty.users.list'))
def testnotification(request):
user = User.objects.get(id=request.POST['id'])
NotificationHelper.notify_user_about_incident(None, user, 1, "This is a notification test message, just ignore it")
return HttpResponseRedirect(reverse('openduty.users.list'))
def create(self, request, *args, **kwargs):
try:
token = Token.objects.get(key=request.DATA["service_key"])
service_token = ServiceTokens.objects.get(token_id=token)
service = service_token.service_id
police = service.policy
if not police:
return Response({}, status=status.HTTP_403_FORBIDDEN)
schedule_police_rule = SchedulePolicyRule.objects.get(
schedule_policy=police)
calendar = schedule_police_rule.schedule
event = Event.objects.filter(start__lte=timezone.now(),
calendar=calendar)
if not event:
return Response({}, status=status.HTTP_403_FORBIDDEN)
# except
except Event.DoesNotExist:
return Response({}, status=status.HTTP_404_NOT_FOUND)
except SchedulePolicyRule.DoesNotExist:
return Response({}, status=status.HTTP_404_NOT_FOUND)
except ServiceTokens.DoesNotExist:
return Response({}, status=status.HTTP_404_NOT_FOUND)
except Token.DoesNotExist:
return Response({}, status=status.HTTP_403_FORBIDDEN)
with transaction.atomic():
try:
incident = Incident.objects.get(
incident_key=request.DATA["incident_key"],
service_key=service)
event_log_message = "%s api key changed %s from %s to %s" % (
service_token.name, incident.incident_key,
incident.event_type, request.DATA['event_type'])
except (Incident.DoesNotExist, KeyError):
incident = Incident()
try:
incident.incident_key = request.DATA["incident_key"]
except KeyError:
if request.DATA["event_type"] == Incident.TRIGGER:
incident.incident_key = base64.urlsafe_b64encode(
uuid.uuid1().bytes).replace('=', '')
else:
response = {}
response["status"] = "failure"
response["message"] = "Mandatory parameter missing"
return Response(response,
status=status.HTTP_400_BAD_REQUEST)
incident.service_key = service
event_log_message = "%s api key created %s with status %s" % (
service_token.name, incident.incident_key,
request.DATA['event_type'])
if self.is_relevant(incident, request.DATA['event_type']):
event_log = EventLog()
# Anonymous user for testing
if request.user.is_anonymous():
user = None
else:
user = request.user
event_log.user = user
event_log.service_key = incident.service_key
event_log.data = event_log_message
event_log.occurred_at = timezone.now()
incident.event_type = request.DATA["event_type"]
incident.description = request.DATA["description"][:100]
incident.details = request.DATA["details"]
incident.occurred_at = timezone.now()
try:
incident.full_clean()
except ValidationError as e:
return Response({'errors': e.messages},
status=status.HTTP_400_BAD_REQUEST)
incident.save()
event_log.incident_key = incident
event_log.action = incident.event_type
event_log.save()
servicesilenced = ServiceSilenced.objects.filter(
service=service).count() > 0
if incident.event_type == Incident.TRIGGER and not servicesilenced:
NotificationHelper.notify_incident(incident)
if incident.event_type == "resolve" or incident.event_type == Incident.ACKNOWLEDGE:
ScheduledNotification.remove_all_for_incident(incident)
headers = self.get_success_headers(request.POST)
response = {}
response["status"] = "success"
response["message"] = "Event processed"
response["incident_key"] = incident.incident_key
return Response(response,
status=status.HTTP_201_CREATED,
headers=headers)
def create(self, request, *args, **kwargs):
try:
token = Token.objects.get(key=request.DATA["service_key"])
serviceToken = ServiceTokens.objects.get(token_id=token)
service = serviceToken.service_id
except ServiceTokens.DoesNotExist:
return Response({"Service key does not exist"},
status=status.HTTP_404_NOT_FOUND)
except Token.DoesNotExist:
return Response({"No service key"},
status=status.HTTP_403_FORBIDDEN)
with transaction.atomic():
try:
esc = False
incident = Incident.objects.get(
incident_key=request.DATA["incident_key"],
service_key=service)
print "Received %s for %s on service %s" % (
request.DATA['event_type'], request.DATA['incident_key'],
serviceToken.name)
#check if type is ACK or resolve and if there's an escalation to a different escalation policy, remove it
if request.DATA[
'event_type'] == Incident.ACKNOWLEDGE or request.DATA[
'event_type'] == Incident.RESOLVE:
print "ACK or Resolve, removing specific escalation"
esc = True
incident.service_to_escalate_to = None
incident.save()
# check if incident is resolved and refuse to ACK
if not (incident.event_type == Incident.RESOLVE and
request.DATA['event_type'] == Incident.ACKNOWLEDGE):
event_log_message = "%s api key changed %s from %s to %s" % (
serviceToken.name, incident.incident_key,
incident.event_type, request.DATA['event_type'])
if esc:
event_log_message += ", unescalated"
else:
response = {}
response["status"] = "failure"
response["message"] = "Can\'t ACK a resolved incident!"
