def begin():
uid = request.form.get("CallSid")
caller = request.form.get('Caller')
conversation = Conversation.from_uid(uid)
conversation.set_param("intent", "resetPassword")
url = '/api/reset-password/gather-portal-id?ntry=1'
payload = None
entities = list(filter(lambda x: 'luis' in x[0], request.args.items()))
entities = {x[0]: x[1] for x in entities}
if entities.items():
payload = urllib.parse.urlencode(entities)
for entity in entities.items():
conversation.set_param(entity[0], entity[1])
if entities.get('luis_portal_id'):
resp = twilio_response.Redirect()
resp.text = "Sure! I can help you with that. Let me check your portal ID against active directory data"
url = '/api/reset-password/check-portal-id?portalId={}'.format(
entities.get('luis_portal_id'))
url = url + '&' + payload
resp.url = url
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
else:
text = "Sure! I can help you with password reset. What is your 6 digit portal ID."
resp = twilio_response.GatherSpeech()
resp.url = url
resp.text = text
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
def check_portal_id():
uid = request.form.get("CallSid")
caller = request.form.get('Caller')
entities = list(filter(lambda x: 'luis' in x[0], request.args.items()))
portalId = int(request.args.get('portalId', '0'))
ntry = int(request.args.get('ntry', '2'))
payload = None
error = False
skip_list = {}
session = Conversation.from_uid(uid)
entities = {x[0]: x[1] for x in entities}
ad = Graph(portalId)
try:
user_data = ad.getUserData()
user_data = {'u_' + k: v for k, v in user_data.items()}
print(user_data)
user_data['u_portal_id'] = portalId
url_user_data = urllib.parse.urlencode(user_data)
payload = {**entities, **user_data}
for item in user_data.items():
key, val = item
session.set_param(key, val)
except Exception as e:
error = True
text = str(e)
print(text)
pass
if error:
url = '/api/reset-password/gather-portal-id?ntry={}&ad_error=True'.format(
str(ntry))
resp = twilio_response.Redirect(url=url)
session.del_param('luis_portal_id')
return str(resp.twiml)
if entities.get('luis_city'):
resp = twilio_response.Redirect()
resp.text = "Okay! {} your portal ID is correct. Let me validate your city".format(
user_data.get('u_name'))
url = '/api/reset-password/check-city?'.format(entities['luis_city'])
payload['city'] = payload['luis_city']
payload = urllib.parse.urlencode(payload)
if payload:
url = url + payload
resp.url = url
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
resp = twilio_response.GatherSpeech()
resp.text = "Okay! {} your portal ID is correct. Please tell me the city where you live?".format(
user_data.get('u_name'))
payload = urllib.parse.urlencode(payload)
resp.url = '/api/reset-password/gather-city?{}'.format(payload)
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
def gather_postal_code():
uid = request.form.get('CallSid')
caller = request.form.get('Caller')
user_speech = request.form.get('SpeechResult',None)
input_digits = request.form.get('Digits', None)
data = input_digits or user_speech
session = Conversation.from_uid(uid)
payload = request.args.items()
payload = { x[0]:x[1] for x in payload}
u_postal_code = payload.get('u_postal_code',None)
u_postal_code = u_postal_code if u_postal_code else session.get_param('u_postal_code').decode()
print("u_postal_code = "+ str(u_postal_code))
ntry = int(request.args.get('ntry','0'))
if ntry > 4:
text = "Maximum Number of Retries reached. Contecting to Service Desk. Please Wait"
resp = twilio_response.Hangup(text=text)
return str(resp.twiml)
ntry += 1
if payload.get('ntry'):
del payload['ntry']
if not data:
text = "I didn't quite catch that. Please enter your 6 digit postal or zip code again."
