def update_impact(incident: Incident, user_id: str, message: str):
# Easy case. No impact currently and one has been provided
if message and not incident.impact:
incident.impact = message
incident.save()
return True, f"{IMPACT_UPDATED_TITLE}{message}"
# Either no new impact has been provided, or one already exists
msg = block_kit.Message()
msg.add_block(
block_kit.Section(
block_id="update",
text=block_kit.Text(
f"{CURRENT_TITLE}{incident.impact or NO_IMPACT_TEXT}"),
accessory=block_kit.Button(CHANGE_BUTTON_TEXT,
UPDATE_CURRENT_IMPACT_ACTION,
value=incident.pk),
))
# if the user has supplied a message, provide the option for them to set it without
# retyping in the dialog
if message:
msg.add_block(
block_kit.Section(
block_id=PROPOSED_MESSAGE_BLOCK_ID,
text=block_kit.Text(f"{PROPOSED_TITLE}{message}"),
accessory=block_kit.Button(ACCEPT_PROPOSED_TEXT,
SET_NEW_IMPACT_ACTION,
value=incident.pk),
))
comms_channel = CommsChannel.objects.get(incident=incident)
msg.send(comms_channel.channel_id)
return True, None
def handle_escalation(incident: Incident, user_id: str, message: str):
msg = block_kit.Message()
specialists = PagerDutySpecialist.objects.all().order_by("name")
if not specialists:
msg.add_block(
block_kit.Section(
text=block_kit.Text("No teams have been configured 😢")
)
)
else:
msg.add_block(
block_kit.Section(
text=block_kit.Text("Let's find the right team to help out 🔍")
)
)
msg.add_block(block_kit.Divider())
msg.add_block(
block_kit.Section(
text=block_kit.Text(
"These are the teams available as escalations:"
)
)
)
for team in specialists:
team_section = block_kit.Section(
text=block_kit.Text(f"*{team.name}*\n{team.summary}"),
accessory=block_kit.Button(
f"📟 Page {team.name}", ESCALATE_BUTTON, value=f"{team.name}"
),
)
msg.add_block(team_section)
msg.add_block(block_kit.Divider())
msg.add_block(
block_kit.Section(
text=block_kit.Text(
"Not sure who to pick? Ask the Incident Lead for help!"
)
)
)
comms_channel = CommsChannel.objects.get(incident=incident)
msg.send(comms_channel.channel_id)
return True, None
def handle_statuspage(incident: Incident, user_id: str, message: str):
logger.info("Handling statuspage command")
comms_channel = CommsChannel.objects.get(incident=incident)
try:
status_page = StatusPage.objects.get(incident=incident)
values = status_page.get_from_statuspage()
if values.get("status") == "resolved":
comms_channel.post_in_channel(
"The status page can't be updated after it has been resolved.")
return True, None
except models.ObjectDoesNotExist:
logger.info(
"Existing status page not found. Posting button to create a new one"
)
msg = block_kit.Message()
msg.add_block(
block_kit.Section(
block_id="title",
text=block_kit.Text(f"To update the Statuspage, click below!"),
))
msg.add_block(
block_kit.Actions(
block_id="actions",
elements=[
block_kit.Button("Update Statuspage",
OPEN_STATUS_PAGE_DIALOG,
value=incident.pk)
],
))
msg.send(comms_channel.channel_id)
return True, None