def support(user_id, urgent=False):
""" Handles every attempt to open support dialogue. Do not open if not urgent and not in working time """
time.sleep(1)
if not urgent:
# User trying to contact support in non working time
if not 17 <= datetime.datetime.today().hour < 22 or datetime.datetime.today().isoweekday() in [6, 7]:
buttons = [Button(title='Срочно', type='postback', payload='urgent')]
fb_bot.send_button_message(user_id, messages.non_working, buttons)
return
open_dialogue("fb_id", user_id)
buttons = [Button(title='Настройка', type='postback', payload='install'),
Button(title='Другое', type='postback', payload='sup_other')]
# Ask user to choose problem type
msg = messages.type_support
sub = get_info("sub", "fb_id", user_id)
if sub != '-' and int(get_info("verified", "fb_id", user_id)):
msg += f"\U000026A1 Ваша подписка: {sub}"
fb_bot.send_button_message(user_id, msg, buttons)
def vk_support(user_id, urgent=False):
""" Handles every attempt to open support dialogue. Does not open if not urgent and not in working time """
time.sleep(1)
keyboard = VkKeyboard(inline=True)
if not urgent:
# User trying to contact support in non working time
if not 17 <= datetime.datetime.today(
).hour < 22 or datetime.datetime.today().isoweekday() in [6, 7]:
keyboard.add_button("Срочная связь")
vk_send_message(user_id, messages.non_working,
keyboard.get_keyboard())
return
open_dialogue("vk_id", user_id)
keyboard.add_button("Первичная настройка")
keyboard.add_line()
keyboard.add_button("Другое")
keyboard.add_line()
keyboard.add_button("ZGC SHOP")
# Ask user to choose problem type
msg = messages.type_support
user_info = db_find_value('vk_id', user_id)
sub = user_info['sub']
if sub != '-' and int(user_info['verified']):
msg += f"\U000026A1 Ваша подписка: {sub}"
vk_send_message(user_id, msg, keyboard.get_keyboard())
def forward_to_support(message):
""" Forward all clients messages to support group if dialogue is open
Also send to support info about client's tariff """
time.sleep(1)
user_info = db_find_value("tg_id", message.chat.id)
user_state = user_info['state']
# transfer client's message to support group
tg_to_tg(config.group_id, message)
# Client sent a message after being reminded about the payment, open dialogue
if user_state == "REMINDED":
open_dialogue("tg_id", message.chat.id, state="PAY")
if message.photo:
filename = save_file(message,
folder=config.pay_imgs_path,
check=True)
autopay(message.chat.id, 'tg_id', filename)
# Client sent a photo after he has chosen the payment option. Consider this photo as payment screenshot
elif user_state == "PAY":
if message.photo:
filename = save_file(message,
folder=config.pay_imgs_path,
check=True)
autopay(message.chat.id, 'tg_id', filename)
# Notify client that his message was received (once per dialogue)
if user_info['received'] == "NO":
bot.send_message(
message.chat.id, "Ваше сообщение передано в поддержку. "
"Мы постараемся ответить как можно быстрее!")