return Response(response,
status=status.HTTP_400_BAD_REQUEST)
except (Incident.DoesNotExist, KeyError):
incident = Incident()
try:
incident.incident_key = request.DATA["incident_key"]
except KeyError:
if request.DATA["event_type"] == Incident.TRIGGER:
incident.incident_key = base64.urlsafe_b64encode(
uuid.uuid1().bytes).replace('=', '')
else:
response = {}
response["status"] = "failure"
response["message"] = "Mandatory parameter missing"
return Response(response,
status=status.HTTP_400_BAD_REQUEST)
incident.service_key = service
event_log_message = "%s api key created %s with status %s" % (
serviceToken.name, incident.incident_key,
request.DATA['event_type'])
if self.is_relevant(incident, request.DATA['event_type']):
event_log = EventLog()
# Anonymous user for testing
if request.user.is_anonymous():
user = None
else:
user = request.user
event_log.user = user
event_log.service_key = incident.service_key
event_log.data = event_log_message
event_log.occurred_at = timezone.now()
incident.event_type = request.DATA["event_type"]
incident.description = request.DATA["description"][:100]
incident.details = request.DATA.get("details", "")
incident.occurred_at = timezone.now()
try:
incident.full_clean()
except ValidationError as e:
return Response({'errors': e.messages},
status=status.HTTP_400_BAD_REQUEST)
incident.save()
event_log.incident_key = incident
event_log.action = incident.event_type
event_log.save()
servicesilenced = ServiceSilenced.objects.filter(
service=service).count() > 0
if incident.event_type == Incident.TRIGGER and not servicesilenced:
NotificationHelper.notify_incident(incident)
if incident.event_type == Incident.RESOLVE or incident.event_type == Incident.ACKNOWLEDGE:
ScheduledNotification.remove_all_for_incident(incident)
if incident.event_type == Incident.RESOLVE and service.send_resolve_enabled:
NotificationHelper.notify_incident(incident)
headers = self.get_success_headers(request.POST)
response = {}
response["status"] = "success"
response["message"] = "Event processed"
response["incident_key"] = incident.incident_key
return Response(response,
status=status.HTTP_201_CREATED,
headers=headers)
def escalate(self, request, *args, **kwargs):
#get arguments
try:
token = Token.objects.get(key=request.DATA["service_key"])
serviceToken = ServiceTokens.objects.get(token_id=token)
service = serviceToken.service_id
except ServiceTokens.DoesNotExist:
return Response({"Service key does not exist"},
status=status.HTTP_404_NOT_FOUND)
except Token.DoesNotExist:
return Response({"No service key"},
status=status.HTTP_403_FORBIDDEN)
try:
token2 = Token.objects.get(
key=request.DATA["service_key_to_escalate_to"])
serviceToken2 = ServiceTokens.objects.get(token_id=token2)
service2 = serviceToken2.service_id
except ServiceTokens.DoesNotExist:
return Response({"Service to escalate to key does not exist"},
status=status.HTTP_404_NOT_FOUND)
except Token.DoesNotExist:
return Response({"No service to escalate to key"},
status=status.HTTP_403_FORBIDDEN)
#modify incident
with transaction.atomic():
try:
# get service_to_escalate to and modify incident object
incident = Incident.objects.get(
incident_key=request.DATA["incident_key"],
service_key=service)
incident.service_to_escalate_to = service2
incident.event_type = "escalated"
if request.DATA["incident_details"]:
incident.details = request.DATA["incident_details"]
# incident.description = "[escalated] " + incident.description
incident.save()
event_log_message = "%s escalated to service escalation policy : %s to %s" % (
request.user.username, incident.incident_key,
service2.name)
event_log = EventLog()
event_log.user = request.user
event_log.action = "escalate"
event_log.incident_key = incident
event_log.service_key = incident.service_key
event_log.data = event_log_message
event_log.occurred_at = timezone.now()
event_log.save()
except (Incident.DoesNotExist, KeyError):
return Response({"Incident does not exist"},
status=status.HTTP_404_NOT_FOUND)
except (Service.DoesNotExist, KeyError):
return Response({"Service does not exist"},
status=status.HTTP_400_BAD_REQUEST)
# remove all planned notifs
ScheduledNotification.remove_all_for_incident(incident)
# notify anew, this time notify_incident will detect the service_to_escalate to and notify its escalation rule
NotificationHelper.notify_incident(incident)
headers = self.get_success_headers(request.POST)
return Response(
{
"Incident successfully escalated to service " + service2.name +
" escalation policy"
},
status=status.HTTP_200_OK,
headers=headers)