def status_add(request, response_format='html'):
"TicketStatus add"
if not request.user.profile.is_admin('anaf.services'):
return user_denied(request,
message="You don't have administrator access to the Service Support module")
if request.POST:
if 'cancel' not in request.POST:
status = TicketStatus()
form = TicketStatusForm(
request.user.profile, request.POST, instance=status)
if form.is_valid():
status = form.save()
status.set_user_from_request(request)
return HttpResponseRedirect(reverse('services_status_view', args=[status.id]))
else:
return HttpResponseRedirect(reverse('services_settings_view'))
else:
form = TicketStatusForm(request.user.profile)
context = _get_default_context(request)
context.update({'form': form})
return render_to_response('services/status_add', context,
context_instance=RequestContext(request), response_format=response_format)
def status_add(request, response_format='html'):
"TicketStatus add"
if not request.user.profile.is_admin('anaf.services'):
return user_denied(
request,
message=
"You don't have administrator access to the Service Support module"
)
if request.POST:
if 'cancel' not in request.POST:
status = TicketStatus()
form = TicketStatusForm(request.user.profile,
request.POST,
instance=status)
if form.is_valid():
status = form.save()
status.set_user_from_request(request)
return HttpResponseRedirect(
reverse('services_status_view', args=[status.id]))
else:
return HttpResponseRedirect(reverse('services_settings_view'))
else:
form = TicketStatusForm(request.user.profile)
context = _get_default_context(request)
context.update({'form': form})
return render_to_response('services/status_add',
context,
context_instance=RequestContext(request),
response_format=response_format)
def setUp(self):
self.group, created = Group.objects.get_or_create(name='test')
self.user, created = DjangoUser.objects.get_or_create(
username=self.username)
self.user.set_password(self.password)
self.user.save()
perspective, created = Perspective.objects.get_or_create(
name='default')
perspective.set_default_user()
perspective.save()
ModuleSetting.set('default_perspective', perspective.id)
self.contact_type = ContactType(name='test')
self.contact_type.set_default_user()
self.contact_type.save()
self.contact = Contact(name='test', contact_type=self.contact_type)
self.contact.set_default_user()
self.contact.save()
self.status = TicketStatus(name='TestStatus')
self.status.set_default_user()
self.status.save()
self.queue = TicketQueue(name='TestQueue',
default_ticket_status=self.status)
self.queue.set_default_user()
self.queue.save()
self.ticket = Ticket(name='TestTicket',
status=self.status,
queue=self.queue)
self.ticket.set_default_user()
self.ticket.save()
self.agent = ServiceAgent(related_user=self.user.profile,
available_from=datetime.time(9),
available_to=datetime.time(17))
self.agent.set_default_user()
self.agent.save()
self.service = Service(name='test')
self.service.set_default_user()
self.service.save()
self.sla = ServiceLevelAgreement(name='test',
service=self.service,
client=self.contact,
provider=self.contact)
self.sla.set_default_user()
self.sla.save()
def test_model(self):
"""Test Services models"""
status = TicketStatus(name='TestStatus')
status.save()
self.assertNotEquals(status.id, None)
queue = TicketQueue(name='TestQueue', default_ticket_status=status)
queue.save()
self.assertNotEquals(status.id, None)
ticket = Ticket(name='TestTicket', status=status, queue=queue)
ticket.save()
self.assertNotEquals(ticket.id, None)
ticket.delete()
queue.delete()
status.delete()
def setUp(self):
self.group, created = Group.objects.get_or_create(name='test')
self.user, created = DjangoUser.objects.get_or_create(username=self.username)
self.user.set_password(self.password)
self.user.save()
perspective, created = Perspective.objects.get_or_create(name='default')
perspective.set_default_user()
perspective.save()
ModuleSetting.set('default_perspective', perspective.id)
self.contact_type = ContactType(name='test')
self.contact_type.set_default_user()
self.contact_type.save()
self.contact = Contact(name='test', contact_type=self.contact_type)
self.contact.set_default_user()
self.contact.save()
self.status = TicketStatus(name='TestStatus')
self.status.set_default_user()
self.status.save()
self.queue = TicketQueue(
name='TestQueue', default_ticket_status=self.status)
self.queue.set_default_user()
self.queue.save()
self.ticket = Ticket(
name='TestTicket', status=self.status, queue=self.queue)
self.ticket.set_default_user()
self.ticket.save()
self.agent = ServiceAgent(related_user=self.user.profile, available_from=datetime.time(9),
available_to=datetime.time(17))
self.agent.set_default_user()
self.agent.save()
self.service = Service(name='test')
self.service.set_default_user()
self.service.save()
self.sla = ServiceLevelAgreement(name='test', service=self.service,
client=self.contact, provider=self.contact)
