def invoke(self, message, warnings):
"""make a new ticket on receiving email"""
# local warnings
_warnings = []
# get the ticket reporter
reporter = self._reporter(message)
# get the description and attachments
mailBody, attachments = get_body_and_attachments(message)
mailBody += '\n'
# get the ticket fields
fields = self._fields(mailBody, _warnings, reporter=reporter)
# inset items from email
ticket = Ticket(self.env)
for key, value in fields.items():
ticket.values[key] = value
# fill in default values
for field in ticket.fields:
name = field['name']
if name not in fields:
option = 'ticket_field.%s' % name
if self.env.config.has_option('mail', option):
ticket.values[name] = self.env.config.get('mail', option)
else:
try:
value = ticket.get_value_or_default(name) or ''
except AttributeError: # BBB
value = ''
if value is not None:
ticket.values[name] = value
# create the ticket
ticket.insert()
# add attachments to the ticket
add_attachments(self.env, ticket, attachments)
# do whatever post-processing is necessary
self.post_process(ticket)
# add local warnings
if _warnings:
warning = """A ticket has been created but there is a problem:\n\n%s\n\nPlease edit your ticket by going here: %s""" % ('\n\n'.join([' - %s' % warning for warning in _warnings]), self.env.abs_href('ticket', ticket.id))
warnings.append(warning)
def invoke(self, message, warnings):
"""reply to a ticket"""
ticket = self.ticket
reporter = self._reporter(message)
# get the mailBody and attachments
mailBody, attachments = get_body_and_attachments(message)
if not mailBody:
warnings.append("Seems to be a reply to %s but I couldn't find a comment")
return message
#go throught work
ts = TicketSystem(self.env)
tm = TicketModule(self.env)
perm = PermissionSystem(self.env)
# TODO: Deprecate update without time_changed timestamp
mockReq = self._MockReq(perm.get_user_permissions(reporter), reporter)
avail_actions = ts.get_available_actions(mockReq, ticket)
mailBody, inBodyFields, actions = self._get_in_body_fields(mailBody, avail_actions, reporter)
if inBodyFields or actions :
# check permissions
perm = PermissionSystem(self.env)
#we have properties movement, cheking user permission to do so
if not perm.check_permission('MAIL2TICKET_PROPERTIES', reporter) : # None -> 'anoymous'
raise ("%s does not have MAIL2TICKET_PROPERTIES permissions" % (user or 'anonymous'))
action = None
if actions :
action = actions.keys()[0]
controllers = list(tm._get_action_controllers(mockReq, ticket, action))
all_fields = [field['name'] for field in ts.get_ticket_fields()]
#impact changes find in inBodyFields
for field in inBodyFields :
ticket._old[field] = ticket[field]
ticket.values[field] = inBodyFields[field]
mockReq.args[field] = inBodyFields[field]
if action :
mockReq.args['action_%s_reassign_owner' % action] = ticket['owner']
mockReq.args['comment'] = mailBody
mockReq.args['ts'] = datetime.now()#to_datetime(None, utc)
mockReq.args['ts'] = str(ticket.time_changed)
changes, problems = tm.get_ticket_changes(mockReq, ticket, action)
valid = problems and False or tm._validate_ticket(mockReq, ticket)
tm._apply_ticket_changes(ticket, changes)
# add attachments to the ticket
add_attachments(self.env, ticket, attachments)
ticket.save_changes(reporter, mailBody)
for controller in controllers:
controller.apply_action_side_effects(mockReq, ticket, action)
# Call ticket change listeners
for listener in ts.change_listeners:
listener.ticket_changed(ticket, mailBody, reporter, ticket._old)
tn = TicketNotifyEmail(self.env)
tn.notify(ticket, newticket=0, modtime=ticket.time_changed)
