def ticketAction2(ticket_id, action):
start_time = time()
result = create_default_result()
result2 = create_default_result()
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
# Apply the action to the ticket
result.update(
ticket_actions(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)), ticket_id,
action, request.query.email,
user_auth.get_email_from_id(request.query.o)))
# Update table for this user
result.update(
user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)),
request.query.email))
result2.update(
user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)), "inbox"))
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': request.query.email})
result.update({'username_id': request.query.o})
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'summary': get_summary_info()})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
result2.update({'urgent': get_urgent_tickets(rt_object)})
result2.update({'summary': get_summary_info()})
result2.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
if request.query.email == 'inbox' or request.query.email == 'unknown':
return template('ticket_list', result)
else:
return template('detail', result, tickets2=result2)
def archivedTickets():
global emailGlobal
email = emailGlobal
start_time = time()
result = create_default_result()
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': email})
result.update({'username_id': request.query.o})
result.update(
user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)), email))
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'summary': get_summary_info()})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
return template('archive', result, tickets2=result)
def email_detail(email):
global emailGlobal
emailGlobal = email
start_time = time()
result = create_default_result()
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': email})
result.update({'username_id': request.query.o})
result.update(user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
), email))
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
result.update({'summary:': get_summary_info()})
if email == 'dir' or email == 'dir-inbox' or email == 'unknown' or not email:
return template('ticket_list', result)
else:
return template('detail', result)
def test_user_tickets_details_unknown_email():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
test_config = DITICConfig()
test_config.email_to_user = {
'*****@*****.**': 'Vapi',
'*****@*****.**': 'Alex',
}
with pytest.raises(ValueError) as value_error:
user_tickets_details(rt_object, '*****@*****.**')
assert 'Unknown email/user:' in str(value_error)
def test_user_tickets_details_unknown_email():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
test_config = DITICConfig()
test_config.email_to_user = {
'*****@*****.**': 'Vapi',
'*****@*****.**': 'Alex',
}
with pytest.raises(ValueError) as value_error:
user_tickets_details(rt_object, '*****@*****.**')
assert 'Unknown email/user:' in str(value_error)
def test_user_tickets_details_known_email():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
result = user_tickets_details(rt_object, '*****@*****.**')
assert result == {
'email_limit':
{
'new': 7,
'open': 1,
'rejected': 7
},
'number_tickets_per_status':
{
u'open': 1
},
'tickets':
{
u'open':
{
u'26':
[
{
u'cf.{is - informatica e sistemas}': u'dir-inbox',
u'cf.{servico}': u'csc-gsiic',
'id': u'887677',
'kanban_actions':
{
'back': True,
'decrease_priority': True,
'forward': True,
'increase_priority': True,
'interrupted': True,
'stalled': True
},
u'owner': u'*****@*****.**',
u'priority': u'26',
u'status': u'open',
u'subject': u'create rt dashboard'
}
]
}
}
}
def test_user_tickets_details_dir_inbox():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: nobody',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
result = user_tickets_details(rt_object, 'dir-inbox')
assert rt_object.data == {
'query': 'Queue = "general" AND "CF.{IS - Informatica e Sistemas}" = "DIR-INBOX" '
'AND Owner = "Nobody" AND Status != "resolved" AND Status != "deleted" ',
'format': 'l'
}
assert result == {
'tickets':
{
u'26':
[
{
u'status': u'open',
u'priority': u'26',
'kanban_actions':
{
'increase_priority': True,
'decrease_priority': True,
'back': True,
'interrupted': False,
'stalled': False,
'forward': False
},
u'owner': u'nobody',
u'cf.{is - informatica e sistemas}': u'dir-inbox',
u'id': u'887677',
u'cf.{servico}': u'csc-gsiic',
u'subject': u'create rt dashboard'
}
]
},
'email_limit': {},
'number_tickets_per_status':
{
'dir-inbox': 1
}
}
def test_user_tickets_details_unknown():
rt_object = RTApiMock()
rt_object.set_return(
[
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
]
)
result = user_tickets_details(rt_object, 'unknown')
assert 'Owner != "Nobody"' in rt_object.data['query']
assert result == {
'tickets':
{
u'26':
[
{
u'status': u'open',
u'priority': u'26',
'kanban_actions':
{
'increase_priority': False,
'decrease_priority': False,
'back': False,
'interrupted': False,
'stalled': False,
'forward': False
},
u'owner': u'*****@*****.**',
u'cf.{is - informatica e sistemas}': u'dir-inbox',
u'id': u'887677',
u'cf.{servico}': u'csc-gsiic',