self.sla.set_default_user()
self.sla.save()
def test_model(self):
"""Test Services models"""
status = TicketStatus(name='TestStatus')
status.save()
self.assertNotEquals(status.id, None)
queue = TicketQueue(name='TestQueue', default_ticket_status=status)
queue.save()
self.assertNotEquals(status.id, None)
ticket = Ticket(name='TestTicket', status=status, queue=queue)
ticket.save()
self.assertNotEquals(ticket.id, None)
ticket.delete()
queue.delete()
status.delete()
class ServicesViewsTest(TestCase):
username = "******"
password = "******"
def setUp(self):
self.group, created = Group.objects.get_or_create(name='test')
self.user, created = DjangoUser.objects.get_or_create(username=self.username)
self.user.set_password(self.password)
self.user.save()
perspective, created = Perspective.objects.get_or_create(name='default')
perspective.set_default_user()
perspective.save()
ModuleSetting.set('default_perspective', perspective.id)
self.contact_type = ContactType(name='test')
self.contact_type.set_default_user()
self.contact_type.save()
self.contact = Contact(name='test', contact_type=self.contact_type)
self.contact.set_default_user()
self.contact.save()
self.status = TicketStatus(name='TestStatus')
self.status.set_default_user()
self.status.save()
self.queue = TicketQueue(
name='TestQueue', default_ticket_status=self.status)
self.queue.set_default_user()
self.queue.save()
self.ticket = Ticket(
name='TestTicket', status=self.status, queue=self.queue)
self.ticket.set_default_user()
self.ticket.save()
self.agent = ServiceAgent(related_user=self.user.profile, available_from=datetime.time(9),
available_to=datetime.time(17))
self.agent.set_default_user()
self.agent.save()
self.service = Service(name='test')
self.service.set_default_user()
self.service.save()
self.sla = ServiceLevelAgreement(name='test', service=self.service,
client=self.contact, provider=self.contact)
self.sla.set_default_user()
self.sla.save()
######################################
# Testing views when user is logged in
######################################
def test_index_login(self):
"Test index page with login at /services/"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services'))
self.assertEquals(response.status_code, 200)
def test_index_owned(self):
"Test index page with login at /services/owned"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_index_owned'))
self.assertEquals(response.status_code, 200)
def test_index_assigned(self):
"Test index page with login at /services/assigned"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_index_assigned'))
self.assertEquals(response.status_code, 200)
# Queues
def test_queue_add(self):
"Test page with login at /services/queue/add"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_queue_add'))
self.assertEquals(response.status_code, 200)
def test_queue_view(self):
"Test page with login at /services/queue/view/<queue_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_queue_view', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
def test_queue_edit(self):
"Test page with login at /services/queue/edit/<queue_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_queue_edit', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
def test_queue_delete(self):
"Test page with login at /services/queue/delete/<queue_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_queue_delete', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
# Statuses
def test_status_view(self):
"Test index page with login at /services/status/view/<status_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_status_view', args=[self.status.id]))
self.assertEquals(response.status_code, 200)
def test_status_edit(self):
"Test index page with login at /services/status/edit/<status_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_status_edit', args=[self.status.id]))
self.assertEquals(response.status_code, 200)
def test_status_delete(self):
"Test index page with login at /services/status/delete/<status_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_status_delete', args=[self.status.id]))
self.assertEquals(response.status_code, 200)
def test_status_add(self):
"Test index page with login at /services/status/add/"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_status_add'))
self.assertEquals(response.status_code, 200)
# Tickets
def test_ticket_add(self):
"Test page with login at /services/ticket/add"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_ticket_add'))
self.assertEquals(response.status_code, 200)
def test_ticket_add_by_queue(self):
"Test page with login at /services/ticket/add/queue/(?P<queue_id>\d+)"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_ticket_add_by_queue', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_view(self):
"Test page with login at /services/ticket/view/<ticket_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_ticket_view', args=[self.ticket.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_edit(self):