url = '/api/reset-password/gather-postal-code?ntry={}'.format(str(ntry))
resp = twilio_response.GatherSpeech(text, url)
return str(resp.twiml)
if data:
print("data = " + data)
log(caller,caller, data, uid)
gather_postal_code, text = parseContact(data)
print("gather_postal_code = "+ str(gather_postal_code))
if gather_postal_code is None:
url = '/api/reset-password/gather-postal-code?ntry={}'.format(str(ntry))
resp = twilio_response.GatherSpeech(text, url)
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
if str(gather_postal_code).lower() == u_postal_code.lower():
resp = twilio_response.GatherSpeech()
resp.text = "You postal code, , {} is correct".format(u_postal_code)
resp.url = '/api/reset-password/reset-ad-password'
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
else:
text = "Your postal-code did not match with active directory data. Please enter it again"
url = '/api/reset-password/gather-postal-code?ntry={}'.format(str(ntry))
resp = twilio_response.GatherSpeech(text, url)
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
def gatherIntent():
caller = request.form.get('Caller')
uid = request.form.get('CallSid')
speech = request.form.get('SpeechResult', None)
if speech:
log(caller, 'caller', speech, uid)
speech = re.sub(r'(\d)\s+(\d)', r'\1\2', speech)
route, entities = luis.getRoute(speech)
print(speech)
print(entities)
if route is None:
resp = twilio_response.Hangup()
resp.text = "No intent found"
log(caller, 'bot', resp.text, uid, event="endConversation")
return str(resp.twiml)
if route:
resp = twilio_response.Redirect()
if entities and len(entities.items()) != 0:
luis_entities = urllib.parse.urlencode(entities)
print(luis_entities)
route = route + '?' + luis_entities
resp.url = route
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
ntry = int(request.args.get('ntry', '1'))
if ntry > 4:
resp = twilio_response.Hangup()
resp.text = "You have reached your retry limit. Routing to service desk"
log(caller, 'bot', resp.text, uid, event="endConversation")
return str(resp.twiml)
reprompt = request.args.get(
"reprompt", "I am sorry. I didn't quite catch that. Please try again!")
resp = twilio_response.GatherSpeech()
resp.text = reprompt
resp.say = ntry > 1
ntry += 1
data = {'reprompt': resp.text, 'ntry': ntry}
data_url = urllib.parse.urlencode(data)
resp.url = '/gatherIntent?{}'.format(data_url)
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
def answer():
print(request.form)
uid = request.form.get('CallSid')
print("uid = " + uid)
caller = request.form.get('Caller')
status = 'on'
conv = Conversation(uid, caller, status)
conv.save()
resp = twilio_response.Redirect()
resp.text = "Hello! welcome to NTT service desk. How may I help?"
data = {'ntry': 1, 'reprompt': resp.text}
data_url = urllib.parse.urlencode(data)
resp.url = "/gatherIntent?{}".format(data_url)
log(caller, 'bot', resp.text, uid, event="startConversation")
return str(resp.twiml)
def check_phone_number():
uid = request.form.get("CallSid")
caller = request.form.get('Caller')
payload = request.args.items()
payload = { x[0]:x[1] for x in payload}
session = Conversation.from_uid(uid)
phone_number = payload.get('phone_number')
u_phone_number = payload.get('u_phone_number', None)
u_phone_number = u_phone_number if u_phone_number else session.get_param(u_phone_number).decode()
if not phone_number:
resp = twilio_response.GatherSpeech()
resp.text = "I could not recognize any contact number. Please try again"
url = '/api/reset-password/gather-phone-number'
if payload:
url = url + '?' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
if phone_number == u_phone_number:
if payload.get('luis_postal_code'):
postal_code = payload.get('luis_postal_code')
resp = twilio_response.Redirect()
resp.text = "your contact number matches with active directory data. Now let me validate your postal code."
url = '/api/reset-password/check-postal-code?postal_code={}'.format(postal_code)
if payload:
url = url + '&' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
else:
#gahter zip Number
resp = twilio_response.GatherSpeech()
resp.text = "your contact number matches with active directory data. What is your postal Code?"
url = '/api/reset-password/gather-postal-code'
if payload:
url = url + '?' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
else:
#Gather phone number
space_phone_number = [ i + ' ' for i in phone_number]
resp = twilio_response.GatherSpeech()
resp.text = "Your phone number {} does not match with active directory data. Please try again".format(space_phone_number)
url = '/api/reset-password/gather-phone-number'
if payload:
url = url + '?' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
def check_city():
uid = request.form.get("CallSid")
caller = request.form.get('Caller')
payload = request.args.items()
payload = { x[0]:x[1] for x in payload}
session = Conversation.from_uid(uid)
city = payload.get('city')
u_city = payload.get('u_city',None)
u_city = u_city if u_city else session.get_param(u_city).decode()
if not city:
resp = twilio_response.GatherSpeech()
resp.text = "I could not recognize any city. Please try again"
url = '/api/reset-password/gather-city'
if payload:
url = url + '?' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
if city.lower() == u_city.lower():
if payload.get('luis_phone_number'):
# redirect to check_phone_number
phone_number = payload.get('luis_phone_number')
resp = twilio_response.Redirect()
resp.text = "Okay! Your city {} also matches with active directory data. Now let me validate your phone number."