u'subject': u'create rt dashboard'
}
]
},
'email_limit': {},
'number_tickets_per_status':
{
'unknown': 1
}
}
def ticket_action2(ticket_id, action):
start_time = time()
result = create_default_result()
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
# Apply the action to the ticket
result.update(ticket_actions(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
),
ticket_id,
action,
request.query.email, user_auth.get_email_from_id(request.query.o)
))
# Update table for this user
result.update(user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
), request.query.email))
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': request.query.email})
result.update({'username_id': request.query.o})
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
#update all
if request.query.email == 'dir' or request.query.email == 'dir-inbox' or request.query.email == 'unknown':
return template('ticket_list', result)
elif request.query.email == 'history':
return template('history', result)
else:
return template('detail', result)
def archive_ticket(ticket_id,action):
start_time = time()
result = create_default_result()
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
# Apply the action to the ticket
result.update(ticket_actions(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
),
ticket_id,
action,
request.query.email, user_auth.get_email_from_id(request.query.o)
))
# Update table for this user
result.update(user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
), request.query.email))
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': request.query.email})
result.update({'username_id': request.query.o})
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
modify_ticket(
rt_object,
ticket_id,
{
'status': 'archived',
}
)
return template('history', result)
def archive_tickets_server(email):
start_time = time()
result = create_default_result()
dictResultRes = user_get_resolved_tickets(rt_object, email)
listTickets = getTicketsIds(dictResultRes)
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
for i in range(len(listTickets)):
# Apply the action to the ticket
result.update(ticket_actions(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
),
listTickets[i],
'forward',
request.query.email, user_auth.get_email_from_id(request.query.o)
))
# Update table for this user
result.update(user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
), request.query.email))
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': request.query.email})
result.update({'username_id': request.query.o})
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
result.update({'summary:': get_summary_info()})
os.system('update_statistics')
os.system("generate_summary_file")
return template('detail', result)
def test_user_tickets_details_dir_inbox():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: nobody',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
result = user_tickets_details(rt_object, 'dir-inbox')
assert rt_object.data == {
'query':
'Queue = "general" AND "CF.{IS - Informatica e Sistemas}" = "DIR-INBOX" '
'AND Owner = "Nobody" AND Status != "resolved" AND Status != "deleted" ',
'format':
'l'
}
assert result == {
'tickets': {
u'26': [{
u'status': u'open',
u'priority': u'26',
'kanban_actions': {
'increase_priority': True,
'decrease_priority': True,
'back': True,
'interrupted': False,
'stalled': False,
'forward': False
},
u'owner': u'nobody',
u'cf.{is - informatica e sistemas}': u'dir-inbox',
u'id': u'887677',
u'cf.{servico}': u'csc-gsiic',
u'subject': u'create rt dashboard'
}]
},
'email_limit': {},
'number_tickets_per_status': {
'dir-inbox': 1
}
}
def test_user_tickets_details_known_email():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
result = user_tickets_details(rt_object, '*****@*****.**')
assert result == {
'email_limit': {
'new': 7,
'open': 1,
'rejected': 7
},
'number_tickets_per_status': {
u'open': 1
},
'tickets': {
u'open': {
u'26': [{
u'cf.{is - informatica e sistemas}': u'dir-inbox',
u'cf.{servico}': u'csc-gsiic',
'id': u'887677',
'kanban_actions': {
'back': True,
'decrease_priority': True,
'forward': True,
'increase_priority': True,
'interrupted': True,
'stalled': True
},
u'owner': u'*****@*****.**',
u'priority': u'26',
u'status': u'open',
u'subject': u'create rt dashboard'
}]
}
}
}
def email_detail(email):
global emailGlobal
emailGlobal = email
start_time = time()
result = create_default_result()
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': email})
result.update({'username_id': request.query.o})
result.update(
user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)), email))
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
result.update({'summary:': get_summary_info()})
result.update({'dir_inbox_limit': my_config.get_dir_inbox_limit()})
if email == 'dir':
print email
return template('dir', result)
elif email == 'dir-inbox':
print email
return template('dir-inbox', result)
elif email == 'unknown' or not email:
print email
return template('ticket_list', result)
else:
print email
return template('detail', result)
def test_user_tickets_details_unknown():
rt_object = RTApiMock()
