def post(self, request):
"""
request body is expected to look like this:
{
"requester": {
"email": "*****@*****.**",
"name": "name"
},
"subject": "test subject",
"comment": {
"body": "message details",
"uploads": ['file_token'],
},
"custom_fields": [
{
"id": '001',
"value": 'demo-course'
}
],
"tags": ["LMS"]
}
"""
try:
proxy_status = create_zendesk_ticket(
requester_name=request.user.username,
requester_email=request.user.email,
subject=request.data['subject'],
body=request.data['comment']['body'],
custom_fields=request.data['custom_fields'],
tags=request.data['tags'])
except KeyError as key:
logger.error('Zendesk Proxy Bad Request KeyError: %s', key)
return Response(status=status.HTTP_400_BAD_REQUEST)
return Response(status=proxy_status)
def post(self, request):
"""
request body is expected to look like this:
{
"name": "John Q. Student",
"email": {
"from": "*****@*****.**",
"message": "I, John Q. Student, am having problems for the following reasons: ...",
"subject": "Help Request"
},
"tags": ["zendesk_help_request"]
}
"""
try:
proxy_status = create_zendesk_ticket(
requester_name=request.data['name'],
requester_email=request.data['email']['from'],
subject=request.data['email']['subject'],
body=request.data['email']['message'],
tags=request.data['tags']
)
except KeyError:
return Response(status=status.HTTP_400_BAD_REQUEST)
return Response(
status=proxy_status
)
def test_financial_assistant_ticket(self):
""" Test Financial Assistent request ticket. """
ticket_creation_response_data = {
"ticket": {
"id": 35436,
"subject": "My printer is on fire!",
}
}
response_text = json.dumps(ticket_creation_response_data)
with patch('requests.post',
return_value=MagicMock(status_code=200,
text=response_text)):
with patch('requests.put',
return_value=MagicMock(status_code=200)):
status_code = create_zendesk_ticket(
requester_name=self.request_data['name'],
requester_email=self.request_data['email'],
subject=self.request_data['subject'],
body=self.request_data['body'],
group='Financial Assistance',
additional_info=OrderedDict((
('Username', 'test'),
('Full Name', 'Legal Name'),
('Course ID', 'course_key'),
('Annual Household Income', 'Income'),
('Country', 'Country'),
)),
)
assert status_code == 200
def post(self, request):
"""
request body is expected to look like this:
{
"name": "John Q. Student",
"email": {
"from": "*****@*****.**",
"message": "I, John Q. Student, am having problems for the following reasons: ...",
"subject": "Help Request"
},
"tags": ["zendesk_help_request"]
}
"""
try:
proxy_status = create_zendesk_ticket(
requester_name=request.data['name'],
requester_email=request.data['email']['from'],
subject=request.data['email']['subject'],
body=request.data['email']['message'],
tags=request.data['tags']
)
except KeyError:
return Response(status=status.HTTP_400_BAD_REQUEST)
return Response(
status=proxy_status
)
def test_unexpected_error_pinging_zendesk(self):
with patch('requests.post', side_effect=Exception("WHAMMY")):
status_code = create_zendesk_ticket(
requester_name=self.request_data['name'],
requester_email=self.request_data['email'],
subject=self.request_data['subject'],
body=self.request_data['body'],
)
self.assertEqual(status_code, 500)
def test_missing_settings(self):
status_code = create_zendesk_ticket(
requester_name=self.request_data['name'],
requester_email=self.request_data['email'],
subject=self.request_data['subject'],
body=self.request_data['body'],
)
self.assertEqual(status_code, 503)
def test_unexpected_error_pinging_zendesk(self):
with patch('requests.post', side_effect=Exception("WHAMMY")):
status_code = create_zendesk_ticket(
requester_name=self.request_data['name'],
requester_email=self.request_data['email'],
subject=self.request_data['subject'],
body=self.request_data['body'],
)
assert status_code == 500
def test_missing_settings(self):
status_code = create_zendesk_ticket(
requester_name=self.request_data['name'],
requester_email=self.request_data['email'],
subject=self.request_data['subject'],
body=self.request_data['body'],
)
assert status_code == 503
def test_zendesk_status_codes(self, mock_code):
with patch('requests.post', return_value=MagicMock(status_code=mock_code)):
status_code = create_zendesk_ticket(
requester_name=self.request_data['name'],
requester_email=self.request_data['email'],
subject=self.request_data['subject'],
body=self.request_data['body'],
)
self.assertEqual(status_code, mock_code)
def test_zendesk_status_codes(self, mock_code):
with patch('requests.post', return_value=MagicMock(status_code=mock_code)):
status_code = create_zendesk_ticket(
requester_name=self.request_data['name'],
requester_email=self.request_data['email'],
subject=self.request_data['subject'],
body=self.request_data['body'],
)
assert status_code == mock_code
def post(self, request):
"""
request body is expected to look like this:
{
"requester": {
"email": "*****@*****.**",
"name": "name"
},
"subject": "test subject",
"comment": {
"body": "message details",
"uploads": ['file_token'],
},
"custom_fields": [
{
"id": '001',
"value": 'demo-course'
}
],
"tags": ["LMS"]
}
"""
try:
proxy_status = create_zendesk_ticket(
requester_name=request.data['requester']['name'],
requester_email=request.data['requester']['email'],
subject=request.data['subject'],
body=request.data['comment']['body'],
custom_fields=request.data['custom_fields'],
tags=request.data['tags']
)
except KeyError:
return Response(status=status.HTTP_400_BAD_REQUEST)
return Response(
status=proxy_status
)