url = '/api/reset-password/check-phone-number?phone_number={}'.format(phone_number)
if payload:
url = url + '&' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
else:
#gahter phone Number
resp = twilio_response.GatherSpeech()
resp.text = "Okay! Your city {} also matches with active directory data. what is your contact number?"
url = '/api/reset-password/gather-phone-number'
if payload:
url = url + '?' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
else:
resp = twilio_response.GatherSpeech()
resp.text = "Your city {} does not match with active directory data. Please try again".format(city)
url = '/api/reset-password/gather-city'
if payload:
url = url + '?' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
def check_postal_code():
uid = request.form.get("CallSid")
caller = request.form.get('Caller')
payload = request.args.items()
payload = {x[0]: x[1] for x in payload}
session = Conversation.from_uid(uid)
postal_code = payload.get('postal_code')
u_postal_code = payload.get('u_postal_code', None)
u_postal_code = u_postal_code if u_postal_code else session.get_param(
u_postal_code).decode()
if not u_postal_code:
#gather Postal Code
resp = twilio_response.GatherSpeech()
resp.text = "I could not recognize any postal code. Please try again"
url = '/api/reset-password/gather-postal_code'
if payload:
url = url + '?' + urllib.parse.urlencode(payload)
resp.url = url
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
spaced_postal_code = ''.join([i + ' ' for i in u_postal_code])
if postal_code == u_postal_code:
# redirect to reset-ad-password
resp = twilio_response.Redirect()
resp.text = "Yaaaay! your portal code {} is correct".format(
spaced_postal_code)
url = '/api/reset-password/reset-ad-password'
if payload:
url = url + '?' + urllib.parse.urlencode(payload)
resp.url = url
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
else:
resp = twilio_response.GatherSpeech()
resp.text = "Your postal code {} does not match with active directory data. Please try again".format(
spaced_postal_code)
url = '/api/reset-password/gather-postal-code'
if payload:
url = url + '?' + urllib.parse.urlencode(payload)
resp.url = url
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
def gather_city():
data = request.form.get('SpeechResult',None)
caller = request.form.get('Caller')
uid = request.form.get('CallSid')
payload = request.args.items()
payload = { x[0]:x[1] for x in payload}
session = Conversation.from_uid(uid)
u_city = payload.get('u_city',None)
u_city = u_city if u_city else session.get_param('u_city').decode()
print("AD city = "+str(u_city))
ntry = int(request.args.get('ntry','0'))
if ntry > 4:
text = "Maximum Number of Retries reached. Contecting to Service Desk. Please Wait"
resp = twilio_response.Hangup(text=text)
return str(resp.twiml)
ntry += 1
if payload.get('ntry'):
del payload['ntry']
if not data:
text = "I didn't quite catch that. Please enter your city again."
url = '/api/reset-password/gather-city?ntry={}'.format(str(ntry))
if payload:
url = url + '&' + urllib.parse.urlencode(payload)
resp = twilio_response.GatherSpeech(text, url)
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
if data:
print("data = " + data)
log(caller,caller, data, uid)
gather_city, text = parseCity(data)
print("parsed city = "+str(gather_city))
if gather_city is None:
url = '/api/reset-password/gather-city?ntry={}'.format(str(ntry))
if payload:
url = url + '&' + urllib.parse.urlencode(payload)
resp = twilio_response.GatherSpeech(text, url)
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
if gather_city.lower() == u_city.lower():
if payload.get('luis_phone_number'):
resp = twilio_response.Redirect()
resp.text = "You city, {} is correct. Now I will be validating your phone number".format(u_city)
url = '/api/reset-passord/check-phone-number?phone_number={}'.format(payload.get('luis_phone_number'))
if payload:
url = url + '&' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
else:
resp = twilio_response.GatherSpeech()
resp.text = "You city, , {} is correct. Please tell me your 10 digit contact Number".format(u_city)
url = '/api/reset-password/gather-phone-number'
if payload:
url = url + '?' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
else:
text = "Your city did not match with active directory data. Please enter you city again"
url = '/api/reset-password/gather-city?ntry={}'.format(str(ntry))
if payload:
url = url + '&' + urllib.parse.urlencode(payload)
resp = twilio_response.GatherSpeech(text, url)
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
def gather_contact_number():
user_speech = request.form.get('SpeechResult',None)
caller = request.form.get('Caller')
input_digits = request.form.get('Digits', None)
data = input_digits or user_speech
uid = request.form.get('CallSid')
payload = request.args.items()
payload = { x[0]:x[1] for x in payload}
session = Conversation.from_uid(uid)
u_phone_number = payload.get('u_phone_number', None)
u_phone_number = u_phone_number if u_phone_number else session.get_param('u_phone_number').decode()
print("u_phone_number = "+ str(u_phone_number))
ntry = int(request.args.get('ntry','0'))
if ntry > 4:
text = "Maximum Number of Retries reached. Contecting to Service Desk. Please Wait"
resp = twilio_response.Hangup(text=text)
return str(resp.twiml)
ntry += 1
if payload.get('ntry'):
del payload['ntry']
if not data:
text = "I didn't quite catch that. Please enter your 10 digit phone number again."
