def sms_send(user, content):
try:
conn = Connection.objects.get(contact__user=user)
except:
print 'user [%s] has no contact info; can\'t send sms alert' % user_name(user)
logging.exception('error retriving contact info for user [%s]; can\'t send sms alert' % user_name(user))
return
send_message(conn, content)
print 'sent sms alert to [%s]' % user_name(user)
def action_caption(action, alert, user):
username = user_name(user)
if action == 'fu':
if alert.status == 'esc':
return '%s claimed the escalated issue' % username
else:
return '%s is following up' % username
elif action == 'esc':
esc_class = alert.escalation_level_name(alert.escalation_level) # alert must have already been escalated
if user is None: # auto-escalated by system
return 'issue has been automatically escalated to %s, due to how long it has been open' % esc_class
else:
return '%s escalated the issue to %s' % (username, esc_class)
elif action == 'resolve':
return '%s resolved the issue' % username