def post(self, id):
csr = CSR.find_by_username(g.oidc_token_info['username'])
citizen = Citizen.query.filter_by(citizen_id=id,
office_id=csr.office_id).first()
sr_state = SRState.get_state_by_name("Complete")
for service_request in citizen.service_reqs:
service_request.sr_state_id = sr_state.sr_state_id
for p in service_request.periods:
if p.time_end is None:
p.time_end = datetime.now()
citizen.cs = CitizenState.query.filter_by(
cs_state_name='Left before receiving services').first()
if self.clear_comments_flag:
citizen.citizen_comments = None
if citizen.start_time.date() != datetime.now().date():
citizen.accurate_time_ind = 0
db.session.add(citizen)
db.session.commit()
SnowPlow.snowplow_event(citizen.citizen_id, csr, "customerleft")
socketio.emit('citizen_invited', {},
room='sb-%s' % csr.office.office_number)
result = self.citizen_schema.dump(citizen)
socketio.emit('update_active_citizen', result.data, room=csr.office_id)
return {'citizen': result.data, 'errors': result.errors}, 200
def post(self, id):
csr = CSR.find_by_username(g.oidc_token_info['username'])
citizen = Citizen.query.filter_by(citizen_id=id,
office_id=csr.office_id).first()
active_service_request = citizen.get_active_service_request()
if active_service_request is None:
return {"message": "Citizen has no active service requests"}
quantity = active_service_request.quantity
active_service_request.finish_service(csr)
citizen_state = CitizenState.query.filter_by(
cs_state_name="Received Services").first()
citizen.cs_id = citizen_state.cs_id
pending_service_state = SRState.get_state_by_name("Complete")
active_service_request.sr_state_id = pending_service_state.sr_state_id
db.session.add(citizen)
db.session.commit()
SnowPlow.snowplow_event(citizen.citizen_id,
csr,
"finish",
quantity=quantity)
socketio.emit('citizen_invited', {},
room='sb-%s' % csr.office.office_number)
result = self.citizen_schema.dump(citizen)
socketio.emit('update_active_citizen', result.data, room=csr.office_id)
return {'citizen': result.data, 'errors': result.errors}, 200
def post(self, id):
csr = CSR.find_by_username(g.oidc_token_info['username'])
citizen = Citizen.query.filter_by(citizen_id=id,
office_id=csr.office_id).first()
active_service_request = citizen.get_active_service_request()
if active_service_request is None:
return {"message": "Citizen has no active service requests"}
# Figure out what Snowplow call to make.
snowplow_call = "returntoqueue"
if len(citizen.service_reqs) == 1 and len(
active_service_request.periods) == 1:
snowplow_call = "addtoqueue"
active_service_request.add_to_queue(csr, snowplow_call)
pending_service_state = SRState.get_state_by_name("Pending")
active_service_request.sr_state_id = pending_service_state.sr_state_id
db.session.add(citizen)
db.session.commit()
socketio.emit('update_customer_list', {}, room=csr.office_id)
socketio.emit('citizen_invited', {},
room='sb-%s' % csr.office.office_number)
result = self.citizen_schema.dump(citizen)
socketio.emit('update_active_citizen', result.data, room=csr.office_id)
return {'citizen': result.data, 'errors': result.errors}, 200
def get(self):
try:
csr = CSR.find_by_username(g.oidc_token_info['username'])
db.session.add(csr)
active_sr_state = SRState.get_state_by_name("Active")
active_citizens = Citizen.query \
.join(Citizen.service_reqs) \
.filter_by(sr_state_id=active_sr_state.sr_state_id) \
.join(ServiceReq.periods) \
.filter_by(csr_id=csr.csr_id) \
.filter(Period.time_end.is_(None))
result = self.csr_schema.dump(csr)
active_citizens = self.citizen_schema.dump(active_citizens)
return {
'csr': result.data,
'active_citizens': active_citizens.data,
'errors': result.errors
}
except exc.SQLAlchemyError as e:
print(e)
return {'message': 'API is down'}, 500
def post(self, id):
lock = FileLock("lock/invite_citizen.lock")
with lock:
csr = CSR.find_by_username(g.oidc_token_info['username'])
citizen = db.session.query(Citizen).with_lockmode(
'update').filter_by(citizen_id=id).first()
active_service_state = SRState.get_state_by_name("Active")
active_service_request = citizen.get_active_service_request()
if active_service_request is None:
return {
"message": "Citizen has no active service requests"
}, 400
try:
active_service_request.invite(csr)
except TypeError:
return {"message": "Citizen has already been invited"}, 400
active_service_request.sr_state_id = active_service_state.sr_state_id
db.session.add(citizen)
db.session.commit()
socketio.emit('update_customer_list', {}, room=csr.office_id)
socketio.emit('citizen_invited', {},
room='sb-%s' % csr.office.office_number)
result = self.citizen_schema.dump(citizen)
socketio.emit('update_active_citizen',
result.data,
room=csr.office_id)
return {'citizen': result.data, 'errors': result.errors}, 200
def post(self, id):
