def view_ticket(request):
ticket_req = request.GET.get('ticket', '')
ticket = False
email = request.GET.get('email', '')
error_message = ''
if ticket_req and email:
parts = ticket_req.split('-')
queue = '-'.join(parts[0:-1])
ticket_id = parts[-1]
try:
ticket = Ticket.objects.get(id=ticket_id, queue__slug__iexact=queue, submitter_email__iexact=email)
except:
ticket = False
error_message = _('Invalid ticket ID or e-mail address. Please try again.')
if ticket:
if request.user.is_staff:
redirect_url = reverse('helpdesk_view', args=[ticket_id])
if request.GET.has_key('close'):
redirect_url += '?close'
return HttpResponseRedirect(redirect_url)
if request.GET.has_key('close') and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.views.staff import update_ticket
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
'new_status': Ticket.CLOSED_STATUS,
'public': 1,
'title': ticket.title,
'comment': _('Submitter accepted resolution and closed ticket'),
}
if ticket.assigned_to:
request.POST['owner'] = ticket.assigned_to.id
request.GET = {}
return update_ticket(request, ticket_id, public=True)
# redirect user back to this ticket if possible.
redirect_url = ''
if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
redirect_url = reverse('helpdesk_view', args=[ticket_id])
return render_to_response('helpdesk/public_view_ticket.html',
RequestContext(request, {
'ticket': ticket,
'helpdesk_settings': helpdesk_settings,
'next': redirect_url,
}))
return render_to_response('helpdesk/public_view_form.html',
RequestContext(request, {
'ticket': ticket,
'email': email,
'error_message': error_message,
'helpdesk_settings': helpdesk_settings,
}))
def view_ticket(request, ticket_id):
""" Show a ticket comments, accepts new comments from user """
ticket = get_object_or_404(Ticket, pk=ticket_id)
if request.method == 'POST':
if 'comment' in request.POST:
from helpdesk.views.staff import update_ticket
_resp = update_ticket(request, ticket.id, public=True)
del _resp
request.notifications.add(u"Комментарий успешно сохранен", 'success')
return {'ticket':ticket, 'current_view_name':'helpdesk_account_tickets_view'}
def view_ticket(request):
ticket_req = request.GET.get('ticket', '')
email = request.GET.get('email', '')
if ticket_req and email:
queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
try:
ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
except ObjectDoesNotExist:
error_message = _('Invalid ticket ID or e-mail address. Please try again.')
return render(request, 'helpdesk/public_view_form.html', {
'ticket': False,
'email': email,
'error_message': error_message,
'helpdesk_settings': helpdesk_settings,
})
else:
if request.user.is_staff:
redirect_url = reverse('helpdesk:view', args=[ticket_id])
if 'close' in request.GET:
redirect_url += '?close'
return HttpResponseRedirect(redirect_url)
if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.views.staff import update_ticket
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
'new_status': Ticket.CLOSED_STATUS,
'public': 1,
'title': ticket.title,
'comment': _('Submitter accepted resolution and closed ticket'),
}
if ticket.assigned_to:
request.POST['owner'] = ticket.assigned_to.id
request.GET = {}
return update_ticket(request, ticket_id, public=True)
# redirect user back to this ticket if possible.
redirect_url = ''
if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
redirect_url = reverse('helpdesk:view', args=[ticket_id])
return render(request, 'helpdesk/public_view_ticket.html', {
'ticket': ticket,
'helpdesk_settings': helpdesk_settings,
'next': redirect_url,
})
def view_ticket(request):
ticket_req = request.GET.get('ticket', '')
ticket = False
email = request.GET.get('email', '')
error_message = ''
if ticket_req:
parts = ticket_req.split('-')
queue = '-'.join(parts[0:-1])
ticket_id = parts[-1]
try:
ticket = Ticket.objects.get(id=ticket_id, owner=request.user)
if ticket.notify_owner:
ticket.notify_owner=False
ticket.save()
ticket.notify_owner=True
except:
ticket = False
error_message = _('Invalid ticket ID or e-mail address. Please try again.')
#print ticket
if ticket:
if request.GET.has_key('close') and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.views.staff import update_ticket
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
'new_status': Ticket.CLOSED_STATUS,
'public': 1,
'owner': ticket.owner.id,
'title': ticket.title,
'comment': _('Submitter accepted resolution and closed ticket'),
}
request.GET = {}
return update_ticket(request, ticket_id, public=True)
return render_to_response('helpdesk/public_view_ticket.html',
RequestContext(request, {
'ticket': ticket,
}))
return render_to_response('helpdesk/public_view_form.html',
RequestContext(request, {
'ticket': ticket,
'email': email,
'error_message': error_message,
}))
def view_ticket(request):
ticket_req = request.GET.get("ticket", "")
ticket = False
email = request.GET.get("email", "")
error_message = ""
if ticket_req and email:
parts = ticket_req.split("-")
queue = "-".join(parts[0:-1])
ticket_id = parts[-1]
try:
ticket = Ticket.objects.get(id=ticket_id, queue__slug__iexact=queue, submitter_email__iexact=email)
except:
ticket = False
error_message = _("Invalid ticket ID or e-mail address. Please try again.")