"Test page with login at /services/ticket/edit/<ticket_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_ticket_edit', args=[self.ticket.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_delete(self):
"Test page with login at /services/ticket/delete/<ticket_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_ticket_delete', args=[self.ticket.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_set_status(self):
"Test page with login at /services/ticket/set/(?P<ticket_id>\d+)/status/(?P<status_id>\d+)"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_ticket_set_status', args=[self.ticket.id, self.status.id]))
self.assertEquals(response.status_code, 200)
# Settings
def test_settings_view(self):
"Test page with login at /services/settings/view"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_settings_view'))
self.assertEquals(response.status_code, 200)
def test_settings_edit(self):
"Test page with login at /services/settings/edit"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_settings_view'))
self.assertEquals(response.status_code, 200)
# Catalogue
def test_service_catalogue(self):
"Test page with login at /services/catalogue"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_service_catalogue'))
self.assertEquals(response.status_code, 200)
# Services
def test_service_view(self):
"Test page with login at /services/service/view/<service_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_service_view', args=[self.service.id]))
self.assertEquals(response.status_code, 200)
def test_service_edit(self):
"Test page with login at /services/service/edit/<service_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_service_edit', args=[self.service.id]))
self.assertEquals(response.status_code, 200)
def test_service_delete(self):
"Test page with login at /services/service/delete/<service_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_service_delete', args=[self.service.id]))
self.assertEquals(response.status_code, 200)
def test_service_add(self):
"Test page with login at /services/service/add"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_service_add'))
self.assertEquals(response.status_code, 200)
# SLAs
def test_sla_index(self):
"Test page with login at /services/sla"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_sla_index'))
self.assertEquals(response.status_code, 200)
def test_sla_view(self):
"Test page with login at /services/sla/view/<sla_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_sla_view', args=[self.sla.id]))
self.assertEquals(response.status_code, 200)
def test_sla_edit(self):
"Test page with login at /services/sla/edit/<sla_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_sla_edit', args=[self.sla.id]))
self.assertEquals(response.status_code, 200)
def test_sla_delete(self):
"Test page with login at /services/sla/delete/<sla_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_sla_delete', args=[self.sla.id]))
self.assertEquals(response.status_code, 200)
def test_sla_add(self):
"Test page with login at /services/sla/add"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_sla_index'))
self.assertEquals(response.status_code, 200)
# Agents
def test_agent_index(self):
"Test page with login at /services/agent"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_agent_index'))
self.assertEquals(response.status_code, 200)
def test_agent_view(self):
"Test page with login at /services/agent/view/<agent_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_agent_view', args=[self.agent.id]))
self.assertEquals(response.status_code, 200)
def test_agent_edit(self):
"Test page with login at /services/agent/edit/<agent_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_agent_edit', args=[self.agent.id]))
self.assertEquals(response.status_code, 200)
def test_agent_delete(self):
"Test page with login at /services/agent/delete/<agent_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_agent_delete', args=[self.agent.id]))
self.assertEquals(response.status_code, 200)
def test_agent_add(self):
"Test page with login at /services/agent/add"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_agent_add'))
self.assertEquals(response.status_code, 200)
######################################
# Testing views when user is not logged in
######################################
def test_index(self):
"Test index page at /services/"
response = self.client.get(reverse('services'))
# Redirects as unauthenticated
self.assertRedirects(response, reverse('user_login'))
def test_index_owned_out(self):
"Testing /services/owned"
response = self.client.get(reverse('services_index_owned'))
self.assertRedirects(response, reverse('user_login'))
def test_index_assigned_out(self):
"Testing /services/assigned"
response = self.client.get(reverse('services_index_assigned'))
self.assertRedirects(response, reverse('user_login'))