update_clients(["tg_id", message.chat.id], ["received", "YES"])
def unknown_user(message):
""" Handle all messages if user is not identified """
time.sleep(1)
# Check if message text has '@' between some non-space symbols
if not message.text or not re.findall(r"\S+@\S+", message.text):
bot.send_message(message.chat.id, messages.send_email)
return
email = re.findall(r"\S+@\S+", message.text)[0].lower()
# Suppose user entered email, look for it in database
email_info = db_find_value("email", email)
# Email not found, insert new row in DB with that email and user ID
if not email_info:
new_client(email, "tg_id", message.chat.id)
initial_buttons(message)
# Email is already used by user with other ID, ask to immediately contact us
elif email_info['tg_id'] != "0":
new_client("-", "tg_id", message.chat.id)
open_dialogue("tg_id", message.chat.id)
initial_buttons(message, messages.email_already_used)
# Email found in DB and not used by other ID, update DB
else:
update_clients(["email", email], ["tg_id", message.chat.id])
initial_buttons(message)
def support(message, urgent=False):
""" Handles every attempt to open support dialogue. Does not open if not urgent and not in working time """
time.sleep(1)
buttons = types.InlineKeyboardMarkup()
# User trying to contact support in non working time
if not urgent:
if not 17 <= datetime.datetime.today(
).hour < 22 or datetime.datetime.today().isoweekday() in [6, 7]:
buttons.add(
types.InlineKeyboardButton(text="Срочная связь",
callback_data="urgent"))
bot.send_message(message.chat.id,
messages.non_working,
reply_markup=buttons)
return
open_dialogue("tg_id", message.chat.id)
buttons = types.InlineKeyboardMarkup()
buttons.add(
types.InlineKeyboardButton(text="Первичная настройка",
callback_data="install"))
buttons.add(
types.InlineKeyboardButton(text="Другое", callback_data="other"))
buttons.add(
types.InlineKeyboardButton(text="ZGC SHOP", callback_data="market"))
# Ask user to choose problem type
msg = messages.type_support
user_info = db_find_value("tg_id", message.chat.id)
sub = user_info['sub']
if sub != '-' and int(user_info['verified']):
msg += f"\U000026A1 Ваша подписка: {sub}"
bot.send_message(message.chat.id, msg, reply_markup=buttons)
def pay(message):
""" Handles payment button """
time.sleep(1)
open_dialogue("tg_id", message.chat.id, state="PAY")
buttons = types.InlineKeyboardMarkup()
buttons.add(
types.InlineKeyboardButton(text="В рублях ₽ или в гривнах ₴",
callback_data="rub"))
buttons.add(
types.InlineKeyboardButton(text="В юанях ¥", callback_data="yuan"))
buttons.add(
types.InlineKeyboardButton(text="\U00002753 Связаться с поддержкой",
callback_data="sup"))
bot.send_message(message.chat.id, messages.pay_type, reply_markup=buttons)
def message_handler(message):
""" Check if user ID in base or ask for email, transfer message to TG group if identified client """
time.sleep(1)
user_id = message['sender']['id']
# Do not react on our own messages
if user_id == config.fb_group_id:
return
text = message['message'].get('text') if message.get('message') else ""
payload = message['postback'].get('payload') if message.get('postback') else None
user_info = db_find_value("fb_id", user_id)
# User ID not found in DB
if not user_info:
# Check if message text has '@' between some non-space symbols
if not text or not re.findall(r"\S+@\S+", text):
fb_bot.send_text_message(user_id, messages.send_email)
return
# Suppose user entered email, look for it in database
email = re.findall(r"\S+@\S+", text)[0].lower()
email_info = db_find_value("email", email)
# Email not found, insert new row in DB with that email and user ID
if not email_info:
new_client(email, "fb_id", user_id)
send_initial_buttons(user_id)
# Email is already used by user with other ID, ask to immediately contact us
elif email_info['fb_id'] != "0":
new_client("-", "fb_id", user_id)
open_dialogue("fb_id", user_id)
fb_bot.send_text_message(user_id, messages.email_already_used)
# Email found in DB and not used by other ID, update DB
else:
update_clients(["email", email], ["fb_id", user_id])
send_initial_buttons(user_id)
return
# User pushed buttons
if payload in ["pay", "trial", "sup", "turk", "urgent", "other", "rub", "yuan", "install", "sup_other",
"wish", "2", "4", "5"]:
buttons_handler(user_id, payload)
return
user_state = user_info['state']
# User identified, dialogue is open, transfer message to support
if user_state in ["OPEN", "REMINDED", "PAY"]:
forward_fb_to_tg(message)
# Notify user that we received his message (once per dialogue)
if user_info['received']:
fb_bot.send_text_message(user_id, "Ваше сообщение передано в поддержку. "
"Мы постараемся ответить как можно быстрее!")
update_clients(["fb_id", user_id], ["received", "YES"])
if user_state == "REMINDED":
open_dialogue("fb_id", user_id)
return
# User identified, dialogue is closed, ask him to use buttons
elif user_state == "CLOSED":
send_initial_buttons(user_id, reply=True)
return
# User pushed the feedback button after previous support conversation was closed.
# Suppose user entering one-message review
elif user_state == "ONE MESSAGE":
time_past = int(time.time()) - int(user_info['review_time'])
if time_past // 3600 >= 24:
fb_bot.send_text_message(user_id, messages.buttons_menu)
else:
forward_fb_to_tg(message, review=True)
fb_bot.send_text_message(user_id, "Спасибо за отзыв!")
