'"Completed date"',
    '"Sprint estimate"',
    '"Total working hours"',
    '"Team"',
    '"Assigned to"',
    '"Ticket extra"',
    '"Total estimate"',
    '"Finalizar no sprint"',
    '"Status"\n'
]

burndown_body = []
for ticket in tickets:
    assigned_to = '-'
    if ticket.assigned_to_id is not None:
        assigned_to = api.user(id=ticket.assigned_to_id).name.encode('ascii', 'ignore')

    burndown_body.append([
        str(ticket.number),
        str(ticket.completed_date or '-'),
        str(ticket.total_estimate),
        str(ticket.total_working_hours),
        '"%s"' % ticket.custom_fields['Equipe'],
        '"%s"' % assigned_to,
        '"%s"' % ticket.custom_fields['Ticket extra?'],
        '"%s"' % ticket.custom_fields['Estimativa inicial para acabar'],
        '"%s"' % ticket.custom_fields['Finaliza no sprint?'],
        '"%s"\n' % ticket.status
    ])

# sorting by team