def recommend_engineer(request):
if request.method=='GET':
area_id = int(request.GET.get('area_id',1))
accountname = request.GET.get('accountname')
order = Order()
order.creator = request.user.username
order.accountname = accountname
dd = {}
staff = executive_helper(order)
if staff:
# 优先级 1:'紧急',2:'普通'
dd['priority_level'] = 1
else:
staff = designate_engineer(area_id)
dd['priority_level'] = 2
comment = ''
if staff:
comment = u"系统推荐:" + staff.area.name + ' ' + staff.realname
dd['comment'] = comment
dd['id'] = staff.id
dd['area_id'] = staff.area.id
else:
comment = u"此区域没有对应的IT工程师"
dd['comment'] = comment
return HttpResponse(json.dumps(dd))
else:
return HttpResponseBadRequest(u"错误请求")
def add(request):
# 一级问题类目
first_level_problem_list = ProblemType.objects.filter(level=1, is_available=1)
# 区域
area_list = Area.objects.all()
if request.POST:
# 1) 保存工单记录
order = Order()
# 创建时间
order.create_time = datetime.datetime.now()
# creator
order.creator = request.user.username
# 故障申报人姓名
order.realname = request.POST.get('realname')
# 账户名（故障申报人)
order.accountname = request.POST.get('accountname')
# 部门
order.department = request.POST.get('department')
# 电子邮件
order.email = request.POST.get('email')
# 电话
order.phone = request.POST.get('phone')
# 所属区域
order.area_id = int(request.POST.get('area_id'))
# 故障类目(三级)
order.problem_type_third = int(request.POST.get('third_level_problem'))
# 故障描述
order.problem_desc = request.POST.get('problem_desc')
# 优先级 1:优先 2:普通
order.priority_level = int(request.POST.get('priority_level',2))
# 状态 1.已接受
order.status = 2
# 工单编号
order.case_number = genCaseID()
# 工位
order.workseat = request.POST.get('workseat')
# IT工程师ID
deal_engineer_id = request.POST.get('deal_engineer_id',None)
# 来源
# 话务员
if 'order_feedback' in request.session["authority_set"]:
order.source = 1 # 电话
else:
order.source = 2 # 网络
# 校验下申报人是否合法
res_list = search_user(order.accountname, True)
#print res_list
if res_list == None or len(res_list) > 1:
return HttpResponse(simplejson.dumps({"statusCode":400, "message":u'申报人不是合法用户!'}), mimetype='application/json')
# 人工指派
if deal_engineer_id:
staff = Staff.objects.get(id=deal_engineer_id)
# 系统指派 又分为两种 1) 高管 2) 非高管
else:
staff = executive_helper(order)
if staff:
# 1:'优先',2:'普通'
order.priority_level = 1
else:
staff = designate_engineer(order.area_id)
# 处理人的账户名称
order.dealer_accountname = staff.accountname
# 处理人的用户名
order.dealer_realname = staff.realname
# 工单处理结果的默认评级
order.feedback_rate = 5
order.save()
# 2) 流转记录
wander = Wander()
wander.create_time = datetime.datetime.now()
wander.source_name = order.realname
wander.target_name = order.dealer_realname
wander.operation = 1
wander.order = order
wander.save()
# 3) 短信邮件通知
# 邮件发送给申报人
distribute_customer.delay(order)
# 邮件发送给工程师
distribute_engineer.delay(order)
# 短信发送给工程师
sms_notify.delay(order)
return HttpResponse(simplejson.dumps({"statusCode":200,"url": "/order/in_hand", "message":u'工单提交成功'}), mimetype='application/json')
return render_to_response('order/add.html',{'area_list':area_list, 'priority_dict':priority_dict,
'user':request.user,'first_level_problem_list':first_level_problem_list,'auth_set':request.session["authority_set"]})