async def send_mail(self, message, guild):
self.bot.prom.tickets_message.inc({})
if not guild:
await message.channel.send(ErrorEmbed("The server was not found."))
return
try:
member = await guild.fetch_member(message.author.id)
except discord.NotFound:
await message.channel.send(
ErrorEmbed(
"You are not in that server, and the message is not sent.")
)
return
data = await tools.get_data(self.bot, guild.id)
category = await guild.get_channel(data[2])
if not category:
await message.channel.send(
ErrorEmbed(
"A ModMail category is not found. The bot is not set up properly in the server."
))
return
if message.author.id in data[9]:
await message.channel.send(
ErrorEmbed(
"That server has blacklisted you from sending a message there."
))
return
channel = None
for text_channel in await guild.text_channels():
if tools.is_modmail_channel(text_channel, message.author.id):
channel = text_channel
break
if channel is None:
self.bot.prom.tickets.inc({})
name = "".join([
x for x in message.author.name.lower()
if x not in string.punctuation and x.isprintable()
])
if name:
name = name + f"-{message.author.discriminator}"
else:
name = message.author.id
try:
channel = await guild.create_text_channel(
name=name,
category=category,
topic=
f"ModMail Channel {message.author.id} {message.channel.id} (Please do "
"not change this)",
)
except discord.HTTPException as e:
await message.channel.send(
ErrorEmbed(
"An HTTPException error occurred. Please contact an admin on the server "
f"with the following information: {e.text} ({e.code})."
))
return
log_channel = await guild.get_channel(data[4])
if log_channel:
embed = Embed(
title="New Ticket",
colour=0x00FF00,
timestamp=True,
)
embed.set_footer(
f"{message.author.name}#{message.author.discriminator} | "
f"{message.author.id}",
message.author.avatar_url,
)
try:
await log_channel.send(embed)
except discord.Forbidden:
pass
prefix = await tools.get_guild_prefix(self.bot, guild)
embed = Embed(
"New Ticket",
"Type a message in this channel to reply. Messages starting with the server prefix "
f"`{prefix}` are ignored, and can be used for staff discussion. Use the command "
f"`{prefix}close [reason]` to close this ticket.",
timestamp=True,
)
embed.add_field("User",
f"<@{message.author.id}> ({message.author.id})")
embed.add_field(
"Roles",
"*None*" if len(member._roles) == 0 else
" ".join([f"<@&{x}>" for x in member._roles])
if len(" ".join([f"<@&{x}>" for x in member._roles])) <= 1024
else f"*{len(member._roles)} roles*",
)
embed.set_footer(f"{message.author} | {message.author.id}",
message.author.avatar_url)
roles = []
for role in data[8]:
if role == guild.id:
roles.append("@everyone")
elif role == -1:
roles.append("@here")
else:
roles.append(f"<@&{role}>")
try:
await channel.send(" ".join(roles), embed=embed)
except discord.HTTPException:
await message.channel.send(
ErrorEmbed(
"The bot is missing permissions. Please contact an admin on the server."
))
return
if data[5]:
embed = Embed(
"Greeting Message",
tools.tag_format(data[5], message.author),
colour=0xFF4500,
timestamp=True,
)
embed.set_footer(f"{guild.name} | {guild.id}", guild.icon_url)
await message.channel.send(embed)
embed = Embed("Message Sent",
message.content,
colour=0x00FF00,
timestamp=True)
embed.set_footer(f"{guild.name} | {guild.id}", guild.icon_url)
files = []
for file in message.attachments:
saved_file = io.BytesIO()
await file.save(saved_file)
files.append(discord.File(saved_file, file.filename))
dm_message = await message.channel.send(embed, files=files)
embed.title = "Message Received"
embed.set_footer(
f"{message.author.name}#{message.author.discriminator} | {message.author.id}",
message.author.avatar_url,
)
for count, attachment in enumerate(
[attachment.url for attachment in dm_message.attachments],
start=1):
embed.add_field(f"Attachment {count}", attachment, False)
for file in files:
file.reset()
try:
await channel.send(embed, files=files)
except discord.Forbidden:
await dm_message.delete()
await message.channel.send(
ErrorEmbed(
"The bot is missing permissions. Please contact an admin on the server."
))
async def send_mail_mod(self, message, prefix, anon=False, snippet=False):
self.bot.prom.tickets_message.inc({})
data = await tools.get_data(self.bot, message.guild.id)
user = tools.get_modmail_user(message.channel)
if user.id in data[9]:
await message.channel.send(
ErrorEmbed(
"That user is blacklisted from sending a message here. You need to whitelist "
"them before you can send them a message."))
return
try:
member = await message.guild.fetch_member(user.id)
except discord.NotFound:
await message.channel.send(
ErrorEmbed(
f"The user was not found. Use `{prefix}close [reason]` to close this channel."
))
return
if snippet is True:
message.content = tools.tag_format(message.content, member)
embed = Embed("Message Received",
message.content,
colour=0xFF4500,
timestamp=True)
embed.set_author(
str(message.author) if anon is False else "Anonymous#0000",
message.author.avatar_url if anon is False else
"https://cdn.discordapp.com/embed/avatars/0.png",
)
embed.set_footer(f"{message.guild.name} | {message.guild.id}",
message.guild.icon_url)
files = []
for file in message.attachments:
saved_file = io.BytesIO()
await file.save(saved_file)
files.append(discord.File(saved_file, file.filename))
dm_channel = tools.get_modmail_channel(self.bot, message.channel)
try:
dm_message = await dm_channel.send(embed, files=files)
except discord.Forbidden:
await message.channel.send(
ErrorEmbed(
"The message could not be sent. The user might have disabled Direct Messages."
))
return
embed.title = "Message Sent"
embed.set_author(
str(message.author)
if anon is False else f"{message.author} (Anonymous)",
message.author.avatar_url,
)
embed.set_footer(f"{member} | {member.id}", member.avatar_url)
for count, attachment in enumerate(
[attachment.url for attachment in dm_message.attachments],
start=1):
embed.add_field(f"Attachment {count}", attachment, False)
for file in files:
file.reset()
await message.channel.send(embed, files=files)
try:
await message.delete()
except (discord.Forbidden, discord.NotFound):
pass