update_clients(["fb_id", user_id], ["state", "CLOSED"])
def buttons_handler(user_id, payload):
""" Handles all available buttons """
time.sleep(1)
if payload == "pay":
open_dialogue("fb_id", user_id, state="PAY")
buttons = [Button(title='Рубли ₽ / Гривны ₴', type='postback', payload='rub'),
Button(title='Юани ¥', type='postback', payload='yuan'),
Button(title='\U00002753Поддержка', type='postback', payload='sup')]
fb_bot.send_button_message(user_id, messages.pay_type, buttons)
elif payload == "trial":
buttons = [Button(title='\U0001F4B4Оплата', type='postback', payload='pay'),
Button(title='\U00002753Поддержка', type='postback', payload='sup')]
fb_bot.send_button_message(user_id, messages.trial_text_vk, buttons)
elif payload == "turk":
buttons = [Button(title="Сайт обслуживания", type='web_url', url="http://tm.zgc.su"),
Button(title="Как подключить?", type='web_url',
url="https://sites.google.com/view/zgcvpn/try?authuser=0")]
fb_bot.send_button_message(user_id, messages.turk, buttons)
elif payload == "sup":
support(user_id)
elif payload == "urgent":
support(user_id, urgent=True)
elif payload == "other":
buttons= [Button(title='\U0001F193Попробовать', type='postback', payload='trial'),
Button(title='\U0001F1F9\U0001F1F2Туркменистан', type='postback', payload='turk'),
Button(title='\U0001F6D2ZGC SHOP', type='web_url', url='https://market.zgc.su')]
fb_bot.send_button_message(user_id, messages.buttons_menu, buttons)
elif payload == "rub":
fb_bot.send_text_message(user_id, messages.rub_text_vk)
elif payload == "yuan":
fb_bot.send_text_message(user_id, messages.yuan_text_vk)
elif payload == "install":
fb_bot.send_text_message(user_id, messages.first_install)
elif payload == "sup_other":
fb_bot.send_text_message(user_id, messages.support_vk)
# If user rated quality less than 5 and pushed feedback button, open dialogue for one message only
elif payload == "wish":
fb_bot.send_text_message(user_id, messages.get_better)
update_clients(["fb_id", user_id], ["state", "ONE MESSAGE"], ["review_time", f"{int(time.time())}"])
# Buttons to rate the quality of support
elif payload in ["2", "4", "5"]:
# User has already rated
if get_info("rate", "fb_id", user_id) != "0":
fb_bot.send_text_message(user_id, "Вы уже поставили оценку, спасибо!")
return
# Ask user to make review if he gave the highest rate
if payload == "5":
buttons = [Button(title="\U0001F49B Отзыв", type='web_url',
url=config.review_link)]
fb_bot.send_button_message(user_id, "Если вам понравился наш сервис - оставьте отзыв, "
"и мы предоставим вам 10 дней бесплатного VPN!\n\n"
"Когда оставите отзыв свяжитесь с нами для получения бонуса",
buttons)
# Ask user to write feedback
else:
buttons = [Button(title='\U0001F4A1 Пожелание', type='postback', payload='wish')]
fb_bot.send_button_message(user_id, "Мы можем что-то улучшить в обслуживании?", buttons)
bot.send_message(config.group_id, f"Клиент `{user_id}` поставил вам {payload}", parse_mode='Markdown')
update_clients(["fb_id", user_id], ["rate", payload])
def buttons_handler(user_id, button_text):
""" Handles all available buttons """
if button_text == "\U0001F4B4Оплата":
open_dialogue("vk_id", user_id, state="PAY")
keyboard = VkKeyboard(inline=True)
