def run(self, params={}):
handler = error_handling.ErrorHelper()
search = params.get(Input.SEARCH_PARAMETERS)
uri = f"api/arsys/v1/entry/HPD%3AIncidentInterface/?q={search}"
url = urllib.parse.urljoin(self.connection.url, uri)
headers = self.connection.make_headers_and_refresh_token()
result = requests.get(url, headers=headers)
handler.error_handling(result)
try:
incident = result.json()
except json.JSONDecodeError as e:
raise PluginException(preset=PluginException.Preset.INVALID_JSON,
data=e)
try:
incident_list = incident["entries"]
except KeyError:
raise PluginException(
cause=
'The response did not contain a correctly formatted list.',
assistance=
"Please contact support with the status code and error information.",
data=incident)
return {Output.ENTRIES: komand.helper.clean(incident_list)}
def run(self, params={}):
handler = error_handling.ErrorHelper()
incident_id = params.pop(Input.INCIDENT_ID)
uri = f"api/arsys/v1/entry/HPD%3AIncidentInterface/{incident_id}|{incident_id}"
other_inputs = params.pop(Input.OTHER_INPUTS)
url = urllib.parse.urljoin(self.connection.url, uri)
headers = self.connection.make_headers_and_refresh_token()
original_incident_response = requests.get(url, headers=headers)
handler.error_handling(original_incident_response)
try:
original_incident = komand.helper.clean(
original_incident_response.json())
except json.JSONDecodeError as e:
raise PluginException(preset=PluginException.Preset.INVALID_JSON,
data=e)
values = dict()
for key, value in self._CONVERSION_KEY.items():
if params.get(value):
values.update({key: params[value]})
values.update(other_inputs)
try:
for key, value in values:
original_incident.get("values")[key] = value
except KeyError:
raise PluginException(
cause="One or more of the input keys is invalid.",
assistance=
"Check that the input keys in 'Other Inputs' are all valid.",
data=values,
)
result = requests.put(url, headers=headers, json=original_incident)
handler.error_handling(result)
original_incident_response = requests.get(url, headers=headers)
# If we made it this far, and this call fails, something really unexpected happened.
if not original_incident_response.status_code == 200:
raise PluginException(preset=PluginException.Preset.SERVER_ERROR,
data=original_incident_response.text)
try:
original_incident = original_incident_response.json()
except json.JSONDecodeError as e:
raise PluginException(preset=PluginException.Preset.INVALID_JSON,
data=e)
return {Output.INCIDENT: komand.helper.clean(original_incident)}
def run(self, params={}):
handler = error_handling.ErrorHelper()
values = {"values": {"z1D_Action": "CREATE"}}
other_inputs = params.pop(Input.OTHER_INPUTS)
for key, value in self._CONVERSION_KEY.items():
if params.get(value):
values["values"].update({key: params[value]})
values["values"].update(other_inputs)
url = urllib.parse.urljoin(self.connection.url, self._URI)
headers = self.connection.make_headers_and_refresh_token()
result = requests.post(url, headers=headers, json=values)
handler.error_handling(result)
return {Output.SUCCESS: True}
def run(self, params={}):
# To update the status on a ticket, we have to get the original ticket, update the status, then
# send the original back with the updated status.
handler = error_handling.ErrorHelper()
incident_id = params.get(Input.INCIDENT_ID)
status = params.get(Input.STATUS)
resolution = params.get(Input.RESOLUTION)
uri = f"api/arsys/v1/entry/HPD%3AIncidentInterface/{incident_id}|{incident_id}"
url = urllib.parse.urljoin(self.connection.url, uri)
headers = self.connection.make_headers_and_refresh_token()
original_incident_response = requests.get(url, headers=headers)
handler.error_handling(original_incident_response)
try:
original_incident = komand.helper.clean(
original_incident_response.json())
except json.JSONDecodeError as e:
raise PluginException(preset=PluginException.Preset.INVALID_JSON,
data=e)
original_incident.get("values")["Status"] = status
original_incident.get("values")["z1D Action"] = "Modify"
if resolution:
original_incident.get("values")["Resolution"] = resolution
result = requests.put(url, headers=headers, json=original_incident)
handler.error_handling(result)
original_incident_response = requests.get(url, headers=headers)
# If we made it this far, and this call fails, something really unexpected happened.
if not original_incident_response.status_code == 200:
raise PluginException(preset=PluginException.Preset.SERVER_ERROR,
data=original_incident_response.text)
try:
original_incident = original_incident_response.json()
except json.JSONDecodeError as e:
raise PluginException(preset=PluginException.Preset.INVALID_JSON,
data=e)
return {Output.INCIDENT: komand.helper.clean(original_incident)}
def run(self, params={}):
handler = error_handling.ErrorHelper()
incident_id = params.get(Input.INCIDENT_ID)
work_note = params.get(Input.WORK_NOTE)
uri = f"api/arsys/v1/entry/HPD%3AIncidentInterface/{incident_id}|{incident_id}"
url = urllib.parse.urljoin(self.connection.url, uri)
headers = self.connection.make_headers_and_refresh_token()
try:
original_incident_response = requests.get(url, headers=headers)
except json.JSONDecodeError as e:
raise PluginException(preset=PluginException.Preset.INVALID_JSON,
data=e)
handler.error_handling(original_incident_response)
try:
original_incident = komand.helper.clean(
original_incident_response.json())
except json.JSONDecodeError as e:
raise PluginException(preset=PluginException.Preset.INVALID_JSON,
data=e)
original_incident.get("values")["z1D Action"] = "Modify"
original_incident.get("values")["z1D_Details"] = work_note
result = requests.put(url, headers=headers, json=original_incident)
handler.error_handling(result)
original_incident_response = requests.get(url, headers=headers)
# If we made it this far, and this call fails, something really unexpected happened.
if not original_incident_response.status_code == 200:
raise PluginException(preset=PluginException.Preset.SERVER_ERROR,
data=original_incident_response.text)
try:
original_incident = original_incident_response.json()
except json.JSONDecodeError as e:
raise PluginException(preset=PluginException.Preset.INVALID_JSON,
data=e)
return {Output.INCIDENT: komand.helper.clean(original_incident)}
def run(self, params={}):
handler = error_handling.ErrorHelper()
incident_id = params.get(Input.INCIDENT_ID)
get_incident_id_endpoint = f"api/arsys/v1/entry/HPD%3AHelp%20Desk/{incident_id}"
url = urllib.parse.urljoin(self.connection.url,
get_incident_id_endpoint)
headers = self.connection.make_headers_and_refresh_token()
self.logger.info(f"Attempting to retrieve: {url}")
result = requests.get(url, headers=headers)
handler.error_handling(result)
try:
incident = result.json()
except json.JSONDecodeError as e:
raise PluginException(preset=PluginException.Preset.INVALID_JSON,
data=e)
return {Output.INCIDENT: komand.helper.clean(incident)}