# Queues
def test_queue_add_out(self):
"Testing /services/queue/add"
response = self.client.get(reverse('services_queue_add'))
self.assertRedirects(response, reverse('user_login'))
def test_queue_view_out(self):
"Testing /services/queue/view/<queue_id>"
response = self.client.get(
reverse('services_queue_view', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
def test_queue_edit_out(self):
"Testing /services/queue/edit/<queue_id>"
response = self.client.get(
reverse('services_queue_edit', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
def test_queue_delete_out(self):
"Testing /services/queue/delete/<queue_id>"
response = self.client.get(
reverse('services_queue_delete', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
# Statuses
def test_status_view_out(self):
"Testing /services/status/view/<status_id>"
response = self.client.get(
reverse('services_status_view', args=[self.status.id]))
self.assertRedirects(response, reverse('user_login'))
def test_status_edit_out(self):
"Testing /services/status/edit/<status_id>"
response = self.client.get(
reverse('services_status_edit', args=[self.status.id]))
self.assertRedirects(response, reverse('user_login'))
def test_status_delete_out(self):
"Testing /services/status/delete/<status_id>"
response = self.client.get(
reverse('services_status_delete', args=[self.status.id]))
self.assertRedirects(response, reverse('user_login'))
def test_status_add_out(self):
"Testing /services/status/add/"
response = self.client.get(reverse('services_status_add'))
self.assertRedirects(response, reverse('user_login'))
# Tickets
def test_ticket_add_out(self):
"Testing /services/ticket/add"
response = self.client.get(reverse('services_ticket_add'))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_add_by_queue_out(self):
"Testing /services/ticket/add/queue/(?P<queue_id>\d+)"
response = self.client.get(
reverse('services_ticket_add_by_queue', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_view_out(self):
"Testing /services/ticket/view/<ticket_id>"
response = self.client.get(
reverse('services_ticket_view', args=[self.ticket.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_edit_out(self):
"Testing /services/ticket/edit/<ticket_id>"
response = self.client.get(
reverse('services_ticket_edit', args=[self.ticket.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_delete_out(self):
"Testing /services/ticket/delete/<ticket_id>"
response = self.client.get(
reverse('services_ticket_delete', args=[self.ticket.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_set_status_out(self):
"Testing /services/ticket/set/(?P<ticket_id>\d+)/status/(?P<status_id>\d+)"
response = self.client.get(
reverse('services_ticket_set_status', args=[self.ticket.id, self.status.id]))
self.assertRedirects(response, reverse('user_login'))
# Settings
def test_settings_view_out(self):
"Testing /services/settings/view"
response = self.client.get(reverse('services_settings_view'))
self.assertRedirects(response, reverse('user_login'))
def test_settings_edit_out(self):
"Testing /services/settings/edit"
response = self.client.get(reverse('services_settings_view'))
self.assertRedirects(response, reverse('user_login'))
# Catalogue
def test_service_catalogue_out(self):
"Testing /services/catalogue"
response = self.client.get(reverse('services_service_catalogue'))
self.assertRedirects(response, reverse('user_login'))
# Services
def test_service_view_out(self):
"Testing /services/service/view/<service_id>"
response = self.client.get(
reverse('services_service_view', args=[self.service.id]))
self.assertRedirects(response, reverse('user_login'))
def test_service_edit_out(self):
"Testing /services/service/edit/<service_id>"
response = self.client.get(
reverse('services_service_edit', args=[self.service.id]))
self.assertRedirects(response, reverse('user_login'))
def test_service_delete_out(self):
"Testing /services/service/delete/<service_id>"
response = self.client.get(
reverse('services_service_delete', args=[self.service.id]))
self.assertRedirects(response, reverse('user_login'))
def test_service_add_out(self):
"Testing /services/service/add"
response = self.client.get(reverse('services_service_add'))
self.assertRedirects(response, reverse('user_login'))
# SLAs
def test_sla_index_out(self):
"Testing /services/sla"
response = self.client.get(reverse('services_sla_index'))
self.assertRedirects(response, reverse('user_login'))
def test_sla_view_out(self):
"Testing /services/sla/view/<sla_id>"
response = self.client.get(
reverse('services_sla_view', args=[self.sla.id]))
self.assertRedirects(response, reverse('user_login'))
def test_sla_edit_out(self):
"Testing /services/sla/edit/<sla_id>"
response = self.client.get(
reverse('services_sla_edit', args=[self.sla.id]))
self.assertRedirects(response, reverse('user_login'))
def test_sla_delete_out(self):
"Testing /services/sla/delete/<sla_id>"