keyboard.add_button("В рублях ₽ или в гривнах ₴")
keyboard.add_line()
keyboard.add_button("В юанях ¥")
keyboard.add_line()
keyboard.add_button("\U00002753Связаться с поддержкой")
vk_send_message(user_id, messages.pay_type, keyboard.get_keyboard())
elif button_text == "В рублях ₽ или в гривнах ₴":
vk_send_message(user_id, messages.rub_text_vk, reply_keyboard())
elif button_text == "В юанях ¥":
vk_send_message(user_id, messages.yuan_text_vk, reply_keyboard())
elif button_text == "\U0001F193Попробовать":
keyboard = VkKeyboard(inline=True)
keyboard.add_button("\U0001F4B4Оплата")
keyboard.add_line()
keyboard.add_button("\U00002753Связаться с поддержкой")
vk_send_message(user_id, messages.trial_text_vk,
keyboard.get_keyboard())
elif button_text == "\U00002753Связаться с поддержкой":
vk_support(user_id)
elif button_text == "Срочная связь":
vk_support(user_id, urgent=True)
elif button_text == "Первичная настройка":
vk_send_message(user_id, messages.first_install, reply_keyboard())
elif button_text == "Другое":
vk_send_message(user_id, messages.support_vk, reply_keyboard())
elif button_text == "ZGC SHOP":
open_dialogue("vk_id", user_id)
vk_send_message(
user_id,
"Здравствуйте! Укажите, пожалуйста, продукт и вопросы по нему",
reply_keyboard())
elif button_text == "\U0001F4F0Узнать больше":
keyboard = VkKeyboard(inline=True)
keyboard.add_openlink_button("Блог",
"https://market.zgc.su/zgcvpnblog")
vk_send_message(
user_id,
"Узнайте как заблокировать рекламу, какие появились сервера и многое другое",
keyboard.get_keyboard())
elif button_text == "\U0001F1F9\U0001F1F2Туркменистан":
keyboard = VkKeyboard(inline=True)
keyboard.add_openlink_button("Сайт обслуживания", "http://tm.zgc.su")
keyboard.add_line()
keyboard.add_openlink_button(
"Как подключить?",
"https://sites.google.com/view/zgcvpn/try?authuser=0")
vk_send_message(user_id, messages.turk, keyboard.get_keyboard())
elif button_text == "\U0001F6D2ZGC SHOP":
keyboard = VkKeyboard(inline=True)
keyboard.add_openlink_button("\U0001F6D2 ZGC SHOP",
"https://market.zgc.su")
keyboard.add_line()
keyboard.add_button("Связаться с поддержкой")
vk_send_message(user_id, messages.shop, keyboard.get_keyboard())
elif button_text == "Связаться с поддержкой":
open_dialogue("vk_id", user_id)
vk_send_message(
user_id,
"Здравствуйте! Укажите, пожалуйста, продукт и вопросы по нему",
reply_keyboard())
elif button_text == "\U0001F91DСотрудничество":
keyboard = VkKeyboard(inline=True)
keyboard.add_openlink_button("Сделать предложение",
"https://zgcvpn.ru/partnership")
vk_send_message(user_id, messages.coop, keyboard.get_keyboard())
# If user rated quality less than 5 and pushed feedback button, open dialogue for one message only
elif button_text == "\U0001F4A1 Оставить пожелание":
vk_send_message(user_id, messages.get_better)
update_clients(["vk_id", user_id], ["state", "ONE MESSAGE"],
["review_time", f"{int(time.time())}"])
# Buttons to rate the quality of support
elif button_text in [
"\U0001F92C 1", "\U00002639 2", "\U0001F610 3", "\U0001F642 4",
"\U0001F600 5"
]:
keyboard = VkKeyboard(inline=True)
# User has already rated
if get_info("rate", "vk_id", user_id) != "0":
vk_send_message(user_id, "Вы уже поставили оценку, спасибо!")
