def send_idle_ticket_reminder_user(ticket, notify_email=False):
context = {
'ticket': ticket,
'ticket_link': generate_ticket_url(ticket),
'time_passed': format_timedelta(timezone.now() - ticket.date_modified),
'unsubscribe_link': generate_unubscribe_link(ticket),
'close_ticket_link': '{}{}'.format(get_base_url(), reverse('close_ticket', kwargs={'id': ticket.id}))
}
log_message = u'Idle Ticket Reminder to User Sent, Ticket: {}, Recipient: {}, Time passed: {}'
log_emails(log_message.format(ticket.id, ticket.owned_by, timezone.now() - ticket.last_updated_at))
if notify_email:
send_email(
subject_template_name='emails/reminders/idle_ticket_reminder_user_subject.txt',
email_template_name='emails/reminders/idle_ticket_reminder_user.txt',
to_email=ticket.owned_by.email,
context=context,
html_email_template_name='emails/reminders/idle_ticket_reminder_user.html',
bcc=settings.DEFAULT_RECIPIENT_IDLE_TICKET_REMINDERS
)
ticket.last_notification_sent = timezone.now()
ticket.save()
def handle(self, *args, **options):
named_users = UserProfile.objects.filter(crm_type='named')
open_tickets = []
for user in named_users:
tickets = Ticket.objects.filter(created_by=user, date_added__gte=datetime.datetime.now().replace(hour=0, minute=0, second=0)).exclude(assigned_to__isnull=True,status="closed",answers_no=0)
for ticket in tickets:
open_tickets.append(ticket)
user = UserProfile.objects.get(email=settings.EMAIL_OF_REPORTING_PERSON)
context = {
'base_url': get_base_url(),
'user': user,
'open_tickets': open_tickets,
}
logger.info(u'Daily notification sent to staff {}'.format(user.email))
send_mail(
subject_template_name='emails/reminders/open_tickets_status_subject.txt',
email_template_name='emails/reminders/open_tickets_status.txt',
to_email=user.email,
context=context,
html_email_template_name='emails/reminders/open_tickets_status.html'
)
def handle(self, *args, **options):
staff_users = UserProfile.objects.filter(
is_active=True,
crm_type__in=[constants.STAFF, constants.ADMIN, constants.MANAGER]
)
for user in staff_users:
tickets = Ticket.objects.filter(
assigned_to=user, is_deleted=False,
status__in=['pending', 'inprogress', 'assigned']).order_by('date_modified')
named_tickets = []
community_tickets = []
if not tickets:
continue
for ticket in tickets:
if ticket.owned_by.is_named:
if not ticket.issue_type:
logger.error('Named ticket without issue type: {}'.format(ticket.id))
ticket.support_plan = crm_interface.get_support_plan(ticket.owned_by)
if not ticket.support_plan or not ticket.support_plan['support_plan']:
logger.error('Named ticket without support plan: {}'.format(ticket.id))
ticket.is_overdue = ticket.date_modified < timezone.now() - timedelta(days=10)
named_tickets.append(ticket)
else:
community_tickets.append(ticket)
context = {
'base_url': get_base_url(),
'user': user,
'community_tickets': community_tickets,
'named_tickets': named_tickets,
'tickets_count': tickets.count()
}
logger.info(u'Daily digest sent to staff {}'.format(user.email))
send_mail(
subject_template_name='emails/reminders/staff_digest_subject.txt',
email_template_name='emails/reminders/staff_digest.txt',
to_email=user.email,
context=context,
html_email_template_name='emails/reminders/staff_digest.html',
bcc=settings.DEFAULT_RECIPIENT_IDLE_TICKET_REMINDERS
)
def generate_subscribe_link(ticket):
url = reverse('ticket_add_alert', kwargs={'id': ticket.id})
return '{}{}'.format(get_base_url(), url)
def generate_ticket_url(ticket):
url = generate_ticket_link(ticket)
return '{}{}'.format(get_base_url(), url)