response = self.client.get(
reverse('services_sla_delete', args=[self.sla.id]))
self.assertRedirects(response, reverse('user_login'))
def test_sla_add_out(self):
"Testing /services/sla/add"
response = self.client.get(reverse('services_sla_index'))
self.assertRedirects(response, reverse('user_login'))
# Agents
def test_agent_index_out(self):
"Testing /services/agent"
response = self.client.get(reverse('services_agent_index'))
self.assertRedirects(response, reverse('user_login'))
def test_agent_view_out(self):
"Testing /services/agent/view/<agent_id>"
response = self.client.get(
reverse('services_agent_view', args=[self.agent.id]))
self.assertRedirects(response, reverse('user_login'))
def test_agent_edit_out(self):
"Testing /services/agent/edit/<agent_id>"
response = self.client.get(
reverse('services_agent_edit', args=[self.agent.id]))
self.assertRedirects(response, reverse('user_login'))
def test_agent_delete_out(self):
"Test page with login at /services/agent/delete/<agent_id>"
response = self.client.get(
reverse('services_agent_delete', args=[self.agent.id]))
self.assertRedirects(response, reverse('user_login'))
def test_agent_add_out(self):
"Test page with login at /services/agent/add"
response = self.client.get(reverse('services_agent_add'))
self.assertRedirects(response, reverse('user_login'))
class ServicesViewsTest(TestCase):
username = "******"
password = "******"
def setUp(self):
self.group, created = Group.objects.get_or_create(name='test')
self.user, created = DjangoUser.objects.get_or_create(
username=self.username)
self.user.set_password(self.password)
self.user.save()
perspective, created = Perspective.objects.get_or_create(
name='default')
perspective.set_default_user()
perspective.save()
ModuleSetting.set('default_perspective', perspective.id)
self.contact_type = ContactType(name='test')
self.contact_type.set_default_user()
self.contact_type.save()
self.contact = Contact(name='test', contact_type=self.contact_type)
self.contact.set_default_user()
self.contact.save()
self.status = TicketStatus(name='TestStatus')
self.status.set_default_user()
self.status.save()
self.queue = TicketQueue(name='TestQueue',
default_ticket_status=self.status)
self.queue.set_default_user()
self.queue.save()
self.ticket = Ticket(name='TestTicket',
status=self.status,
queue=self.queue)
self.ticket.set_default_user()
self.ticket.save()
self.agent = ServiceAgent(related_user=self.user.profile,
available_from=datetime.time(9),
available_to=datetime.time(17))
self.agent.set_default_user()
self.agent.save()
self.service = Service(name='test')
self.service.set_default_user()
self.service.save()
self.sla = ServiceLevelAgreement(name='test',
service=self.service,
client=self.contact,
provider=self.contact)
self.sla.set_default_user()
self.sla.save()
######################################
# Testing views when user is logged in
######################################
def test_index_login(self):
"Test index page with login at /services/"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services'))
self.assertEquals(response.status_code, 200)
def test_index_owned(self):
"Test index page with login at /services/owned"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_index_owned'))
self.assertEquals(response.status_code, 200)
def test_index_assigned(self):
"Test index page with login at /services/assigned"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_index_assigned'))
self.assertEquals(response.status_code, 200)
# Queues
def test_queue_add(self):
"Test page with login at /services/queue/add"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_queue_add'))
self.assertEquals(response.status_code, 200)
def test_queue_view(self):
"Test page with login at /services/queue/view/<queue_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_queue_view', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
def test_queue_edit(self):
"Test page with login at /services/queue/edit/<queue_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_queue_edit', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
def test_queue_delete(self):
"Test page with login at /services/queue/delete/<queue_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_queue_delete', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
# Statuses
def test_status_view(self):
"Test index page with login at /services/status/view/<status_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_status_view', args=[self.status.id]))
self.assertEquals(response.status_code, 200)
def test_status_edit(self):
"Test index page with login at /services/status/edit/<status_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_status_edit', args=[self.status.id]))
self.assertEquals(response.status_code, 200)
def test_status_delete(self):
"Test index page with login at /services/status/delete/<status_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_status_delete', args=[self.status.id]))
