def process_message(self, mail):
if mail.from_email == self.email_settings.fields.get('support_email'):
return
thread_id = mail.get_thread_id()
ticket = None
new_ticket = False
if thread_id and webnotes.conn.exists("Support Ticket", thread_id):
ticket = webnotes.bean("Support Ticket", thread_id)
ticket.doc.status = 'Open'
ticket.doc.save()
else:
ticket = webnotes.bean([decode_dict({
"doctype":"Support Ticket",
"description": mail.content,
"subject": mail.subject,
"raised_by": mail.from_email,
"content_type": mail.content_type,
"status": "Open",
})])
ticket.insert()
new_ticket = True
mail.save_attachments_in_doc(ticket.doc)
make(content=mail.content, sender=mail.from_email, subject = ticket.doc.subject,
doctype="Support Ticket", name=ticket.doc.name,
date=mail.date)
if new_ticket and cint(self.email_settings.send_autoreply) and \
"mailer-daemon" not in mail.from_email.lower():
self.send_auto_reply(ticket.doc)
def add_support_communication(subject, content, sender, docname=None, mail=None):
if docname:
ticket = webnotes.bean("Support Ticket", docname)
ticket.doc.status = 'Open'
ticket.ignore_permissions = True
ticket.doc.save()
else:
ticket = webnotes.bean([decode_dict({
"doctype":"Support Ticket",
"description": content,
"subject": subject,
"raised_by": sender,
"content_type": mail.content_type if mail else None,
"status": "Open",
})])
ticket.ignore_permissions = True
ticket.insert()
make(content=content, sender=sender, subject = subject,
doctype="Support Ticket", name=ticket.doc.name,
date=mail.date if mail else today(), sent_or_received="Received")
if mail:
mail.save_attachments_in_doc(ticket.doc)
return ticket
def add_sent_email_communication(subject, content, sender, email_date,email_id,email_uid,docname=None, mail=None):
print 'in sent email communtn method'
print subject
print"------------------------------------------------------"
print sender
print"------------------------------------------------------"
print content
print"-----------sent email from profile------------------------------------------"
print 'mail.content_type'
print mail.content_type
print email_id
print email_date
print email_uid
# email_name = webnotes.conn.get("Profile", {"email": email})
# print email_name
if docname:
print "in the if"
email = webnotes.bean("Sent Mail", docname)
# email.doc.status = 'Open'
email.ignore_permissions = True
email.doc.save()
else:
print "elase"
try:
email = webnotes.bean([decode_dict({
"doctype":"Sent Mail",
"description": content,
"subject": subject,
"raised_by": sender,
"content_type": mail.content_type if mail else None,
"owner":email_id,
"email_date":email_date,
"email_uid":email_uid,
"Flag":"Unread"
})])
except Exception, e:
print e
raise
# print "after"
# print email
# print email.name
email.ignore_permissions = True
email.insert()
print 'email object'
print email.doc.name
def add_support_communication(subject, content, sender, docname=None, mail=None):
qr="select customer,employee_id from `tabInstallation Note` where name="+subject+" "
res=webnotes.conn.sql(qr)
w="select status,user_id from `tabEmployee` where name='%s'"%(res[0][1]);
t=webnotes.conn.sql(w)
q=" select territory from `tabCustomer` where name='%s'"%(res[0][0]);
r=webnotes.conn.sql(q)
w=" select parent from `tabDefaultValue` where defkey = '%s' and defvalue = '%s'"%('territory',r[0][0])
a=webnotes.conn.sql(w)
if t[0][0] == 'Active':
assigned_to=t[0][1]
assigned_to_higher_level=a[0][0]
else:
assigned_to=a[0][0]
assigned_to_higher_level=a[0][0]
if docname:
ticket = webnotes.bean("Support Ticket", docname)
ticket.doc.status = 'Open'
ticket.ignore_permissions = True
ticket.doc.save()
else:
ticket = webnotes.bean([decode_dict({
"doctype":"Support Ticket",
"description": content,
"subject": subject,
"raised_by": sender,
"content_type": mail.content_type if mail else None,
"status": "Open"
#"assigned_to":assigned_to,
#"assigned_to_higher_level":assigned_to_higher_level
})])
ticket.ignore_permissions = True
ticket.insert()
make(content=content, sender=sender, subject = subject,
doctype="Support Ticket", name=ticket.doc.name,
date=mail.date if mail else today(), sent_or_received="Received")
if mail:
mail.save_attachments_in_doc(ticket.doc)
return ticket
def add_email_communication(subject, content, sender, email_date,email_id,email_uid,docname=None, mail=None):
print 'in email communtn method'
print subject
print"------------------------------------------------------"
print sender
print"------------------------------------------------------"
print content
print"------------email from profile------------------------------------------"
# print 'mail.content_type'
# print mail.content_type
# email_name = webnotes.conn.get("Profile", {"email": email})
# print email_name
if docname:
email = webnotes.bean("Email Inbox", docname)
#email.doc.status = 'Open'
email.ignore_permissions = True
email.doc.save()
else:
email = webnotes.bean([decode_dict({
"doctype":"Email Inbox",
"description": content,
"subject": subject,
"raised_by": sender,
"content_type": mail.content_type if mail else None,
"status": "Open",
"owner":email_id,
"email_date":email_date,
"email_uid":email_uid,
"Flag":"Unread"
})])
email.ignore_permissions = True
email.insert()
print 'email object'
print email.doc.name
make(content=content, sender=sender, subject = subject,
doctype="Email Inbox", name=email.doc.name,
date=mail.date if mail else today(), sent_or_received="Received")
if mail:
print "in the mail"
mail.save_attachments_in_doc(email.doc)
return email
def process_message(self, mail):
if mail.from_email == self.email_settings.fields.get('support_email'):
return
thread_id = mail.get_thread_id()
ticket = None
new_ticket = False
if thread_id and webnotes.conn.exists("Support Ticket", thread_id):
ticket = webnotes.bean("Support Ticket", thread_id)
ticket.doc.status = 'Open'
ticket.doc.save()
else:
ticket = webnotes.bean([
decode_dict({
"doctype": "Support Ticket",
"description": mail.content,
"subject": mail.subject,
"raised_by": mail.from_email,
"content_type": mail.content_type,
"status": "Open",
})
])
ticket.insert()
new_ticket = True
mail.save_attachments_in_doc(ticket.doc)
make(content=mail.content,
sender=mail.from_email,
subject=ticket.doc.subject,
doctype="Support Ticket",
name=ticket.doc.name,
date=mail.date)
if new_ticket and cint(self.email_settings.send_autoreply) and \
"mailer-daemon" not in mail.from_email.lower():
self.send_auto_reply(ticket.doc)
def add_support_communication(subject,
content,
sender,
docname=None,
mail=None):
if docname:
ticket = webnotes.bean("Support Ticket", docname)
ticket.doc.status = 'Open'
ticket.ignore_permissions = True
ticket.doc.save()
else:
ticket = webnotes.bean([
decode_dict({
"doctype": "Support Ticket",
"description": content,
"subject": subject,
"raised_by": sender,
"content_type": mail.content_type if mail else None,
"status": "Open",
})
])
ticket.ignore_permissions = True
ticket.insert()
make(content=content,
sender=sender,
subject=subject,
doctype="Support Ticket",
name=ticket.doc.name,
date=mail.date if mail else today(),
sent_or_received="Received")
if mail:
mail.save_attachments_in_doc(ticket.doc)
return ticket
