def transfer_message(account_id, callback, __):
"""
This function prompts the user to go to ask someone.
:param account_id: user account id.
:param callback: Business type.
"""
fmt = _("Your question will be directly delivered to the person "
"in charge of {type} to answer your question directly.")
content1 = make_i18n_text(
"Your question will be directly delivered to "
"the person in charge of {type} "
"to answer your question directly.".format(type=TYPES[callback]),
"transfer_message",
fmt,
type=callback)
fmt1 = _(
"Please tell me your question.\n\nOnly one message can be delivered. "
"Please write your question at one go.")
content2 = make_i18n_text(
"Please tell me your question.\n\n"
"Only one message can be delivered. "
"Please write your question at one go.", "transfer_message", fmt1)
yield asyncio.sleep(0.5)
set_replace_user_info(account_id, 'wait_in', 'doing', callback)
yield push_messages(account_id, [content1, content2])
def enquire_message(account_id, callback, __):
"""
This function prompts the user for a message.
:param account_id: user account id.
:param callback: Callback corresponding to business type.
"""
fmt = _("You have selected {type}. Please tell me your question.")
content1 = make_i18n_text(
"You have selected {type}. "
"Please tell me your question.".format(type=TYPES[callback]),
"enquire_message",
fmt,
type=callback)
fmt = _("Only one message can be delivered. "
"Please write your question at one go.")
content2 = make_i18n_text(
"Only one message can be delivered. "
"Please write your question at one go.", "enquire_message", fmt)
yield asyncio.sleep(0.5)
set_replace_user_info(account_id, 'wait_in', 'doing', callback)
yield push_messages(account_id, [content1, content2])
def enquire(account_id, __, ___):
"""
This function handles the user's selection of ask a person
:param account_id: user account id.
"""
set_replace_user_info(account_id, "none", "doing", "none")
fmt = _("Select a task related to your question.")
content = make_i18n_text("Select a task related to your question.",
"enquire", fmt)
content["quickReply"] = create_quick_replay()
yield push_message(account_id, content)
def query(account_id, __, ___):
"""
This Function to deal "find FAQ" by task.
:param account_id: user account id.
"""
set_replace_user_info(account_id, "none", "doing", "none")
fmt = _("Please select an work-related item that you would like to know.")
content1 = make_i18n_text(
"Please select an work-related item "
"that you would like to know.", "query", fmt)
content2 = template_introduce()
yield push_messages(account_id, [content1, content2])