self.assertEquals(response.status_code, 200)
def test_status_add(self):
"Test index page with login at /services/status/add/"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_status_add'))
self.assertEquals(response.status_code, 200)
# Tickets
def test_ticket_add(self):
"Test page with login at /services/ticket/add"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_ticket_add'))
self.assertEquals(response.status_code, 200)
def test_ticket_add_by_queue(self):
"Test page with login at /services/ticket/add/queue/(?P<queue_id>\d+)"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_ticket_add_by_queue', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_view(self):
"Test page with login at /services/ticket/view/<ticket_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_ticket_view', args=[self.ticket.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_edit(self):
"Test page with login at /services/ticket/edit/<ticket_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_ticket_edit', args=[self.ticket.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_delete(self):
"Test page with login at /services/ticket/delete/<ticket_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_ticket_delete', args=[self.ticket.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_set_status(self):
"Test page with login at /services/ticket/set/(?P<ticket_id>\d+)/status/(?P<status_id>\d+)"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_ticket_set_status',
args=[self.ticket.id, self.status.id]))
self.assertEquals(response.status_code, 200)
# Settings
def test_settings_view(self):
"Test page with login at /services/settings/view"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_settings_view'))
self.assertEquals(response.status_code, 200)
def test_settings_edit(self):
"Test page with login at /services/settings/edit"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_settings_view'))
self.assertEquals(response.status_code, 200)
# Catalogue
def test_service_catalogue(self):
"Test page with login at /services/catalogue"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_service_catalogue'))
self.assertEquals(response.status_code, 200)
# Services
def test_service_view(self):
"Test page with login at /services/service/view/<service_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_service_view', args=[self.service.id]))
self.assertEquals(response.status_code, 200)
def test_service_edit(self):
"Test page with login at /services/service/edit/<service_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_service_edit', args=[self.service.id]))
self.assertEquals(response.status_code, 200)
def test_service_delete(self):
"Test page with login at /services/service/delete/<service_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_service_delete', args=[self.service.id]))
self.assertEquals(response.status_code, 200)
def test_service_add(self):
"Test page with login at /services/service/add"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_service_add'))
self.assertEquals(response.status_code, 200)
# SLAs
def test_sla_index(self):
"Test page with login at /services/sla"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_sla_index'))
self.assertEquals(response.status_code, 200)
def test_sla_view(self):
"Test page with login at /services/sla/view/<sla_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_sla_view', args=[self.sla.id]))
self.assertEquals(response.status_code, 200)
def test_sla_edit(self):
"Test page with login at /services/sla/edit/<sla_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_sla_edit', args=[self.sla.id]))
self.assertEquals(response.status_code, 200)
def test_sla_delete(self):
"Test page with login at /services/sla/delete/<sla_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_sla_delete', args=[self.sla.id]))
self.assertEquals(response.status_code, 200)
def test_sla_add(self):
"Test page with login at /services/sla/add"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_sla_index'))
self.assertEquals(response.status_code, 200)
# Agents
def test_agent_index(self):
"Test page with login at /services/agent"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_agent_index'))
self.assertEquals(response.status_code, 200)
def test_agent_view(self):
"Test page with login at /services/agent/view/<agent_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_agent_view', args=[self.agent.id]))
self.assertEquals(response.status_code, 200)
def test_agent_edit(self):
"Test page with login at /services/agent/edit/<agent_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_agent_edit', args=[self.agent.id]))
self.assertEquals(response.status_code, 200)
def test_agent_delete(self):
"Test page with login at /services/agent/delete/<agent_id>"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(
reverse('services_agent_delete', args=[self.agent.id]))