if ticket:
if request.GET.has_key("close") and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.views.staff import update_ticket
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
"new_status": Ticket.CLOSED_STATUS,
"public": 1,
"owner": ticket.assigned_to.id,
"title": ticket.title,
"comment": _("Submitter accepted resolution and closed ticket"),
}
request.GET = {}
return update_ticket(request, ticket_id, public=True)
return render_to_response("helpdesk/public_view_ticket.html", RequestContext(request, {"ticket": ticket}))
return render_to_response(
"helpdesk/public_view_form.html",
RequestContext(request, {"ticket": ticket, "email": email, "error_message": error_message}),
)
def view_ticket(request):
ticket_req = request.GET.get('ticket', None)
email = request.GET.get('email', None)
if ticket_req and email:
queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
try:
ticket = Ticket.objects.get(id=ticket_id,
submitter_email__iexact=email)
except ObjectDoesNotExist:
error_message = _(
'Invalid ticket ID or e-mail address. Please try again.')
else:
if request.user.is_staff:
redirect_url = reverse('helpdesk:view', args=[ticket_id])
if 'close' in request.GET:
redirect_url += '?close'
return HttpResponseRedirect(redirect_url)
if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.views.staff import update_ticket
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
'new_status':
Ticket.CLOSED_STATUS,
'public':
1,
'title':
ticket.title,
'comment':
_('Submitter accepted resolution and closed ticket'),
}
if ticket.assigned_to:
request.POST['owner'] = ticket.assigned_to.id
request.GET = {}
return update_ticket(request, ticket_id, public=True)
# redirect user back to this ticket if possible.
redirect_url = ''
if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
redirect_url = reverse('helpdesk:view', args=[ticket_id])
return render(
request, 'helpdesk/public_view_ticket.html', {
'ticket': ticket,
'helpdesk_settings': helpdesk_settings,
'next': redirect_url,
})
elif ticket_req is None and email is None:
error_message = None
else:
error_message = _(
'Missing ticket ID or e-mail address. Please try again.')
return render(
request, 'helpdesk/public_view_form.html', {
'ticket': False,
'email': email,
'error_message': error_message,
'helpdesk_settings': helpdesk_settings,
})
def view_ticket(request):
ticket_req = request.GET.get('ticket', None)
email = request.GET.get('email', None)
key = request.GET.get('key', '')
if not (ticket_req and email):
if ticket_req is None and email is None:
return search_for_ticket(request)
else:
return search_for_ticket(
request,
_('Missing ticket ID or e-mail address. Please try again.'))
queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
try:
if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC'
) and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
ticket = Ticket.objects.get(id=ticket_id,
submitter_email__iexact=email)
else:
ticket = Ticket.objects.get(id=ticket_id,
submitter_email__iexact=email,
secret_key__iexact=key)
except (ObjectDoesNotExist, ValueError):
return search_for_ticket(
request,
_('Invalid ticket ID or e-mail address. Please try again.'))
if is_helpdesk_staff(request.user):
redirect_url = reverse('helpdesk:view', args=[ticket_id])
if 'close' in request.GET:
redirect_url += '?close'
return HttpResponseRedirect(redirect_url)
if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.views.staff import update_ticket
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
'new_status': Ticket.CLOSED_STATUS,
'public': 1,
'title': ticket.title,
'comment': _('Submitter accepted resolution and closed ticket'),
}
if ticket.assigned_to:
request.POST['owner'] = ticket.assigned_to.id
request.GET = {}
return update_ticket(request, ticket_id, public=True)
# redirect user back to this ticket if possible.
redirect_url = ''
if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
redirect_url = reverse('helpdesk:view', args=[ticket_id])
return render(
request, 'helpdesk/public_view_ticket.html', {
'key': key,
'mail': email,
'ticket': ticket,
'helpdesk_settings': helpdesk_settings,
'next': redirect_url,
})
def view_ticket(request):
ticket_req = request.GET.get('ticket', '')
ticket = False
email = request.GET.get('email', '')
error_message = ''
if ticket_req and email:
parts = ticket_req.split('-')
queue = '-'.join(parts[0:-1])
ticket_id = parts[-1]
try:
ticket = Ticket.objects.get(id=ticket_id,
queue__slug__iexact=queue,
submitter_email__iexact=email)
except:
ticket = False
error_message = _(
'Invalid ticket ID or e-mail address. Please try again.')
if ticket:
if request.user.is_staff:
redirect_url = reverse('helpdesk_view', args=[ticket_id])
if 'close' in request.GET:
redirect_url += '?close'
return HttpResponseRedirect(redirect_url)
if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.views.staff import update_ticket
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
'new_status':
Ticket.CLOSED_STATUS,
'public':
1,
'title':
ticket.title,
'comment':
_('Submitter accepted resolution and closed ticket'),
}
if ticket.assigned_to:
request.POST['owner'] = ticket.assigned_to.id
request.GET = {}
return update_ticket(request, ticket_id, public=True)
# redirect user back to this ticket if possible.
redirect_url = ''
if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
redirect_url = reverse('helpdesk_view', args=[ticket_id])
return render_to_response(
'helpdesk/public_view_ticket.html',
RequestContext(
request, {
'ticket': ticket,
'helpdesk_settings': helpdesk_settings,
'next': redirect_url,
}))
return render_to_response(
'helpdesk/public_view_form.html',
RequestContext(
request, {
'ticket': ticket,
'email': email,
'error_message': error_message,
'helpdesk_settings': helpdesk_settings,
}))