return
rating = button_text[-1]
# Ask user to make review if he gave the highest rate
if rating == "5":
keyboard.add_openlink_button("\U0001F49B Оставить отзыв",
config.review_link)
vk_send_message(
user_id, "Если вам понравился наш сервис - оставьте отзыв, "
"и мы предоставим вам 10 дней бесплатного VPN!\n\n"
"Когда оставите отзыв свяжитесь с нами для получения бонуса",
keyboard=keyboard.get_keyboard())
# Ask user to write feedback
else:
keyboard.add_button("\U0001F4A1 Оставить пожелание")
vk_send_message(user_id,
"Мы можем что-то улучшить в обслуживании?",
keyboard=keyboard.get_keyboard())
time.sleep(1)
bot.send_message(config.group_id,
f"Клиент `{user_id}` поставил вам {rating}",
parse_mode='Markdown')
update_clients(["vk_id", user_id], ["rate", rating])
def vk_message_handler(event):
""" Check if user id in base or ask for email, transfer message to TG group if identified client """
user_id = event.user_id
text = event.message
user_info = db_find_value("vk_id", user_id)
# User ID not found in DB
if not user_info:
# Check if message text has '@' between some non-space symbols
if not text or not re.findall(r"\S+@\S+", text):
vk_send_message(user_id, messages.send_email, reply_keyboard())
return
# Suppose user entered email, look for it in database
email = re.findall(r"\S+@\S+", text)[0].lower()
email_info = db_find_value("email", email)
# Email not found, insert new row in DB with that email and user ID
if not email_info:
new_client(email, "vk_id", user_id)
vk_send_message(user_id, messages.buttons_menu, reply_keyboard())
# Email is already used by user with other ID, ask to immediately contact us
elif email_info['vk_id'] != "0":
new_client("-", "vk_id", user_id)
open_dialogue("vk_id", user_id)
vk_send_message(user_id, messages.email_already_used,
reply_keyboard())
# Email found in DB and not used by other ID, update DB
else:
update_clients(["email", email], ["vk_id", user_id])
vk_send_message(user_id, messages.buttons_menu, reply_keyboard())
return
# User pushed button
if text in [
"\U0001F4B4Оплата", "\U0001F193Попробовать",
"\U0001F1F9\U0001F1F2Туркменистан", "\U0001F4F0Узнать больше",
"\U0001F6D2ZGC SHOP", "\U0001F91DСотрудничество",
"\U00002753Связаться с поддержкой", "Срочная связь",
"В рублях ₽ или в гривнах ₴", "В юанях ¥", "Первичная настройка",
"Другое", "\U0001F92C 1", "\U00002639 2", "\U0001F610 3",
"\U0001F642 4", "\U0001F600 5", "\U0001F4A1 Оставить пожелание",
"ZGC SHOP", "Связаться с поддержкой"
]:
buttons_handler(user_id, text)
return
user_state = user_info['state']
# User identified, dialogue is open, transfer message to support
if user_state in ["OPEN", "REMINDED", "PAY"]:
forward_vk_to_tg(event, user_state=user_state)
# Notify user that we received his message (once per dialogue)
if user_info['received'] == 'NO':
vk_send_message(
user_id, "Ваше сообщение передано в поддержку. "
"Мы постараемся ответить как можно быстрее!", reply_keyboard())
update_clients(["vk_id", user_id], ["received", "YES"])
if user_state == "REMINDED":
open_dialogue("vk_id", user_id, state="PAY")
return
# User identified, dialogue is closed, ask him to use buttons
if user_state == "CLOSED":
vk_send_message(user_id, messages.push_buttons, reply_keyboard())
return
# User pushed the feedback button after previous support conversation was closed.
# Suppose user entering one-message review
if user_state == "ONE MESSAGE":
time_past = int(time.time()) - int(user_info['review_time'])
# If user pushed the button more than a day ago, don't send his message to support
if time_past // 3600 >= 24:
vk_send_message(user_id, messages.buttons_menu)
# Send review to support
else:
forward_vk_to_tg(event, review=True, user_state=user_state)
vk_send_message(user_id, "Спасибо за отзыв!")