rt_object.set_return([
u'id: ticket/887677',
u'owner: [email protected]',
u'subject: create rt dashboard',
u'status: open',
u'priority: 26',
u'cf.{servico}: csc-gsiic',
u'cf.{is - informatica e sistemas}: dir-inbox',
])
result = user_tickets_details(rt_object, 'unknown')
assert 'Owner != "Nobody"' in rt_object.data['query']
assert result == {
'tickets': {
u'26': [{
u'status': u'open',
u'priority': u'26',
'kanban_actions': {
'increase_priority': False,
'decrease_priority': False,
'back': False,
'interrupted': False,
'stalled': False,
'forward': False
},
u'owner': u'*****@*****.**',
u'cf.{is - informatica e sistemas}': u'dir-inbox',
u'id': u'887677',
u'cf.{servico}': u'csc-gsiic',
u'subject': u'create rt dashboard'
}]
},
'email_limit': {},
'number_tickets_per_status': {
'unknown': 1
}
}
def ticket_action_2(ticket_id, action):
start_time = time()
result = create_default_result()
if request.query.o == "" or not user_auth.check_id(request.query.o):
result.update({"message": ""})
return template("auth", result)
# Apply the action to the ticket
result.update(
ticket_actions(
user_auth.get_rt_object_from_email(user_auth.get_email_from_id(request.query.o)),
ticket_id,
action,
request.query.email,
user_auth.get_email_from_id(request.query.o),
)
)
# Update table for this user
result.update(
user_tickets_details(
user_auth.get_rt_object_from_email(user_auth.get_email_from_id(request.query.o)), request.query.email
)
)
result.update({"username": user_auth.get_email_from_id(request.query.o)})
result.update({"email": request.query.email})
result.update({"username_id": request.query.o})
# Is there any URGENT ticket?
result.update({"urgent": get_urgent_tickets(rt_object)})
result.update({"time_spent": "%0.2f seconds" % (time() - start_time)})
if request.query.email == "dir" or request.query.email == "dir-inbox" or request.query.email == "unknown":
return template("ticket_list", result)
else:
return template("detail", result)
def email_detail(email):
start_time = time()
global emailGlobal
emailGlobal=email
result = create_default_result()
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': email})
result.update({'username_id': request.query.o})
result.update(user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)
), email))
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
today = date.today().isoformat()
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
result.update({'statistics': get_statistics(get_date(30, today), today)})
if email == 'dir' or email == 'dir-inbox':
return template('dir', result)
elif email == 'history':
return template('history', result)
elif email == 'main' or email == 'unknown':
return template('entrance_summary', result)
elif email == 'new_ticket':
return template('newticket', result)
elif email == 'statistic':
return template('statistic', result)
else:
return template('detail', result)
def email_detail(email):
start_time = time()
result = create_default_result()
if request.query.o == "" or not user_auth.check_id(request.query.o):
result.update({"message": ""})
return template("auth", result)
result.update({"username": user_auth.get_email_from_id(request.query.o)})
result.update({"email": email})
result.update({"username_id": request.query.o})
result.update(
user_tickets_details(user_auth.get_rt_object_from_email(user_auth.get_email_from_id(request.query.o)), email)
)
# Is there any URGENT ticket?
result.update({"urgent": get_urgent_tickets(rt_object)})
result.update({"time_spent": "%0.2f seconds" % (time() - start_time)})
if email == "dir" or email == "dir-inbox" or email == "unknown":
return template("ticket_list", result)
else:
return template("detail", result)
def search():
start_time = time()
result = create_default_result()
result2 = create_default_result()
result3 = create_default_result()
if request.query.o == '' or not user_auth.check_id(request.query.o):
result.update({'message': ''})
return template('auth', result)
search = request.forms.get('search')
result2.update(
user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)), "inbox"))
result.update(
search_tickets(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)), search))
result3.update(
user_tickets_details(
user_auth.get_rt_object_from_email(
user_auth.get_email_from_id(request.query.o)),
user_auth.get_email_from_id(request.query.o)))
# Is there any URGENT ticket?
result3.update({'urgent': get_urgent_tickets(rt_object)})
result3.update({'summary': get_summary_info()})
result3.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'email': search})
result.update({'username_id': request.query.o})
result.update({'summary': get_summary_info()})
result2.update({'urgent': get_urgent_tickets(rt_object)})
result2.update({'summary': get_summary_info()})
result2.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
#Vamos buscar os campos de Tickets de um determinado utilizador e fazemos merge
res2 = result2['tickets']
res3 = result3['tickets']
allTickets = res2.copy()
res2.clear()
lst2 = filterTicketStatus(res3)
lst = refineTicketSearch(allTickets, lst2, search)
ticketsDic = dict()
ticketsDic['tickets'] = lst
return template('search', result, tickets2=ticketsDic)
