def requeue(inquiry_id: str) -> str:
"""Requeue the provided inquiry."""
delayed = Inquiry.query.get(inquiry_id)
delayed.unlock()
emitQueuePositions(delayed)
emitQueueInfo(delayed.queue)
return redirect(url_for('admin.resolved'))
def help_inquiry(id: str, location: str=None) -> str:
"""automatically selects next inquiry or reloads inquiry."""
inquiry = Inquiry.query.get(id).maybe_lock()
if request.method == 'POST':
delayed_id = None
inquiry.resolution.close()
emitQueuePositions(inquiry)
emitQueueInfo(inquiry.queue)
if request.form['status'] == 'resolved':
inquiry.resolved()
elif request.form['status'] == 'unresolved':
delayed_id = id
if request.form['load_next'] != 'y':
if request.form['status'] == 'unresolved':
inquiry.unlock()
return redirect(url_for('admin.home'))
return redirect(
url_for(
'admin.help_latest',
location=location,
delayed_id=delayed_id))
return render_admin(
'help_inquiry.html',
inquiry=inquiry,
inquiries=Inquiry.get_current_user_inquiries(),
hide_event_nav=True,
group=inquiry.get_similar_inquiries(),
wait_time=inquiry.get_wait_time('%h:%m:%s'))
def cancel(inquiry_id: int=None) -> str:
"""Cancel placed request."""
inquiry = get_inquiry_for_asker(inquiry_id)
if inquiry.is_owned_by_current_user():
inquiry.close()
else:
abort(401, 'You cannot cancel another user\'s request. This incident'
' has been logged.')
emitQueuePositions(inquiry)
emitQueueInfo(inquiry.queue)
return redirect(url_for('queue.home'))
def cancel(inquiry_id=None):
"""Cancel placed request"""
inquiry = Inquiry.query.get(inquiry_id) if inquiry_id else Inquiry.query.filter_by(
owner_id=current_user().id,
status='unresolved',
queue_id=g.queue.id).first()
anon = not current_user().is_authenticated and not inquiry.owner_id
non_anon = current_user().is_authenticated and inquiry.owner_id == current_user().id
if anon or non_anon:
inquiry.update(status='closed').save()
else:
return render_queue('error.html',
code='404',
message='You cannot cancel another user\'s request. This incident has been logged.',
url=url_for('queue.home'),
action='Back Home')
emitQueuePositions(inquiry)
emitQueueInfo(inquiry.queue)
return redirect(url_for('queue.home'))
def help_inquiry(id, location=None):
"""automatically selects next inquiry or reloads inquiry """
inquiry = Inquiry.query.get(id)
if not inquiry.resolution:
inquiry.lock()
inquiry.link(current_user())
if request.method == 'POST':
delayed_id=None
inquiry.resolution.close()
# emit new queue positions
emitQueuePositions(inquiry)
emitQueueInfo(inquiry.queue)
if request.form['status'] == 'unresolved':
delayed_id = inquiry.id
else:
inquiry.close()
if request.form['load_next'] != 'y':
if delayed_id:
delayed = Inquiry.query.get(delayed_id)
delayed.unlock()
return redirect(url_for('admin.home'))
if not location:
return redirect(url_for('admin.help_latest', delayed_id=delayed_id))
return redirect(url_for('admin.help_latest',
location=location, delayed_id=delayed_id))
return render_admin('help_inquiry.html',
inquiry=inquiry,
inquiries=Inquiry.query.filter_by(name=inquiry.name).limit(10).all(),
hide_event_nav=True,
group=Inquiry.query.filter(
Inquiry.status == 'unresolved',
Inquiry.queue_id == g.queue.id,
Inquiry.assignment == inquiry.assignment,
Inquiry.problem == inquiry.problem,
Inquiry.owner_id != inquiry.owner_id
).all(),
wait_time=strfdelta(
inquiry.resolution.created_at-inquiry.created_at, '%h:%m:%s'))
def requeue(inquiry_id):
delayed = Inquiry.query.get(inquiry_id)
delayed.unlock()
emitQueuePositions(delayed)
emitQueueInfo(delayed.queue)
return redirect(url_for('admin.resolved'))