self.assertEquals(response.status_code, 200)
def test_agent_add(self):
"Test page with login at /services/agent/add"
response = self.client.post('/accounts/login', {
'username': self.username,
'password': self.password
})
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_agent_add'))
self.assertEquals(response.status_code, 200)
######################################
# Testing views when user is not logged in
######################################
def test_index(self):
"Test index page at /services/"
response = self.client.get(reverse('services'))
# Redirects as unauthenticated
self.assertRedirects(response, reverse('user_login'))
def test_index_owned_out(self):
"Testing /services/owned"
response = self.client.get(reverse('services_index_owned'))
self.assertRedirects(response, reverse('user_login'))
def test_index_assigned_out(self):
"Testing /services/assigned"
response = self.client.get(reverse('services_index_assigned'))
self.assertRedirects(response, reverse('user_login'))
# Queues
def test_queue_add_out(self):
"Testing /services/queue/add"
response = self.client.get(reverse('services_queue_add'))
self.assertRedirects(response, reverse('user_login'))
def test_queue_view_out(self):
"Testing /services/queue/view/<queue_id>"
response = self.client.get(
reverse('services_queue_view', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
def test_queue_edit_out(self):
"Testing /services/queue/edit/<queue_id>"
response = self.client.get(
reverse('services_queue_edit', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
def test_queue_delete_out(self):
"Testing /services/queue/delete/<queue_id>"
response = self.client.get(
reverse('services_queue_delete', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
# Statuses
def test_status_view_out(self):
"Testing /services/status/view/<status_id>"
response = self.client.get(
reverse('services_status_view', args=[self.status.id]))
self.assertRedirects(response, reverse('user_login'))
def test_status_edit_out(self):
"Testing /services/status/edit/<status_id>"
response = self.client.get(
reverse('services_status_edit', args=[self.status.id]))
self.assertRedirects(response, reverse('user_login'))
def test_status_delete_out(self):
"Testing /services/status/delete/<status_id>"
response = self.client.get(
reverse('services_status_delete', args=[self.status.id]))
self.assertRedirects(response, reverse('user_login'))
def test_status_add_out(self):
"Testing /services/status/add/"
response = self.client.get(reverse('services_status_add'))
self.assertRedirects(response, reverse('user_login'))
# Tickets
def test_ticket_add_out(self):
"Testing /services/ticket/add"
response = self.client.get(reverse('services_ticket_add'))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_add_by_queue_out(self):
"Testing /services/ticket/add/queue/(?P<queue_id>\d+)"
response = self.client.get(
reverse('services_ticket_add_by_queue', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_view_out(self):
"Testing /services/ticket/view/<ticket_id>"
response = self.client.get(
reverse('services_ticket_view', args=[self.ticket.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_edit_out(self):
"Testing /services/ticket/edit/<ticket_id>"
response = self.client.get(
reverse('services_ticket_edit', args=[self.ticket.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_delete_out(self):
"Testing /services/ticket/delete/<ticket_id>"
response = self.client.get(
reverse('services_ticket_delete', args=[self.ticket.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_set_status_out(self):
"Testing /services/ticket/set/(?P<ticket_id>\d+)/status/(?P<status_id>\d+)"
response = self.client.get(
reverse('services_ticket_set_status',
args=[self.ticket.id, self.status.id]))
self.assertRedirects(response, reverse('user_login'))
# Settings
def test_settings_view_out(self):
"Testing /services/settings/view"
response = self.client.get(reverse('services_settings_view'))
self.assertRedirects(response, reverse('user_login'))
def test_settings_edit_out(self):
"Testing /services/settings/edit"
response = self.client.get(reverse('services_settings_view'))
self.assertRedirects(response, reverse('user_login'))
# Catalogue
def test_service_catalogue_out(self):
"Testing /services/catalogue"
response = self.client.get(reverse('services_service_catalogue'))
self.assertRedirects(response, reverse('user_login'))
# Services
def test_service_view_out(self):
"Testing /services/service/view/<service_id>"
response = self.client.get(
reverse('services_service_view', args=[self.service.id]))
self.assertRedirects(response, reverse('user_login'))
def test_service_edit_out(self):
"Testing /services/service/edit/<service_id>"
response = self.client.get(
reverse('services_service_edit', args=[self.service.id]))
self.assertRedirects(response, reverse('user_login'))
def test_service_delete_out(self):