csr = CSR.find_by_username(g.oidc_token_info['username'])
service_request = ServiceReq.query.filter_by(sr_id=id) \
.join(ServiceReq.citizen, aliased=True) \
.filter_by(office_id=csr.office_id).first_or_404()
active_service_state = SRState.get_state_by_name("Active")
complete_service_state = SRState.get_state_by_name("Complete")
# Find the currently active service_request and close it
for req in service_request.citizen.service_reqs:
if req.sr_state_id == active_service_state.sr_state_id:
req.sr_state_id = complete_service_state.sr_state_id
req.finish_service(csr, clear_comments=False)
db.session.add(req)
# Then set the requested service to active
service_request.sr_state_id = active_service_state.sr_state_id
period_state_being_served = PeriodState.get_state_by_name(
"Being Served")
new_period = Period(sr_id=service_request.sr_id,
csr_id=csr.csr_id,
reception_csr_ind=csr.receptionist_ind,
ps_id=period_state_being_served.ps_id,
time_start=datetime.now())
db.session.add(new_period)
db.session.add(service_request)
citizen_obj = Citizen.query.get(service_request.citizen_id)
citizen_obj.service_count = citizen_obj.service_count + 1
db.session.commit()
SnowPlow.choose_service(service_request, csr, "additionalservice")
citizen_result = self.citizen_schema.dump(service_request.citizen)
socketio.emit('update_active_citizen',
citizen_result.data,
room=csr.office_id)
result = self.service_request_schema.dump(service_request)
return {'service_request': result.data, 'errors': result.errors}, 200
def get(self):
try:
office_number = int(request.args.get('office_number'))
office = Office.query.filter_by(
office_number=office_number).first()
if not office:
return {'message': 'office_number could not be found.'}, 400
active_citizen_state = CitizenState.query.filter_by(
cs_state_name="Active").first()
pending_sr_state = SRState.get_state_by_name("Pending")
citizens = Citizen.query.filter_by(office_id=office.office_id) \
.filter_by(cs_id=active_citizen_state.cs_id) \
.join(ServiceReq, aliased=True) \
.filter_by(sr_state_id=pending_sr_state.sr_state_id)
citizens_waiting = []
for c in citizens:
active_service_request = c.get_active_service_request()
# Filter Back Office out of services
if active_service_request.service.parent.service_name == "Back Office":
continue
active_period = active_service_request.get_active_period()
period = self.period_schema.dump(active_period)
citizens_waiting.append({
"ticket_number": c.ticket_number,
"active_period": period.data
})
return {
"office_type": office.sb.sb_type,
"citizens": citizens_waiting
}
except exc.SQLAlchemyError as e:
print(e)
return {'message': 'API is down'}, 500
except TypeError as e:
print(e)
return {'message': 'office_number must be an integer.'}, 400
except ValueError as e:
print(e)
return {'message': 'office_number must be an integer.'}, 400
def post(self, id):
lock = FileLock("lock/begin_citizen.lock")
with lock:
csr = CSR.find_by_username(g.oidc_token_info['username'])
citizen = Citizen.query.filter_by(citizen_id=id,
office_id=csr.office_id).first()
pending_service_state = SRState.get_state_by_name("Active")
active_service_request = citizen.get_active_service_request()
if active_service_request is None:
return {"message": "Citizen has no active service requests"}
try:
# Get Snowplow call.
active_period = active_service_request.get_active_period()
snowplow_event = "beginservice"
if active_period.ps.ps_name == "On hold":
snowplow_event = "invitefromhold"
if active_period.ps.ps_name == "Waiting":
snowplow_event = "invitefromlist"
active_service_request.begin_service(csr, snowplow_event)
except TypeError:
return {"message": "Citizen has already been invited"}, 400
active_service_request.sr_state_id = pending_service_state.sr_state_id
db.session.add(citizen)
db.session.commit()
if snowplow_event != "beginservice":
socketio.emit('update_customer_list', {}, room=csr.office_id)
result = self.citizen_schema.dump(citizen)
socketio.emit('update_active_citizen',
result.data,
room=csr.office_id)
return {'citizen': result.data, 'errors': result.errors}, 200
def post(self):
json_data = request.get_json()
if not json_data:
return {"message": "No input data received for creating service request"}, 400
csr = CSR.find_by_username(g.oidc_token_info['username'])
try:
service_request = self.service_request_schema.load(json_data['service_request']).data
except ValidationError as err:
return {"message": err.messages}, 422
except KeyError as err:
print (err)
return {"message": str(err)}
active_sr_state = SRState.get_state_by_name("Active")
complete_sr_state = SRState.get_state_by_name("Complete")
citizen_state = CitizenState.query.filter_by(cs_state_name="Active").first()
citizen = Citizen.query.get(service_request.citizen_id)