url = '/api/reset-password/gather-phone-number?ntry={}'.format(str(ntry))
if payload:
url = url + '&' + urllib.parse.urlencode(payload)
resp = twilio_response.GatherSpeech(text, url)
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
if data:
print("data = " + data)
log(caller,'caller', data, uid)
gather_contact, text = parseContact(data)
print("gather_contact = "+ str(gather_contact))
if gather_contact is None:
url = '/api/reset-password/gather-phone-number?ntry={}'.format(str(ntry))
if payload: url += '&' + urllib.parse.urlencode(payload)
resp = twilio_response.GatherSpeech(text, url)
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
spaced_contact_number = ''.join([i + ' ' for i in u_phone_number])
if str(gather_contact).lower() == u_phone_number.lower():
if payload.get('luis_postal_code'):
resp = twilio_response.Redirect()
spaced_contact_number = ''.join([i + ' ' for i in u_phone_number])
resp.text = "You contact number, {} is correct. Now I will be validating postal code".format(spaced_contact_number)
url = '/api/reset-password/check-postal-code?postal_code={}'.format(payload.get('luis_postal_code'))
if payload:
url = url + '&' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
else:
resp = twilio_response.GatherSpeech()
resp.text = "You contact number {} is correct. Please tell me your postal code".format(spaced_contact_number)
url = '/api/reset-password/gather-postal-code'
if payload:
url = url + '?' + urllib.parse.urlencode(payload)
resp.url = url
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
else:
text = "Your phone number {} did not match with active directory data. Please enter it again".format(spaced_contact_number)
url = '/api/reset-password/gather-phone-number?ntry={}'.format(str(ntry))
if payload:
url = url + '&' + urllib.parse.urlencode(payload)
resp = twilio_response.GatherSpeech(text, url)
log(caller,'bot', resp.text, uid)
return str(resp.twiml)
def gather_portal_id():
uid = request.form.get("CallSid")
caller = request.form.get('Caller')
session = Conversation.from_uid(uid)
user_speech = request.form.get('SpeechResult', None)
input_digits = request.form.get('Digits', None)
data = input_digits or user_speech
ad_error = request.args.get('ad_error', False)
ntry = int(request.args.get('ntry', '0'))
invalid = request.args.get('invalid', False)
if ntry > 4:
text = "Maximum Number of Retries reached. Contecting to Service Desk. Please Wait"
resp = twilio_response.Hangup(text=text)
return str(resp.twiml)
ntry += 1
luis_portal_id = session.get_param("luis_portal_id")
if luis_portal_id:
luis_portal_id = luis_portal_id.decode()
resp = twilio_response.Redirect()
resp.url = '/api/reset-password/check-portal-id?portalId={}&ntry={}'.format(
str(luis_portal_id), str(ntry))
return str(resp.twiml)
if ad_error:
text = request.args.get(
'error_text', 'Something went wrong while feteching data from AD.')
text += 'Please enter your 6 digit portal id again!'
url = '/api/reset-password/gather-portal-id?ntry={}'.format(str(ntry))
resp = twilio_response.GatherSpeech(text, url)
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
if not data:
text = "I didn't quite catch that. Please enter your portal ID again."
url = '/api/reset-password/gather-portal-id?ntry={}'.format(str(ntry))
resp = twilio_response.GatherSpeech(text, url)
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
if data:
print("data = " + data)
log(caller, caller, data, uid)
portalId, text = parsePortalId(data)
print(portalId)
if portalId is None:
url = '/api/reset-password/gather-portal-id?ntry={}'.format(
str(ntry))
resp = twilio_response.GatherSpeech(text, url)
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)
resp = twilio_response.Redirect(text=text)
url = '/api/reset-password/check-portal-id?portalId={}&ntry={}'.format(
str(portalId), str(ntry))
resp.url = url
log(caller, 'bot', resp.text, uid)
return str(resp.twiml)