"Testing /services/service/delete/<service_id>"
response = self.client.get(
reverse('services_service_delete', args=[self.service.id]))
self.assertRedirects(response, reverse('user_login'))
def test_service_add_out(self):
"Testing /services/service/add"
response = self.client.get(reverse('services_service_add'))
self.assertRedirects(response, reverse('user_login'))
# SLAs
def test_sla_index_out(self):
"Testing /services/sla"
response = self.client.get(reverse('services_sla_index'))
self.assertRedirects(response, reverse('user_login'))
def test_sla_view_out(self):
"Testing /services/sla/view/<sla_id>"
response = self.client.get(
reverse('services_sla_view', args=[self.sla.id]))
self.assertRedirects(response, reverse('user_login'))
def test_sla_edit_out(self):
"Testing /services/sla/edit/<sla_id>"
response = self.client.get(
reverse('services_sla_edit', args=[self.sla.id]))
self.assertRedirects(response, reverse('user_login'))
def test_sla_delete_out(self):
"Testing /services/sla/delete/<sla_id>"
response = self.client.get(
reverse('services_sla_delete', args=[self.sla.id]))
self.assertRedirects(response, reverse('user_login'))
def test_sla_add_out(self):
"Testing /services/sla/add"
response = self.client.get(reverse('services_sla_index'))
self.assertRedirects(response, reverse('user_login'))
# Agents
def test_agent_index_out(self):
"Testing /services/agent"
response = self.client.get(reverse('services_agent_index'))
self.assertRedirects(response, reverse('user_login'))
def test_agent_view_out(self):
"Testing /services/agent/view/<agent_id>"
response = self.client.get(
reverse('services_agent_view', args=[self.agent.id]))
self.assertRedirects(response, reverse('user_login'))
def test_agent_edit_out(self):
"Testing /services/agent/edit/<agent_id>"
response = self.client.get(
reverse('services_agent_edit', args=[self.agent.id]))
self.assertRedirects(response, reverse('user_login'))
def test_agent_delete_out(self):
"Test page with login at /services/agent/delete/<agent_id>"
response = self.client.get(
reverse('services_agent_delete', args=[self.agent.id]))
self.assertRedirects(response, reverse('user_login'))
def test_agent_add_out(self):
"Test page with login at /services/agent/add"
response = self.client.get(reverse('services_agent_add'))
self.assertRedirects(response, reverse('user_login'))
def settings_view(request, response_format='html'):
"Settings"
if not request.user.profile.is_admin('anaf.services'):
return user_denied(
request,
message=
"You don't have administrator access to the Service Support module"
)
# default ticket status
try:
conf = ModuleSetting.get_for_module('anaf.services',
'default_ticket_status')[0]
default_ticket_status = TicketStatus.objects.get(pk=long(conf.value))
except Exception:
default_ticket_status = None
# default queue
try:
conf = ModuleSetting.get_for_module('anaf.services',
'default_ticket_queue')[0]
default_ticket_queue = TicketQueue.objects.get(pk=long(conf.value))
except Exception:
default_ticket_queue = None
# notify ticket caller by email
try:
conf = ModuleSetting.get_for_module('anaf.services',
'send_email_to_caller')[0]
send_email_to_caller = conf.value
except Exception:
send_email_to_caller = settings.ANAF_SEND_EMAIL_TO_CALLER
# notification template
send_email_example = ''
try:
conf = ModuleSetting.get_for_module('anaf.services',
'send_email_template')[0]
send_email_template = conf.value
except Exception:
send_email_template = None
queues = TicketQueue.objects.filter(trash=False, parent__isnull=True)
statuses = TicketStatus.objects.filter(trash=False)
if send_email_to_caller:
# Render example e-mail
try:
ticket = Object.filter_by_request(
request,
Ticket.objects.filter(status__hidden=False,
caller__isnull=False))[0]
except IndexError:
ticket = Ticket(reference='REF123', name='New request')
if not ticket.caller:
try:
caller = Object.filter_by_request(request, Contact.objects)[0]
except IndexError:
caller = Contact(name='John Smith')
ticket.caller = caller
try:
ticket.status
except:
try:
ticket.status = statuses[0]
except IndexError:
ticket.status = TicketStatus(name='Open')
if send_email_template:
try:
send_email_example = render_string_template(
send_email_template, {'ticket': ticket})
except:
send_email_example = render_to_string(
'services/emails/notify_caller', {'ticket': ticket},
response_format='html')
else:
send_email_example = render_to_string(
'services/emails/notify_caller', {'ticket': ticket},
response_format='html')
context = _get_default_context(request)
context.update({
'settings_queues': queues,
'settings_statuses': statuses,
'default_ticket_status': default_ticket_status,
'default_ticket_queue': default_ticket_queue,
'send_email_to_caller': send_email_to_caller,
'send_email_example': send_email_example
})
return render_to_response('services/settings_view',
context,
context_instance=RequestContext(request),
response_format=response_format)
