def parse_rules(self, request):
response = Response()
response.type = ResponseType.ASK
response.value = "Sorry, we cannot find your appointment. Could you repeat your full name?"
response.state_change = False
self.count = self.count + 1
return response
def handle(self, request):
text = lower(request.original)
if text == 'hello':
response = Response()
response.type = ResponseType.ASK
response.value = 'Hello there, Welcome to our office. Do you have an appointment?'
return response
else:
response = Response()
response.type = ResponseType.TELL
response.state_change = False
response.value = 'Sorry I didn\'t get that. Could you repeat?'
return response
def handle(self, request):
if self.count == 2:
response = Response()
response.type = ResponseType.END
response.value = "Sorry, we cannot find your appointment. Please have a seat and one of our hosts will help you."
response.state_change = False
self.count = 0
return response
if len(request.parsed.ents) <= 0:
return self.parse_rules(request)
else:
return self.parse_ents(request)
def parse_ents(self, request):
response = Response()
person_entities = [
e for e in request.parsed.ents if e.label_ == 'PERSON'
]
entity = person_entities[0]
appointments = self.get_appointment_based_on_name(entity)
if len(appointments) == 1:
response.type = ResponseType.APPOINTMENT
response.value = appointments[0]
self.count = 0
elif len(appointments) > 1:
response.type = ResponseType.ASK
response.value = 'We found multiple appointments with that name. Could you repeat your full name?'
response.state_change = False
self.count = self.count + 1
else:
response.type = ResponseType.ASK
response.value = "Sorry, we cannot find your appointment. Could you repeat your full name?"
response.state_change = False
self.count = self.count + 1
return response
def handle(self, request):
text = lower(request.original)
if text == 'yes':
response = Response()
response.type = ResponseType.CONFIRM
response.value = 'Great, please have a seat in the waiting area. {} We will be with you soon.'
return response
elif text == 'no':
response = Response()
response.type = ResponseType.END
response.value = 'Someone will be with you in a second. Please have a seat..'
return response
else:
response = Response()
response.type = ResponseType.TELL
response.state_change = False
response.value = 'Sorry I didn\'t get that. Could you repeat?'
return response
def handle(self, request):
text = lower(request.original)
if text == 'yes':
response = Response()
response.type = ResponseType.ASK
response.value = 'What is your full name?'
return response
elif text == 'no':
response = Response()
response.type = ResponseType.END
response.value = 'Sorry, I cannot help you with other requests at the moment.'
return response
else:
response = Response()
response.type = ResponseType.TELL
response.state_change = False
response.value = 'Sorry I didn\'t get that. Could you repeat?'
return response