update_clients(["vk_id", user_id], ["state", "CLOSED"])
def support_group(message):
""" Handle all messages in support group """
time.sleep(1)
# Bot info message
if message.text and message.text.lower() == "/info":
bot.send_message(config.group_id, messages.info)
# Message is reply to some message
if message.reply_to_message:
client_text = message.reply_to_message.text or message.reply_to_message.caption
if not client_text:
pass
# Reply object message was forwarded from tg
elif client_text and client_text.endswith(
"Telegram") or client_text.endswith("Telegram\U00002705"):
tg_id = client_text.split()[-2]
# User id does not fit 'one or more numeral' regexp
if not re.fullmatch(r"[0-9]+", str(tg_id)):
bot.send_message(
config.group_id, "Не удалось отправить сообщение. "
"Скорее всего это закрытый аккаунт без айди в подписи")
return
# Close dialogue
if message.text and message.text.lower() in [
"пока", "/пока", "off", "конец", "/q"
]:
close_dialogue("tg_id", tg_id)
# Close payment dialogue
elif message.text and message.text.lower() in ["/оплата", "оп"]:
close_dialogue("tg_id", tg_id, pay=True)
# Close dialogue silently
elif message.text and message.text.lower() == "/закрыть":
close_dialogue("tg_id", tg_id, silent=True)
# Check if message was forwarded by bot, not by other user
elif message.reply_to_message.from_user.id == config.bot_id:
copy_send_message(
tg_id, message.chat.id,
message.message_id) # Finally, send answer to client :)
open_dialogue("tg_id", tg_id)
# Reply object message was forwarded from VK
elif client_text and client_text.endswith(
"Vkontakte") or client_text.endswith("Vkontakte\U00002705"):
vk_id = client_text.split()[-2]
if message.text and message.text.lower() in [
"пока", "off", "конец", "/q"
]:
close_dialogue("vk_id", vk_id)
elif message.text and message.text.lower() in ["/оплата", "оп"]:
close_dialogue("vk_id", vk_id, pay=True)
elif message.text and message.text.lower() == "/закрыть":
close_dialogue("vk_id", vk_id, silent=True)
else:
tg_to_vk(message, vk_id)
open_dialogue("vk_id", vk_id)
# Reply object message was forwarded from FB
elif client_text and client_text.endswith("Facebook"):
fb_id = client_text.split()[-2]
if message.text and message.text.lower() in [
"пока", "/пока", "off", "конец", "/q"
]:
close_dialogue("fb_id", fb_id)
elif message.text and message.text.lower() in ["/оплата", "оп"]:
close_dialogue("fb_id", fb_id, pay=True)
elif message.text and message.text.lower() == "/закрыть":
close_dialogue("fb_id", fb_id, silent=True)
else:
tg_to_fb(message, fb_id)
# my code
elif client_text and client_text.endswith("Web_client"):
import data_structs as ds
import helpers
replied_message = message.reply_to_message.text
reply_email = helpers.get_email_from_message(replied_message)
ws_message = json.dumps({'from': 'bot', 'message': message.text})
import asyncio
asyncio.run(ds.send_ws_msg(reply_email, ws_message))
# Message is not reply to some message
else:
# Message text is dialogue closing command
if message.text and message.text.lower().split()[0] in [
"пока", "/пока", "off", "конец", "/q"
]:
# If not replying to some message, closing message must be exactly 2 words
# and contain ID of user whose dialogue we want to close
if len(message.text.lower().split()) != 2:
bot.send_message(
message.chat.id,
"Отправьте команду и айди через пробел, например:\n"
"Пока 1234567")
return
# We don't know which messenger this id belongs to, so just try to close this ID for every type
for id_type in ["tg_id", "vk_id", "fb_id"]:
close_dialogue(id_type, message.text.lower().split()[1])
elif message.text and message.text.lower().split()[0] in [
"/оплата", "оп"
]:
if len(message.text.lower().split()) != 2:
bot.send_message(
message.chat.id,
"Отправьте команду и айди через пробел, например:\n"
"/оплата 1234567")
return
for id_type in ["tg_id", "vk_id", "fb_id"]:
close_dialogue(id_type,
message.text.lower().split()[1],
pay=True)
elif message.text and message.text.lower().split()[0] == "/закрыть":
if len(message.text.lower().split()) != 2:
bot.send_message(
message.chat.id,
"Отправьте команду и айди через пробел, например:\n"
"/закрыть 1234567")
return
for id_type in ["tg_id", "vk_id", "fb_id"]:
close_dialogue(id_type,
message.text.lower().split()[1],
silent=True)
def react(call):
""" Handles all callback buttons """
time.sleep(1)
buttons = types.InlineKeyboardMarkup()
user_info = db_find_value('tg_id', call.message.chat.id)
