def POST(self, caseid):
if not support_db:
return render_template("admin/cases", None, None, True, False)
case = support_db.get_case(caseid)
form = web.input()
action = form.get("button","")
{"SEND REPLY" : self.POST_sendreply,
"UPDATE" : self.POST_update,
"CLOSE CASE" : self.POST_closecase,
"REOPEN CASE": self.POST_reopencase}[action](form,case)
date_pretty_printer = lambda x: x.strftime("%B %d, %Y")
last_email = case.history[-1]['text']
last_email = "\n".join("> %s"%x for x in textwrap.wrap(last_email))
admins = ((x.get_email(), x.get_name(), x.get_email() == case.assignee) for x in accounts.get_group("admin").members)
return render_template("admin/case", case, last_email, admins, date_pretty_printer)
def get_admins():
"""Returns a list of [email, name] for each admin member.
"""
return [[m.get_email(), m.get_name()]
for m in accounts.get_group("admin").members]
def GET(self, caseid):
if not support_db:
return render_template("admin/cases", None, None, True, False)
case = support_db.get_case(caseid)
date_pretty_printer = lambda x: x.strftime("%B %d, %Y")
if len(case.history) == 1:
last_email = case.description
else:
last_email = case.history[-1]['text']
try:
last_email = "\n".join(" > %s"%x for x in last_email.split("\n")) + "\n\n"
except Exception:
last_email = ""
admins = ((x.get_email(), x.get_name(), x.get_email() == case.assignee) for x in accounts.get_group("admin").members)
return render_template("admin/case", case, last_email, admins, date_pretty_printer)
def get_admins():
"""Returns a list of [email, name] for each admin member.
"""
return [[m.get_email(), m.get_name()] for m in accounts.get_group("admin").members]