service = Service.query.get(service_request.service_id)
if citizen is None:
return {"message": "No matching citizen found for citizen_id"}, 400
if service is None:
return {"message": "No matching service found for service_id"}, 400
# Find the currently active service_request and close it (if it exists)
for req in citizen.service_reqs:
if req.sr_state_id == active_sr_state.sr_state_id:
req.sr_state_id = complete_sr_state.sr_state_id
req.finish_service(csr, clear_comments=False)
db.session.add(req)
service_request.sr_state_id = active_sr_state.sr_state_id
# Only add ticket creation period and ticket number if it's their first service_request
if len(citizen.service_reqs) == 0:
period_state_ticket_creation = PeriodState.get_state_by_name("Ticket Creation")
ticket_create_period = Period(
csr_id=csr.csr_id,
reception_csr_ind=csr.receptionist_ind,
ps_id=period_state_ticket_creation.ps_id,
time_start=citizen.get_service_start_time(),
time_end=datetime.now()
)
service_request.periods.append(ticket_create_period)
# Move start_time back 6 hours to account for DST and UTC offsets
# It's only important that the number carries over _around_ midnight
offset_start_time = citizen.start_time - timedelta(hours=6)
service_count = ServiceReq.query \
.join(ServiceReq.citizen, aliased=True) \
.filter(Citizen.start_time >= offset_start_time.strftime("%Y-%m-%d")) \
.filter_by(office_id=csr.office_id) \
.join(ServiceReq.service, aliased=True) \
.filter_by(prefix=service.prefix) \
.count()
citizen.ticket_number = service.prefix + str(service_count)
else:
period_state_being_served = PeriodState.get_state_by_name("Being Served")
ticket_create_period = Period(
csr_id=csr.csr_id,
reception_csr_ind=csr.receptionist_ind,
ps_id=period_state_being_served.ps_id,
time_start=datetime.now()
)
service_request.periods.append(ticket_create_period)
citizen.cs_id = citizen_state.cs_id
# See whether first service, or next service.
if len(citizen.service_reqs) == 0:
snowplow_event = "chooseservice"
citizen.service_count = 1
else:
snowplow_event = "additionalservice"
citizen.service_count = citizen.service_count + 1
db.session.add(service_request)
db.session.add(citizen)
db.session.commit()
SnowPlow.choose_service(service_request, csr, snowplow_event)
citizen_result = self.citizen_schema.dump(citizen)
socketio.emit('update_active_citizen', citizen_result.data, room=csr.office_id)
result = self.service_request_schema.dump(service_request)
return {'service_request': result.data,
'errors': result.errors}, 201
def post(self):
lock = FileLock("lock/invite_citizen.lock")
with lock:
csr = CSR.find_by_username(g.oidc_token_info['username'])
active_citizen_state = CitizenState.query.filter_by(
cs_state_name='Active').first()
waiting_period_state = PeriodState.get_state_by_name("Waiting")
citizen = None
try:
qt_xn_csr_ind = request.get_json().get('qt_xn_csr_ind')
except AttributeError:
qt_xn_csr_ind = csr.qt_xn_csr_ind
if qt_xn_csr_ind:
citizen = Citizen.query \
.filter_by(qt_xn_citizen_ind=1, cs_id=active_citizen_state.cs_id, office_id=csr.office_id) \
.join(Citizen.service_reqs) \
.join(ServiceReq.periods) \
.filter_by(ps_id=waiting_period_state.ps_id) \
.filter(Period.time_end.is_(None)) \
.order_by(Citizen.priority, Citizen.citizen_id) \
.first()
else:
citizen = Citizen.query \
.filter_by(qt_xn_citizen_ind=0, cs_id=active_citizen_state.cs_id, office_id=csr.office_id) \
.join(Citizen.service_reqs) \
.join(ServiceReq.periods) \
.filter_by(ps_id=waiting_period_state.ps_id) \
.filter(Period.time_end.is_(None)) \
.order_by(Citizen.priority, Citizen.citizen_id) \
.first()
# Either no quick txn citizens for the quick txn csr, or vice versa
if citizen is None:
citizen = Citizen.query \
.filter_by(cs_id=active_citizen_state.cs_id, office_id=csr.office_id) \
.join(Citizen.service_reqs) \
.join(ServiceReq.periods) \
.filter_by(ps_id=waiting_period_state.ps_id) \
.filter(Period.time_end.is_(None)) \
.order_by(Citizen.priority, Citizen.citizen_id) \
.first()
if citizen is None:
return {"message": "There is no citizen to invite"}, 400
db.session.refresh(citizen)
active_service_request = citizen.get_active_service_request()
try:
active_service_request.invite(csr, "invitecitizen")
except TypeError:
return {
"message": "Error inviting citizen. Please try again."
}, 400
active_service_state = SRState.get_state_by_name("Active")
active_service_request.sr_state_id = active_service_state.sr_state_id
db.session.add(citizen)
db.session.commit()
socketio.emit('update_customer_list', {}, room=csr.office_id)
socketio.emit('citizen_invited', {},
room='sb-%s' % csr.office.office_number)
result = self.citizen_schema.dump(citizen)
socketio.emit('update_active_citizen',
result.data,
room=csr.office_id)
return {'citizen': result.data, 'errors': result.errors}, 200