if call.data == "rub":
tariff_id = user_info['tariff']
msg = messages.rub_text
# If user has active tariff, send button allowing to extend his current tariff
# Temporarily off
if False and tariff_id in ['1', '2', '3', '22', '23']:
buttons.add(
types.InlineKeyboardButton(text="Продлить текущий тариф",
callback_data=f"Р-{tariff_id}"))
msg += f"\n\nВаш текущий тариф: {tariff_id}"
bot.send_message(call.message.chat.id,
msg,
parse_mode='Markdown',
reply_markup=buttons)
else:
bot.send_message(call.message.chat.id, msg, parse_mode='Markdown')
elif call.data == "yuan":
bot.send_message(call.message.chat.id,
messages.yuan_text,
parse_mode='Markdown')
elif call.data == "install":
bot.send_message(call.message.chat.id, messages.first_install)
elif call.data == "other":
bot.send_message(call.message.chat.id,
messages.support,
parse_mode='Markdown')
elif call.data == "market":
open_dialogue("tg_id", call.message.chat.id)
bot.send_message(
call.message.chat.id,
'Здравствуйте! Укажите, пожалуйста, продукт и вопросы по нему')
elif call.data == "urgent":
support(call.message, urgent=True)
elif call.data == "sup":
support(call.message)
# If user rated quality less than 5 and pushed feedback button, open dialogue for one message only
elif call.data == "get_better":
update_clients(["tg_id", call.message.chat.id],
["state", "ONE MESSAGE"],
["review_time", f"{int(time.time())}"])
bot.send_message(call.message.chat.id, messages.get_better)
elif call.data == "pay":
buttons.add(
types.InlineKeyboardButton(text="В рублях или в гривнах",
callback_data="rub"))
buttons.add(
types.InlineKeyboardButton(text="В юанях", callback_data="yuan"))
buttons.add(
types.InlineKeyboardButton(
text="\U00002753 Связаться с поддержкой", callback_data="sup"))
bot.send_message(call.message.chat.id,
messages.pay_type,
reply_markup=buttons)
elif call.data in ["1", "2", "3", "4", "5"]:
# User has already rated
if get_info("rate", "tg_id", call.message.chat.id) != "0":
bot.send_message(call.message.chat.id,
"Вы уже поставили оценку, спасибо!")
return
rating = call.data
# Ask user to make review if he gave the highest rate
if rating == "5":
buttons.add(
types.InlineKeyboardButton(text="\U0001F49B Оставить отзыв",
url=config.review_link))
bot.send_message(
call.message.chat.id,
"Если вам понравился наш сервис - оставьте отзыв, "
"и мы предоставим вам 10 дней бесплатного VPN!\n\n"
"_Когда оставите отзыв свяжитесь с нами для получения бонуса_",
reply_markup=buttons,
parse_mode='Markdown')
# Ask user to write feedback
else:
buttons.add(
types.InlineKeyboardButton(
text="\U0001F4A1 Оставить пожелание",
callback_data="get_better"))
bot.send_message(call.message.chat.id,
"Мы можем что-то улучшить в обслуживании?",
reply_markup=buttons)
bot.send_message(
config.group_id,
f"Клиент `{call.message.chat.id}` поставил вам {rating}",
parse_mode='Markdown')
update_clients(["tg_id", call.message.chat.id], ["rate", rating])
# User chose tariff he wants to buy, send him buttons to choose tariff duration in days (ascending order)
# Temporarily off
elif False and re.fullmatch(r'[РЮ]-[123]+', call.data):
currency, tariff_id = call.data.split('-')
tariffs_list = get_tariffs(['tariff', tariff_id],
['currency', currency])
for price, tariff_id, days, currency, desc in sorted(
tariffs_list, key=lambda x: int(x[2])):
# Telegram does not support prices lower than 60 rub.
if int(price) < 60:
continue
# Choose correct form of 'день' word
if days[-1] == '1':
day_word = 'день'
elif days[-1] in '234':
day_word = 'дня'
else:
day_word = 'дней'
buttons.add(
types.InlineKeyboardButton(
text=f"{days} {day_word}",
callback_data=f"{currency}-{tariff_id}-{days}"))
bot.send_message(
call.message.chat.id,
f"Выберите, на сколько дней вы хотите продлить тариф {tariff_id}",
reply_markup=buttons)
# User chose tariff duration in days, send him payment button
# Temporarily off
elif False and re.fullmatch(r'[РЮ]-[123]+-[0-9]+', call.data):
currency, tariff_id, days = call.data.split('-')
specific_tariff = get_tariffs(['tariff', tariff_id],
['currency', currency],
['days', days])[0]
price = int(specific_tariff[0])
prices = [
types.LabeledPrice(label=f'Тариф {tariff_id} на {days} дней',
amount=price * 100)
]
bot.send_invoice(call.message.chat.id,
title=f"Тариф {tariff_id}",
description='Plati',
provider_token=config.pay_token,
currency='rub',
prices=prices,
start_parameter='payment',
invoice_payload='HAPPY FRIDAYS COUPON')