def buildTicket(OTRS_SERVER, OTRS_USER, OTRS_PASS, HOST, TRIGGERID, SEVERITY,
DESCRIPTION, QUEUE, STATE, PRIORITY, CUSTOMERUSER):
client = Client(OTRS_SERVER, OTRS_USER, OTRS_PASS)
client.session_create()
new_ticket = Ticket.create_basic(Title="Server " + HOST + " Down",
Queue="" + QUEUE + "",
State=u"" + STATE + "",
Priority=u"" + PRIORITY + "",
CustomerUser="" + CUSTOMERUSER + "")
first_article = Article({
"Subject":
"Server " + HOST + " Down",
"Body":
"Host: " + HOST + " Trigger ID: " + TRIGGERID + " Severity: " +
SEVERITY + "Descricao: " + DESCRIPTION
})
dynamic_field = DynamicField("TriggerID", value="" + TRIGGERID + "")
client.ticket_create(new_ticket,
first_article,
None,
dynamic_fields=[dynamic_field])
return "Ticket Build"
def CreateTicket(SIEM_Events):
conf = LoadConfig.Load()
client = Client("%s" % conf['otrs']['server'], "%s" % conf['otrs']['user'],
"%s" % conf['otrs']['pass'])
client.session_create()
with open("siem_events.csv", "rt") as events:
data = csv.reader(events)
for event in data:
ticket = Ticket.create_basic(Title=event[0],
Queue=event[1],
State=event[2],
Priority=event[3],
CustomerUser=event[4])
article = Article({"Subject": event[5], "Body": event[6]})
logging.info(client.ticket_create(ticket, article))
sleep(30)
client = Client(URL, USER, PASSWORD)
client.session_create()
new_ticket = Ticket.create_basic(
Title=title,
Queue="Novos tickets via telefone",
State=u"new",
Priority=u"Media prioridade",
CustomerUser="******"
)
first_article = Article({"Subject": title, "Body": body})
create_ticket = client.ticket_create(new_ticket, first_article)
print(create_ticket, "Retorno função")
print(create_ticket['TicketNumber'])
print(type(create_ticket['TicketNumber']))
ticketnumber = create_ticket['TicketNumber']
variable = '"OTRSTICKET"'
aspas = '******'
variableValue = aspas + ticketnumber + aspas
print(variable)
if (ticketnumber == " "):
print("set variable \"RETURN\" \"Ticket não criado, entre em contato com nosso time de suporte!\"")
else: