def create_zendesk_ticket(self,event_id,event_status):
collaborators = self.zbx_evt_recipients(event_id)
subject = self.ydata['trigger']['name']
#description = '%s\n\nZabbix severity: %s' % (self.ydata['desc'],self.ydata['trigger']['severity'])
description = self.ydata['desc'].replace('"','')
priority = 'high' if self.ydata['trigger']['severity'] == 'High' else 'normal'
tkt_data = { 'ticket': {
'subject': subject,
'description': description,
'collaborators': collaborators,
'set_tags': ['test'],
'external_id': event_id,
'priority': priority,
'requester_id': self.zd_enduser['id'],
'submitter_id': self.zd_enduser['id'],
'organization_id': self.zd_enduser['organization_id'],
}}
### Auto-close if status is "OK" and severity is "information"
if event_status == 'OK' and self.ydata['trigger']['severity'] == 'Information':
tkt_data['ticket']['status'] = 'solved'
tkt_data['ticket']['assignee_id'] = self.zd_user['id']
### TODO: ADD TKT_ID as acknowledge comment
tkt_url = self.zd.create_ticket(data=tkt_data)
tkt_id = get_id_from_url(tkt_url)
#tkt = self.zd.show_ticket(ticket_id=tkt_id)
#log.debug('Created ticket with ID %s'%tkt_id)
#log.debug(json.dumps(tkt,sort_keys=True,indent=2))
log.info('Created Zendesk ticket ID %s from Zabbix eventid %s' % (tkt_id,event_id))
def create_zendesk_ticket(self, event_id, event_status):
collaborators = self.zbx_evt_recipients(event_id)
subject = self.ydata['trigger']['name']
#description = '%s\n\nZabbix severity: %s' % (self.ydata['desc'],self.ydata['trigger']['severity'])
description = self.ydata['desc'].replace('"', '')
priority = 'high' if self.ydata['trigger'][
'severity'] == 'High' else 'normal'
tkt_data = {
'ticket': {
'subject': subject,
'description': description,
'collaborators': collaborators,
'set_tags': ['test'],
'external_id': event_id,
'priority': priority,
'requester_id': self.zd_enduser['id'],
'submitter_id': self.zd_enduser['id'],
'organization_id': self.zd_enduser['organization_id'],
}
}
### Auto-close if status is "OK" and severity is "information"
if event_status == 'OK' and self.ydata['trigger'][
'severity'] == 'Information':
tkt_data['ticket']['status'] = 'solved'
tkt_data['ticket']['assignee_id'] = self.zd_user['id']
### TODO: ADD TKT_ID as acknowledge comment
tkt_url = self.zd.create_ticket(data=tkt_data)
tkt_id = get_id_from_url(tkt_url)
#tkt = self.zd.show_ticket(ticket_id=tkt_id)
#log.debug('Created ticket with ID %s'%tkt_id)
#log.debug(json.dumps(tkt,sort_keys=True,indent=2))
log.info('Created Zendesk ticket ID %s from Zabbix eventid %s' %
(tkt_id, event_id))
def create_zendesk_ticket(self,event_id,event_status,subject):
#collaborators = self.zbx_evt_recipients(event_id)
#description = '%s\n\nZabbix severity: %s' % (self.ydata['desc'],self.ydata['trigger']['severity'])
log.debug('create_zendesk_ticket event_id:%s, event_status:%s, subject:%s' % (event_id,event_status,subject))
description = self.ydata['desc'].replace('"','')
priority = 'high' if self.ydata['severity'] == 'High' else 'normal'
tkt_data = { 'ticket': {
'subject': subject,
'description': description,
'set_tags': ['zabbix'],
'external_id': event_id,
'priority': priority,
'group_id': '20684615',
'requester_id': self.zd_enduser['id'],
'submitter_id': self.zd_enduser['id'],
'organization_id': self.zd_enduser['organization_id'],
}}
### Auto-close if status is "OK" and severity is "information"
if event_status == 'OK' and self.ydata['severity'] == 'Information':
tkt_data['ticket']['status'] = 'solved'
tkt_data['ticket']['assignee_id'] = self.zd_user['id']
### TODO: ADD TKT_ID as acknowledge comment
tkt_url = self.zd.create_ticket(data=tkt_data)
tkt_id = get_id_from_url(tkt_url)
log.info('Created Zendesk ticket ID %s from Zabbix eventid %s' % (tkt_id,event_id))
def create_ticket(self, ticket):
"""
Create the given `ticket` in Zendesk.
The ticket should have the format specified by the zendesk package.
"""
ticket_url = self._zendesk_instance.create_ticket(data=ticket)
return zendesk.get_id_from_url(ticket_url)
def create_ticket(self, ticket):
"""
Create the given `ticket` in Zendesk.
The ticket should have the format specified by the zendesk package.
"""
ticket_url = self._zendesk_instance.create_ticket(data=ticket)
return zendesk.get_id_from_url(ticket_url)
{
'ticket_field_id': 1,
'value': 'venti'
},
{
'ticket_field_id': 2,
'value': '$10'
}
]
}
}
ticket_url = zendesk.create_ticket(data=new_ticket)
# Need ticket ID?
from zendesk import get_id_from_url
ticket_id = get_id_from_url(ticket_url)
# Show
zendesk.show_ticket(ticket_id=ticket_id)
# Delete
zendesk.delete_ticket(ticket_id=ticket_id)
################################################################
## ORGANIZATIONS
################################################################
# List
zendesk.list_organizations()
